Host provides FAQmasterflex but not working is not their problem?

[ridesign1]

I am currently with a host, who provides fantastico in cpanel, however when I tried to install FAQMasterFlex it wouldn't install properly, I contacted the host, and they have told me that

The PHP manual (http://www.php.net/manual/en/features.http-auth.php) that says HTTP Authentication hooks in PHP are unavailable when running the CGI version of PHP, on our system PHP is running as a cgi.


It will not work on our server.
It has nothing to do with Fantastico, there is a limitation of php running in CGI mode.

.

I guess I will use another program but I wanted to know is this fair that I have paid for programs service with fantastico that work and now they are telling me that programs won't, is this normal?

I am paying $25 a month for this service.

 

[HHDomains]

No, it is not fair.
If a host is using Fantastico as a selling point then they should at least have the ability to support Fantastico installs.

 

[ridesign1]

thanks for your reply

 

[euk-damien]

If the host is not able to solve the problems then they are not enough capable to handle potential customers, I would recommend you to move to other host.