Moniker Customer Service Problems!!!

[DotWeekly]

I know there are several Moniker Reps here and I had read several other threads in the past, with no replies to emails and phone calls etc......

This is getting OLD, really fast.... I had heard only praise about Moniker from just about everybody here. I do like there "Services" but the customer service is :td: I don't get it! I send them an email once in a great while. to [email protected] or my reps email and Never get a reply. The Spam Folder trick is kind of old, and this should not be the case. I have been a customer since 2006, so I would think my email is in the system.

So last week, I decided I would have to give them a call with my question.

I left a Message (since there is never anybody available) with Victor on either Wed or Thursday last week about an affiliate question. He was the one I was told to talk to about it. So I left the message.

It's now Monday morning, so I call my rep Don L and he is not answering his phone, so I leave a message.

I am starting to get frustrated, so I call Moniker back Monday later in the afternoon 3:45 ish CT.... Don is gone for the day, Victor's voicemail again and the lady that answers the phone has no clue.

Ahhhhhhhhhhhh

I do not understand why they can not have Live Support thru there website or something like that. You log into your account, and you can have a Live Private Message Chat with a rep, or a specialist etc.

They do not answer emails and now they do not answer voicemail.

What would you do?
Anybody else still having this issue?

 

[fonzie_007]

Sorry, I wasn't trying to rub salt in the wound...

 

[DotWeekly]

Sorry, I wasn't trying to rub salt in the wound...

No problem. It just happened that I came here and posted after you wrote that. So I was just posting an update on my situation. Fonzie, you probally have more domains at Moniker than I do, so my 100+ there put's me down on the 1 month reply list, not the Same Day list. :hehe:

 

[lzy]

I get that too, they take 3-4 days just to reply my mails. Probaby cos I'm just a small fry compared to all their other customers.

 

[TheBulldog]

My biggest problem right now is that I still have domain names showing up in my account after I deleted them. Really really annoying trying to sort it out when listing names for sale.

Also, some of the extensions, like .TV don't apply for tasting, where other registrars allow tasting on it. So I haven't reg'd a domain with them since I seem to be addicted to tv right now.

 

[AzN]

Try to catch their rep's on AIM or ICQ.
I can IM them and have my problem solved within minutes..

 

[Carlton]

Geez. Just read everyone's comments here. Sobering to say the least.

 

[Ronald Regging]

I think the customer support is not the greatest. I reported a bug in the Paypal processing that caused me to be essentially double charged and only register 1 of the 2 domains I attempted to register. I figured someone would respond, as this is an issue that could affect lots of customers. 3 days went by and I hadn't heard anything at all. So I emailed Don Lyons. Gotta say he responded within no time and was great, but he sort of gave me the impression that they were aware of the bug and weren't really too concerned about it, which I didn't like at all.

On a whole, I've really had a great experience with Moniker, so I will continue to use them and continue to transfer my domains to them as they come up for renewal. But, I think they seriously need to work on the customer service. We don't need another Reg Fly on our hands.

 

[fonzie_007]

We don't need another Reg Fly on our hands.

I agree we don't need another RF, but comparing M to RF is just unfair. M is a far cry from RF in just about every aspect. Yes, M does have some bugs and they are irritating. I'm somewhat surprised they haven't worked some of them out; however, I'm going to defer to their business judgment about prioritizing things. In my experience, M has good, honest, and smart people working for them.

 

[DotWeekly]

Try to catch their rep's on AIM or ICQ.
I can IM them and have my problem solved within minutes..

The FACT is, they are a business and they have listed what they want for contacts. They provide an email address and a phone number! (which they "should" resond to first) That is the way they would like to be contacted and when you follow that, and they do not reply or respond! That ='s Bad Customer Service! This Thread has been up for a couple days now, and still not a single post from any reps from Moniker!

My voice is waiting on TWO different voicemails at Moniker and still no calls back!

Hello Victor and Don? Give me a call it's Jamie (Yofie) My affiliate account is still all F&$@*$ Up!!!

 

[Domainate.com]

The FACT is, they are a business and they have listed what they want for contacts. They provide an email address and a phone number! (which they "should" resond to first) That is the way they would like to be contacted and when you follow that, and they do not reply or respond! That ='s Bad Customer Service! This Thread has been up for a couple days now, and still not a single post from any reps from Moniker!

My voice is waiting on TWO different voicemails at Moniker and still no calls back!

Hello Victor and Don? Give me a call it's Jamie (Yofie) My affiliate account is still all F&$@*$ Up!!!

To be brutally honest, with no offense to NP, but I see Monte posting a lot more on DNF than here. His name there is MonikerMan. I recently sorted out a Traffic auction issue out with him and Don recently, though yes it did take a couple days for my PM to Monte to "kick in"...I can't imagine he just sits around waiting for PMs to come in to his DNF account.

Anyways, I would suggest PM'ing him there. I honestly cannot guarantee he will respond, as he was brutally slow in responding to some questions I had about poorly optimized pages on TrafficClub. I'm not really a fan of their service either, and personally don't like it when you need to "know who to contact" to get an answer on something. That's one of the things I've liked about ParkingPanel so far...a bit of delay here and there, but Britt ALWAYS gets back to me.

 

[movingconcierge]

I lost out on a NNN due to a glitch in their system. I sent screenprints and a complaint. I have STILL not received a response from them. I even sent a follow up to it too.

It's very clear to me that they employ the tried and true 80/20 banking rule. I guess I'm just too small of an account right now.

 

[Ronald Regging]

I agree we don't need another RF, but comparing M to RF is just unfair. M is a far cry from RF in just about every aspect. Yes, M does have some bugs and they are irritating. I'm somewhat surprised they haven't worked some of them out; however, I'm going to defer to their business judgment about prioritizing things. In my experience, M has good, honest, and smart people working for them.

I wasn't really comparing the two, just saying that they shouldn't even START to go that route

 

[fonzie_007]

I wasn't really comparing the two, just saying that they shouldn't even START to go that route

Good to know. Thanks for clearing that up and I apologize if I was too unimaginative to understand the conclusion you were getting at.

 

[DotWeekly]

Another Update.......... Another Day. Another, No Call. Another, No email.

Just Added this below!

Now this just Taps My Ass!!!

So I open my email box and I have an email from Don Lyons of Moniker! Finally they have come to my service and are going to help!

NOT

Just another T.R.A.F.F.I.C. email!

Then to rub it in more, the last line of the email says:

Thanks Jamie! I’m looking forward to hearing from you.

With best regards,

Don

Don Lyons

Senior Account Executive


Well, I'm looking forward to hearing from you as well bucko!

 

[lzy]

I encountered a problem and emailed Don earlier, he replied promptly and asked for my account number. I replied and despite promising to get back to me, he didn't. :/ But anyhow, managed to solve the problem.

Yofie, you should try his email a couple more times. He'll get your message eventually.

 

[DotWeekly]

I encountered a problem and emailed Don earlier, he replied promptly and asked for my account number. I replied and despite promising to get back to me, he didn't. :/ But anyhow, managed to solve the problem.

Yofie, you should try his email a couple more times. He'll get your message eventually.

Well I do not know how many I have to send, or how many times I have to call...........

I was to get that last traffic email, since it came to me because I listed some adult domains on GFY. Since they have enough time to screw around on adult forums, you would think they would have time to reply to my Voicemails and emails!

This was on the bottom of my Traffic email from Moniker:

From: Bari Meyerson
Sent: Wednesday, April 11, 2007 5:26 PM
To: Don Lyons
Cc: Victor Pitts
Subject: Re: GFY Post

Don

This guy is your client. His acct # is xxxxx. He’s looking to sell his adult names. Tell him about the adult name auction we’re conducting at Internext in August.

Removed the link here to the adult forum!

So I was mad enough that I had to reply to that email!

 

[DotWeekly]

Well I just got off the phone with my rep Don. We had a nice 30 minute chat. The reason I had not been contacted back yet, is because Don's wife had food poisoning, and he is way behind, but no reason why Victor did not call me back. I covered many things, and expressed my issues that have upset me.

My problem has not been taken care of, but it's getting worked on. I can say, Do Not Use moniker's affiliate program, as they do not focus on it, and it seems to me, they really do not know what they are doing with it. Don seems to agree with me on this one.

We will see if this get better.............