Yanosh
Established Member
- Impact
- 1,714
Hi guys
Just wanted to share with you a terrible experience with godaddy.
I registered a godaddy account about 2 months ago , I bought 6 domains through it and paid the fee to enter their auctions as well always using the same (mine) credit card.
A bit later they contacted by email :
From this point on , my account was blocked.
I emailed them with my ID , customer number and PIN as told me by their customer support center.
Nothing for 10 days and after that they sent me this email :
I contacted them by email about 5/6 times again , never had an explanation nor an answer.
I contacted their support team more then 10 times and always had different solutions :
Some said I need to reach the concerned team through email cause they can’t help me, others made me send again an email with ID , customer number, pin and even 4 last digits of my credit card and wait for their response.
Never had a new answer.
Another month passed and 2 days ago I contacted their support team once again :
Incredibly this guy told me that they already refunded me for all my domains I had in that account, informing me that in 90 days since the refund my domains will be available again.
I checked and they had refunded me ( missed that , idk how but my fault )
I then checked for my domains and 2/6 of them were indeed available.
The other 4 were already taken by different people 2 DAYS after they sent me the 1 email, where they blocked my account.
I’ve never had an explanation and luckily I’m new in these business so my domains weren’t so good ( 1 of them is now listed as premium though), but what if I had valuable domains in there ?
Is this a normal behavior for godaddy ?
Just wanted to share with you a terrible experience with godaddy.
I registered a godaddy account about 2 months ago , I bought 6 domains through it and paid the fee to enter their auctions as well always using the same (mine) credit card.
A bit later they contacted by email :
From this point on , my account was blocked.
I emailed them with my ID , customer number and PIN as told me by their customer support center.
Nothing for 10 days and after that they sent me this email :
I contacted them by email about 5/6 times again , never had an explanation nor an answer.
I contacted their support team more then 10 times and always had different solutions :
Some said I need to reach the concerned team through email cause they can’t help me, others made me send again an email with ID , customer number, pin and even 4 last digits of my credit card and wait for their response.
Never had a new answer.
Another month passed and 2 days ago I contacted their support team once again :
Incredibly this guy told me that they already refunded me for all my domains I had in that account, informing me that in 90 days since the refund my domains will be available again.
I checked and they had refunded me ( missed that , idk how but my fault )
I then checked for my domains and 2/6 of them were indeed available.
The other 4 were already taken by different people 2 DAYS after they sent me the 1 email, where they blocked my account.
I’ve never had an explanation and luckily I’m new in these business so my domains weren’t so good ( 1 of them is now listed as premium though), but what if I had valuable domains in there ?
Is this a normal behavior for godaddy ?