.X. said:
...I have had no problem with customer support.
I have said it a few times in this thread, Patience is a must, let the Imodo platform develope, Let the Imodo team make the necessary changes and tweaks as needed.
:hi:
Consider yourself lucky if you have had no problems with customer support.
I am and have been very patient.
The mistake IMODO is making is a lack of communication.
There isn't enough communication.
I will report some of the problems I am experiencing here in case anyone else is experiencing the same.
Maybe the powers that be will read this and get involved.
1.
Disappearing domains
I noticed a couple of weeks ago that several domains that I had set up
in Premium mode with Title and keywords suddenly were not resolving and were gone from my account.
A couple of the domains are:
ScholasticAptitude .info
ScholasticAptitudeTest .info
They worked...and then nothing.
Gone.
I've since added them to IMODO again.
I reported it to support bit received an answer that did not apply.
Support said there was one day that domains that were added to IMODO were in fact not added.
My domains were in my account, set up, resolved and then gone.
I have listed almost 3,000 domains in IMODO.
Today it shows only 1204 domains in my account.
What happened to the other 1000 domains?
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2)
Domain Pages Are Blank
I added domains to my account.
Put Title and keywords.
But the resulting pages are blank except for the title.
The domains are:
ConfettiEquipment .com
PositiveImagery .com
The Titles show but the pages are blank.
Most of my domains open up. These do not. Why not?
I reported this to Support via Support Ticket which leads me to #3.
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3.
Support Tickets Are Not Being Answered
I filed two support tickets on Jan 08 regarding # 2 above and a scripting problem I discovered.
Today is the 11th.
Holidays are over.
Why no response?
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4.
Long Domains Do Not Resolve with IMODO
If you have long domains in IMODO check them.
They will not resolve.
You will know if its a long domain because it will not fully appear in your list.
You will see something like this:
mydomainiswaytoolongto...olve .com
You can check several of my l-o-n-g domains to see what I mean:
RealEstateProblemSolver .com
AbdominalFitnessEquipment .com
AffiliateMarketingJournal .com
I purposely left a space after the domain and before the .com.
I am patient but I really don't like the lack of communication and Support Tickets not being answered.
If Support does respond ,they should make sure that the matter really was resolved and not just assume so.
If it is too early to add domains because IMODO is not ready, please say so.
No one will make $ if domains do not resolve or the pages are blank.
I am very easy to work with...and I do not believe I am being unreasonable.
I support IMODO and Ian and his team.
I wish IMODO great long term success.
Patrick