- Impact
- 12
After being a GoDaddy member for approximately 14 years, I finally realized how chintzy and arrogant their attitude is towards long-term customers and probably short-term ones as well!
Back in the February/March 2015 time frame, I made various purchases (5-year web hosting, 3-year SSL certificate, Site Lock, etc.) in anticipation of leveraging GoDaddy as a web hosting provider for my website. Needless to say, the performance experienced on the web hosting was nearly non-responsive with extremely inferior technical support. Responses included “we are aware of the problem and looking into it.” As a result, I found a much more reliable hosting provider, which is also one of GoDaddy's competitors. However, during the amount of time which was necessary to successfully transition all the capabilities to the new provider, I apparently canceled my services slightly beyond the 45-day window. After explaining how it was no fault of my own for the extremely poor quality of service and necessity to ensure proper migration to new provider, I requested a full refund for services not utilized. After speaking with various unsympathetic persons including individuals from the Billing Department, I was tritely told it would be necessary to attain an in-store credit rather than refund for the approximately $600 amount remaining from the prorated refund earlier this calendar year. I continue to find this extremely unacceptable as GoDaddy showed no attempt to fix my technical nor billing problems, which took more than 45 days. Apparently, their only concern was “bleeding me for another $600” rather than providing a refund of my money. Shortly thereafter, I moved web hosting for my domain to a much more reliable provider. Moreover, was advised to send correspondence to GoDaddy CEO via blakesblog.com website. Not surprisingly, no response whatsoever was received!
More recently, paid GoDaddy $4.99 for a year of auction membership on their website. For some unknown reason, I was continually redirected to 'My Products' page rather than auctions. After two phone calls to technical support, was informed my account was suspended for not purchasing a prior domain name. Explained I had no knowledge of such a transaction and asked why I was not informed of such action. Thereafter, a billing supervisor stated we can restore your access for $10. Subsequently, told him I was tired of being “nickeled-and-dimed” by GoDaddy, particularly as a long-time customer who obviously spent much money over the years with their company.
Bottom line, GoDaddy could care less about its customer as attaining the almighty dollar is all they care about! Would definitely tell others to avoid at all costs!
Back in the February/March 2015 time frame, I made various purchases (5-year web hosting, 3-year SSL certificate, Site Lock, etc.) in anticipation of leveraging GoDaddy as a web hosting provider for my website. Needless to say, the performance experienced on the web hosting was nearly non-responsive with extremely inferior technical support. Responses included “we are aware of the problem and looking into it.” As a result, I found a much more reliable hosting provider, which is also one of GoDaddy's competitors. However, during the amount of time which was necessary to successfully transition all the capabilities to the new provider, I apparently canceled my services slightly beyond the 45-day window. After explaining how it was no fault of my own for the extremely poor quality of service and necessity to ensure proper migration to new provider, I requested a full refund for services not utilized. After speaking with various unsympathetic persons including individuals from the Billing Department, I was tritely told it would be necessary to attain an in-store credit rather than refund for the approximately $600 amount remaining from the prorated refund earlier this calendar year. I continue to find this extremely unacceptable as GoDaddy showed no attempt to fix my technical nor billing problems, which took more than 45 days. Apparently, their only concern was “bleeding me for another $600” rather than providing a refund of my money. Shortly thereafter, I moved web hosting for my domain to a much more reliable provider. Moreover, was advised to send correspondence to GoDaddy CEO via blakesblog.com website. Not surprisingly, no response whatsoever was received!
More recently, paid GoDaddy $4.99 for a year of auction membership on their website. For some unknown reason, I was continually redirected to 'My Products' page rather than auctions. After two phone calls to technical support, was informed my account was suspended for not purchasing a prior domain name. Explained I had no knowledge of such a transaction and asked why I was not informed of such action. Thereafter, a billing supervisor stated we can restore your access for $10. Subsequently, told him I was tired of being “nickeled-and-dimed” by GoDaddy, particularly as a long-time customer who obviously spent much money over the years with their company.
Bottom line, GoDaddy could care less about its customer as attaining the almighty dollar is all they care about! Would definitely tell others to avoid at all costs!
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