NameSilo

Impossible to transfer domain!? Advice?

Labeled as advice in General Domain Discussion started by whenpillarsfall, Oct 23, 2019.

Replies:
12
Views:
643

  1. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    I recently purchased a domain (.io) on Sedo. The seller has provided the auth code, so all good to go.

    Initially attempted to transfer into GoDaddy, as I have done a million times before. However, GD's transfer tool simply wouldn't recognise the domain as being eligible for transfer. Nothing about it being locked or anything - just a simple message saying not eligible. Looked at whois records, and nothing in there would suggest any sort of problem (not changed registrars for years, status ok etc).

    Then tried NameCheap - their systems report the domain as eligible for transfer. Enter auth code and proceed, but shortly after get an email saying transfer cancelled due to invalid auth code.

    What's going on? If it was just the auth code I'd suspect just an error somewhere, but the fact GoDaddy won't even recognise the domain seems odd.

    Have gone back to Sedo to query auth code.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. d0mainfury

    d0mainfury Established Member

    Posts:
    19
    Likes Received:
    7
    When the domain was purchased? If it's less than 60 days old, it can't be transferred.
     
  3. Avijit Roy

    Avijit Roy Upgraded Member Gold Account VIP

    Posts:
    1,106
    Likes Received:
    1,553
    Hope @Paul Nicks can help you out.
     
  4. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    Domain is about 10 years old. Hasn't moved registrar for years and neither has it transferred between owners at the same registrar.
     
  5. d0mainfury

    d0mainfury Established Member

    Posts:
    19
    Likes Received:
    7
    Oh, okay, that's definitely not the case then...
     
  6. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    I wonder whether it might be a registrar issue - the domain is with blacknight.com (never heard of them before) and many who is services seem not to be able to interrogate the domain's records.
     
  7. Paul Nicks

    Paul Nicks Established Member GoDaddy Staff PRO VIP ★★★★★★★★★★

    Posts:
    221
    Likes Received:
    520
    hey @whenpillarsfall sounds like an issue with losing registrar. Not exactly my specialty, but if you email me the domain name and GD shopperID (paul at godaddy) I'll fwd to the right team to take a look.
     
  8. Ategy

    Ategy NameCult.com Gold Account VIP

    Posts:
    4,925
    Likes Received:
    14,178
    As much as I like GoDaddy for the domains you can get cheap on auction/closeout, their entire platform is a bug filled disaster .. and it's unfortunately almost a certainty it simply spit out an incorrect or inaccurate error.

    Are you sure about the accuracy of the auth code? Even if you properly copy/pasted it, it doesn't mean the seller necessarily did as well.

    Also .. for the 60 day lock .. even if it didn't change ownership, if the owner changed certain parts of their WhoIs information, that can sometimes trigger a lock. Mind you, I wouldn't think the seller would be able to get an auth code if it was locked (honestly not sure about that, but it wouldn't make much sense).
     
  9. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    Quick update. GoDaddy fixed the bug on their transfer tool, but sadly the auth code is still not valid. So at least I now know that for sure. Sedo are refusing to admit the auth code is wrong, so I am challenging them to transfer to their own account and then they can push to me.

    I've bought loads of domains via Sedo and transferred, and never been an issue. Very frustrating.
     
    Last edited: Oct 23, 2019
  10. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    Sedo have now admitted the auth code is wrong after trying it themselves.
     
  11. Avijit Roy

    Avijit Roy Upgraded Member Gold Account VIP

    Posts:
    1,106
    Likes Received:
    1,553
    Does that mean seller gave wrong Auth code?
     
  12. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    Not sure at this point.

    I have heard issues where auth codes become out of sync or expire, so who knows. Maybe the registrar has an issue. This whole transfer has been a bit of a pain.
     
  13. whenpillarsfall

    whenpillarsfall Top Member VIP

    Posts:
    1,363
    Likes Received:
    841
    Pain continues.

    Got new auth code, and this one seems to be working. But in my GD account I have the previous transfer attempt also listed as failed. This seems to cause GDs website to get completely confused, and I am unable to get up to date info re the transfer. Support are unable to comprehend. The whois data shows pending transfer at least...
     

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
Topics / Tags:
NameWorth
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...