Unbanning anyone is a bad idea. The staff does not ban anyone because their a nice person, it's because they violate rules, scam, and on and on. Your focus should be on improving the trade that takes place here and Provide the security and verification we lack. Unbanning should be out of your agenda period.
I'm 50 / 50 on this one and I'll explain why.
First off, I do believe in second chances and that people change / mature over time. With that said, I'll proceed.
Side 1
On one side of the coin you have the members in which you reference that have scammed other members out of hundreds / thousands of dollars. There have been times (3 to 5 years later) we reviewed their account after they contacted us explaining how they were just young and dumb back then and have changed their ways as they matured. Some we gave a second chance, as people are not perfect and do make mistakes. 80% of these type 2nd chancers were back at their old ways again within 90 days. So, in these cases I would agree with more that 2nd chances may not be an option due to the high relapse rate and severity of their ban.
Don't get me wrong, we don't let everyone come back that's been banned for scamming, they have to be pretty darn convincing and their past logs have to show at least a little hope. Again, most these types have been gone 3 to 5 years before requesting their accounts back.
Side 2
On the other side of the coin we have some bans that are Duplicate accounts. While lots of times dup accounts are used for shill bidding and getting around previously banned accounts, there are legitimate reasons for some members to have the same IP's as others. For instance: 1.) Mom / Dad / Son all want to domain but live in the same home, naturally each wants their own account, 2.) College dorms sometimes have a limited IP range and multiple students end up with the same IP's, it's common for college students to be interested in the domain world, 3.) Free wifi spots, people travel and use wireless devices from free wifi hotspots all the time, theres going to be a chance someone else used the same hotspot at some point int in time (weeks, months, years from now) and it pops up as a dup account red flag.
I think these types deserve more leniency and more investigative research (Which we do try to do now days for the most part). Just as a side note, IP's are not the only factor in play, there's many other elements other than IP's that are calculated and automatically flag accounts.
The Middle
Now, we have the center of the coin, the meaty bits, these are the spammers and consistent rule breakers that exceeded their 20 point infraction limit by acquiring multiple infractions for repeat offenses. Each infraction does have an expiration date & once exceeded no longer counts towards the total.
At any rate, these types of auto point bans also fall in the second change area. Once some infractions expire and their point level drops below 20, they can ask for an account review to have the account reinstated (many do, but lots don't bother that have no intention of following the rules in the future anyways).
In conclusion
I can't speak for everyone, only myself, however I would like to think that we all have an understanding between right and wrong, as well as the due diligence to show compassion and forgiveness. I'm not saying everyone deserves a second chance, but that a large majority at least deserve the courtesy of an account review to determine whether or not they can have their account reinstated so they can try to be productive part of the community.
Just some insight from me, take it at face value or sweep it under the rug. We all have our own opinions
Eric Lyon
Member Services