How to get a Refund.

[ekal]

Hi All

I have a problem with a particular domain registration company. Now, I'm not going to name any names, but it rhymes with FlegisterRy.

Back at the beginning of April, $150 of domain registrations failed after they had charged my card. Depsite e-mails and calls, the refund has been promised but has never arrived.

Yes - I've tried contacting the member here but that has gone nowhere.

What leverage do I have? Complain to my credit card company? Complain to ICANN?

Thanks

 

[Milk]

You can complain to both, with ICANN they will just forward on the complaint to the company but it usually works, and in tandem with the credit card complaint they will be forced to pay attention, if you want to complete the triple threat try the BBB too (Better Business Bureau). Hopefully that will help you get your money back, good luck and let us know how it goes!

 

[ekal]

I've found another way after research today. This lawyer is suing:
http://pro.wsba.org/PublicView-Member.asp?Current_Tab=Public&Usr_ID=768125

A class-action suit is potentially forming in California too

 

[MadAboutDomains]

Are you in the UK? Trading Standards.

 

[ekal]

from the UK - living in the US.

 

[DeluxeNames.com]

Hi All

I have a problem with a particular domain registration company. Now, I'm not going to name any names, but it rhymes with FlegisterRy.
Thanks

Here is the thread w/ info for the potential class action:

http://www.namepros.com/legal-issues-and-disputes/215970-registerfly-class-action-suit-begins.html

 

[edit]

Now, I'm not going to name any names, but it rhymes with FlegisterRy.

lol thanks for the laugh. Someone should make that a complaint website about RegisterFly.

 

[AmD950]

Try phone them, and saying that you want to fight for the justice by calling in law inforcement for the 150 bucks!

 

[chld]

I'm now really happy that I never spent a dime with them. This is one in a series of horror stories i've heard from RF.

BBB is a good place to start but i'd talk to ICANN for sure as well.
It really sucks because all they really have to do is give the card company a call and they'll do everything.

I'd also recommend canceling that card and deleting your account with RF. Trust me, from the stories i've heard its necessary :td:

 

[ekal]

An update to this story, and would you believe - a happy outcome!

I wrote and said:

I've been waiting three months to get the money refunded. If its not in my account withing 7 days, I'll register complaints with:
1) my cc company
2) ICANN
3) the BBB

3 days later, they wrote back, apologised and refunded the money.

I guess we now know how to deal with (cough) FlegisterRy