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From time to time, NamePros will appear offline for brief periods, and you will likely receive an error code between 520 and 524. You'll probably see a page that looks like this:
We appreciate reports of these errors when you see them. They often indicate problems with big internet providers in your area, so sometimes there isn't much we can do to fix them. When this is the case, the errors will usually go away after a few hours.
It's important that we track these errors and where they are occurring around the world, as sometimes they can be indicative of more serious problems that are within our power to fix.
We need very specific pieces of information for your reports to be useful:
Known Incidents
Times are UTC. Unless otherwise stated, incidents are most likely the result of connectivity issues within or between large Internet providers, usually over long distances. Most regional incidents are reported by cloudflarestatus.com, and are generally not repeated here.
We appreciate reports of these errors when you see them. They often indicate problems with big internet providers in your area, so sometimes there isn't much we can do to fix them. When this is the case, the errors will usually go away after a few hours.
It's important that we track these errors and where they are occurring around the world, as sometimes they can be indicative of more serious problems that are within our power to fix.
We need very specific pieces of information for your reports to be useful:
- The timeframe during which the errors are occurring. Do they happen all of the time? Just over the last day? Last few hours?
- The error codes that you are seeing. These will be numbers like 522 and 524, and are on the top of the error pages.
- The CloudFlare Ray ID listed at the bottom of the error page. These allow support representatives at CloudFlare to get very specific details about the problems that you are encountering. This ID will be different each time, but we only need one or two of them.
Known Incidents
Times are UTC. Unless otherwise stated, incidents are most likely the result of connectivity issues within or between large Internet providers, usually over long distances. Most regional incidents are reported by cloudflarestatus.com, and are generally not repeated here.
- 2014-08-24 23:55 to 01:55: Minor connectivity issues, mostly in Asia-Pacific region. Some users saw occasional 522 errors.
- 2014-09-06 19:30 to 19:40: Some applications servers lost communication with a configuration server. Not regional; most users saw a blank white page for a minute or two.
- 2014-12-21 18:05 to 18:20: Application servers lost communication with a file server. Avatars failed to load and the menu was incomplete.
- 2015-01-06: Some attachments and avatars might have been unavailable while we made some changes to our infrastructure.
- 2015-01-18 20:13: The website was unavailable for a few seconds in all regions while we made some database improvements.
- 2015-03-21 23:15 to 23:30: The website was intermittently unavailable due to a faulty load balancer.
- 2015-03-23: A bug in XenForo resulted in external images over 150 kB in size disappearing for a couple hours while we developed a patch.
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