I lost 5 (ccc.com) domains from my GoDaddy.com Account

[moustafa]

Hello Everyone,

Today, I checked my account and I found that three domains (ccc.coms) are lost from my account and they weren't expired.

I bought them in 2008 and kept renewing them on time.

So, please could you guide me about a way to recover them back again?


Thank you.

 

[gilescoley]

First ring GD and let them know

 

[moustafa]

First ring GD and let them know

I did that but I am still waiting for their actions.
They stated that 2 domains are transferred to another godaddy account and 1 domain is transferred to another registrar - All these actions were done without my authorization.

So, what shall I do?

 

[equity78]

What does the whois say ?

Check your account settings is the email the correct email ?

Change the password on the email account associated with Go Daddy.

This sounds like they were stolen, is the other registrar eName.cn ?

 

[vdonline]

You guys should transfer all value domains out from Godaddy.

 

[moustafa]

What does the whois say ?

Check your account settings is the email the correct email ?

Change the password on the email account associated with Go Daddy.

This sounds like they were stolen, is the other registrar eName.cn ?

my account settings show my correct email address in godaddy.com
the registrars of the 3 domains is ename.net

So please help me. how can I get them back?

 

[GravityEleven]

then your domains have definitely been stolen and are almost unrecoverable if they are at Ename now..
check out the past threads of stolen domains.. they almost all landed at Ename as they hardly ever cooperate in returning stolen domains..

 

[moustafa]

then your domains have definitely been stolen and are almost unrecoverable if they are at Ename now..
check out the past threads of stolen domains.. they almost all landed at Ename as they hardly ever cooperate in returning stolen domains..

how they got stolen? and why did the thief not steal the rest of domains as well?!
I hope that there might be a solution for this problem.
I think that the forum moderator: equity78 might have a solution.

 

[wwwulff]

then your domains have definitely been stolen and are almost unrecoverable if they are at Ename now..
check out the past threads of stolen domains.. they almost all landed at Ename as they hardly ever cooperate in returning stolen domains..

Sad, but likely true

It sounds like a theft, so if I were you, I would make a new thread with the names and a warning that they are stolen, so no one buys them in good faith

 

[wwwulff]

Also email to Theo on DomainGang.com, he used to be good to spread the word when people get their domains stolen

 

[moustafa]

Sad, but likely true

It sounds like a theft, so if I were you, I would make a new thread with the names and a warning that they are stolen, so no one buys them in good faith

I want to get them back in this situation. so please help if you know anything about this case.

 

[NameOmnia]

If your names are with ename you are in extremely bad waters...
That registrar is based in China and is sadly famous for not being cooperative at all. Try to get back at least those who are still with GD even though at another account.
They must have hijacked your email address and transferred out. Try to remember if you clicked on some sort of emails apparently coming from Godaddy ( but they weren't; that's the technique they use ) where they asked you to log in or verifying your email etc.
Move fast before they transfer out from GD or you are almost assured you will never see those names again.

And most of all share share share. Tell everyone including here on NP what your domains are

 

[moustafa]

I contacted Godaddy since 5 days about this issue via email but they are not giving me solutions.
they take long time (almost 2 days) to respond on me and their chat representative told me that still two out of the 3 are in another godaddy account which shall be easily recovered once I contact [email protected]
Today, I checked all the 3 domains and found them all at ename.net!

 

[wwwulff]

If your names are with ename you are in extremely bad waters...
That registrar is based in China and is sadly famous for not being cooperative at all. Try to get back at least those who are still with GD even though at another account.
They must have hijacked your email address and transferred out. Try to remember if you clicked on some sort of emails apparently coming from Godaddy ( but they weren't; that's the technique they use ) where they asked you to log in or verifying your email etc.
Move fast before they transfer out from GD or you are almost assured you will never see those names again.

And most of all share share share. Tell everyone including here on NP what your domains are

Good points and I agree - share, share, share

I want to get them back in this situation. so please help if you know anything about this case.

Sorry, but I only know the case from you, but it is not the first domains that are stolen (read the legal section) and ended with ename and they are not particularly cooperative, but although it is not easy, other have managed to get some names back

 

[GravityEleven]

The question is.. did you contact [email protected] already immediately after getting their reply?
They usually react quick to requests sent to above mentioned undo email address, therefore the GD pushed domains should still be retrievable..
as for the other already transferred domains, i am afraid you will have to cope with the fact that they are gone for good if they are indeed sitting at Ename now..

 

[cdboard]

what are the expiration dates and "updated" dates for the domains?

 

[Name Trader]

I would complain to GoDaddy, why after telling them the domains had been stolen, they never put a lock on those domains and allowed them to be transferred out to eName. Tell them that you want them back, and what are they doing about retrieving them. It probably won't do any good. Registrars are lazy about going after stolen domains. They just want to forget about them. If you don't get a plausible answer, I'd email the CEO, and make him aware of the situation. In the end, it's probably going to not do any good, apart from making you feel you tried your best. As others have said, eName is a black hole. Your best chance of retrieving these domains is to hope they are sold to somebody who transfers them out of eName to a western registrar, And then go after them there. This might take as much as 10-20 years.

Definitely your account has been compromised. I would change your password and email address immediately. I would also open up another GoDaddy account and transfer whatever domains are left in your account to your new account. Just in case your email has been compromised, use a different email address for your new account.

Why they didn't take your other domains? These thieves are only interested in your high value ccc.com domains because of their high value, and ease of liquidation.

You should also consider 2 step authentication with GoDaddy, where GoDaddy phone you to confirm your transfer transactions. You should also request them to suspend the account the domains were transferred to. Probably won't have much effect, but at least you tried.

 

[wwwulff]

You should also consider 2 step authentication with GoDaddy, where GoDaddy phone you to confirm your transfer transactions

This is only possible if you live in the US

 

[moustafa]

The question is.. did you contact [email protected] already immediately after getting their reply?
They usually react quick to requests sent to above mentioned undo email address, therefore the GD pushed domains should still be retrievable..
as for the other already transferred domains, i am afraid you will have to cope with the fact that they are gone for good if they are indeed sitting at Ename now..

Yes, I contacted [email protected] instantly when I found this situation.
They said that I shall send them some verification documents.
then they asked me to call them
after I called them, they informed me that still 2 out of 3 are in another godaddy account while the third one is outside godaddy. (this issue was informed 3 days ago)
then I asked them to recover the domains for me but still they didn't answer and today morning I checked these 2 domains. they found to be also transferred to ename.com!

what are the expiration dates and "updated" dates for the domains?

expiration dates are:-

2017-11-04
2015-12-15
2016-08-10

updated dates (respectively):-

January 14, 2015
November 19, 2014
November 19, 2014

I would complain to GoDaddy, why after telling them the domains had been stolen, they never put a lock on those domains and allowed them to be transferred out to eName. Tell them that you want them back, and what are they doing about retrieving them. It probably won't do any good. Registrars are lazy about going after stolen domains. They just want to forget about them. If you don't get a plausible answer, I'd email the CEO, and make him aware of the situation. In the end, it's probably going to not do any good, apart from making you feel you tried your best. As others have said, eName is a black hole. Your best chance of retrieving these domains is to hope they are sold to somebody who transfers them out of eName to a western registrar, And then go after them there. This might take as much as 10-20 years.

Definitely your account has been compromised. I would change your password and email address immediately. I would also open up another GoDaddy account and transfer whatever domains are left in your account to your new account. Just in case your email has been compromised, use a different email address for your new account.

Why they didn't take your other domains? These thieves are only interested in your high value ccc.com domains because of their high value, and ease of liquidation.

You should also consider 2 step authentication with GoDaddy, where GoDaddy phone you to confirm your transfer transactions. You should also request them to suspend the account the domains were transferred to. Probably won't have much effect, but at least you tried.

I complained to [email protected] but they are responding slowly, they take 3 days to make a non-detailed reply..
I will change my accounts password.
but regarding to the other domains, I have more ccc.com domains and I still wonder why they selected 3 only?! and why these 3? I hope that there is a solution for my case.

and by the way, I remind that 2 or 3 months ago, I got two messages to my email about some of my ccc.com domains from Chinese people asking about price, I didn't click on any link (because there was no links) I only responded to the messages.

Looking forward to hear from you all.

Thanks again.

 

[GravityEleven]

Make sure that you use a different email account from now on for your domain registrations.. would help a lot already.. besides that your password might have been quite common/easy to guess so bruteforcing might have had a play in it..