Help from experienced people please!

[freak]

Hey people,

I would really appreciate your input on this matter.

I've been using name.com for quite a while now. And I am not pleased. They accidentally make my domain name expire twice, even after I just purchased a renewal. And let me garantee you this. It is 100% screw up on their part. Their support is slow too, not working during non-office hours and the two screw ups caused more than 72 hours of downtime.

Then today, they sent me a completely uncalled for email saying:

Quote:

Hello,

If you wish to receive your login information at an address that is different then administrative email address on file, we must first verify your identity. We are able to do this one of two ways:

1. We can call the phone number you have listed as your Administrative Contact, during our normal business hours. Our hours are Monday through Friday from 10am to 5pm Mountain Standard Time.

2. You can send us a notarized letter stating your identity. If you choose this option please include your account username, and the email address you would like to have the information sent to. The address to send this to is:

Name.com
c/o Support
125 Rampart Way
Suite 300
Denver, CO 80230

We apologize for any inconvenience this may have caused. In order to avoid situations like this in the future, please update your account default contact information regularly. If you would like more information regarding Name.com's policy regarding accurate contact information, please refer to item 4 of our registration agreement.

http://www.name.com/registration_agreement.php


To verify your Administrative Contact information, you may query your domain names at www.whois.ws.
Please note: Your domain whois information may differ from your Domainsite.com user account defaults.


Thank you,
****
Name.com
+1.7202492374
[email protected]

On Mon, 30 Jan 2006 10:14:22 -0700, [email protected] wrote:
> Please see the below messages.
> I believe there has been an error on your part.
>
> I can't login with username: **** and password ****.
> Nor does this person (who is mistakenly listed as the contact) have access
> to that domain.
>
> Can you please resolve this issue as soon as possible & give me access to
> the domain name we registered.
> **** | **** | ****
> **** | ****.
> ****
> ****
>
> _____
>
> size=2 width="100%" align=center tabindex=-1>
> From: Alan Burnett [mailto:****]
> Sent: Monday, January 30, 2006 10:16 AM
> To: '****'
> Subject: RE: ****
>
> Markus,
> Thanks for the e-mail. Yes, for the last few days I have been getting
> strange e-mails saying that someone has been trying to log-in to the
> skysothebyrealty website and change the password! I was totally confused as
> to why anyone should be telling me this. I have ****
> registered at name.com and therefore I must have an account there. I can
> only assume that somehow your registration has been linked to my account. I
> am happy to help correct the situation in anyway I can. Let me know what you
> want me to do.
> Regards
>
> Alan
>
> ****
> Editor : ****
> On-line European Information Service
> ****
> e-mail (WORK) : E****
> e-mail (PERSONAL) : ****

> Website : ****
>
> _____
>
> From: **** [mailto:****]
> Sent: 30 January 2006 14:16
> To: ****
> Subject: ****
>
> Alan,
>
> I registered **** with name.com in November 11th, 2005.
> I think there was an error somewhere along the process as the WHOIS is now
> showing the registrant as
> ****
> ****
> ****
> ****
> ****
> ****
> ****
>
> **** is a registered trademark owned by ****
> International Realty.
> We would appreciate your help in correcting this situation.
>
> Best Regards,
*******

With the *** marking out senstive information (by me).

As you can see, I have recieved a complete set of information on other customers that included every private info they have on that customer besides their CC information (now that'll be cool if I got that, but...)

Bottomline is, I no longer trust name.com. However I just deposited USD25.00 into my account a few days earlier, and I would like to get the money refunded since I no longer wish to use their service. Any idea if that'll be possible?

Thank you for your input!

 

[weblord]

you might want to refer to this from time to time for domain name companies review:
http://www.namepros.com/registerindex.php

call them for a refund fast or request chargeback but usually policies for domain name companies is no refund for domain name registrations. usually they give or will trust only admin listed email address on your account so it's your responsibility to update it with the current one, but if Im mistaken you need to notify them about this as well phone authorization is fastest for me. HTH

 

[holeinone]

chargeback by paypal, but does name.com accept paypal...

 

[freak]

you might want to refer to this from time to time for domain name companies review:
http://www.namepros.com/registerindex.php

call them for a refund fast or request chargeback but usually policies for domain name companies is no refund for domain name registrations. usually they give or will trust only admin listed email address on your account so it's your responsibility to update it with the current one, but if Im mistaken you need to notify them about this as well phone authorization is fastest for me. HTH

Sorry if it wasn't clear enough but the emails were between the staff as well as two other customers. I have no friggin idea how I got involved but I wasn't at all related to the case. I go their emails though.

I find their support pretty sloppy when it comes to that.