DAN.com

Godaddy Domain Information Update Issues

Located in Domain Registrar Reviews, started by Keral_Patel, Aug 13, 2020

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610

  1. Keral_Patel

    Keral_Patel I'll do it

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    So as usual I got that ICANN Verify Your Contact Information email that I get every year or so.

    I click the given link and as there was no contact information change. I selected "My Contact Info is Correct"

    It starts processing and gives me an error.

    Everytime it worked good but I don't know why this year it is not working.

    Tried it from my PC (Firefox, Chrome) and on tablet (Firefox, Chrome) same issue everywhere.

    Attaching the screenshot here.

    I tried calling the customer support but the guys sitting on those phones don't have a clue about this stuff. (maybe they are new LOL)

    Clipboard02.jpg

    Any ideas or instructions would be very helpful.

    Thanks,

    Keral.
     
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  2. Kenny

    Kenny Top Contributor VIP Gold Account ★★★★★★★★★★

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  3. Keral_Patel

    Keral_Patel I'll do it

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    Thanks Kenny :) Wrote to him :)
     
  4. adrey

    adrey Established Member

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  5. Keral_Patel

    Keral_Patel I'll do it

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    Thanks for letting me know that I am not going insane with this alone. >:(
     
  6. BrandCollectors.com

    BrandCollectors.com Restricted (DM)

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    Just keep clicking the same issue with 123reg co UK

    Solution:resend email click, repeat
     
  7. Keral_Patel

    Keral_Patel I'll do it

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    No it is not about it sending me any emails. This was just a straight forward "My Contact Information is correct" and they saving it on their side that this is done.

    But it keeps giving error and tells me to call the customer support. Who don't have a clue about this thing.

    Every year I do the same process and only this time it is getting stuck.
     
  8. adrey

    adrey Established Member

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    I beleve that it’s the same for evreyone, mybe some error in their database….
    Let us know if it works for the other or not….
     
  9. Keral_Patel

    Keral_Patel I'll do it

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  10. bookname

    bookname Upgraded Member Gold Account

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    Yesterday I try to update my domain NS on godaddy, but error too, after I complain through livechat, it back to normal. Maybe you can contact them through livechat.
     
  11. AEProgram

    AEProgram Top Contributor VIP Blue Account

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    I called them the support guy asked me to forward him the email and while on the phone he said its all confirmed now.

    I guess its an issue they are trained to handle, this happened to me a few days ago, I thought its my connection or IP, but it seems its some error on their end.
     
  12. CraigD

    CraigD 360promo.com VIP

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    Godaddy has the occasional platform issues, but when you speak to the right people they can usually get them sorted quite quickly. I spoke with @Joe Styler about an unrelated matter over the past few days, and must say that he is an extremely helpful gentleman!
    Thanks Joe!
     
    Last edited: Aug 13, 2020
  13. adrey

    adrey Established Member

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    I just spoke with them and they said that this is a mistake email that sent to couple of costomers and if I didn’t change my contact information in the last couple of days to just ignore it.
    I hope that he knows what talked about ……
     
  14. Mister Funsky

    Mister Funsky Top Contributor VIP

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    I had the same email come in as well. I don't do email links...ever...so I went to the site and saw no notifications or reminders so I moved on to other things.
     
  15. JB Lions

    JB Lions Top Contributor VIP ★★★★★★★★★★

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    Yep, people having issues - https://www.namepros.com/threads/domain-information-key-emailed-by-godaddy-is-invalid.1203436/

    I contacted my rep by email, they said:

    "It does seem there was some kind of problem with the confirmation screen loading for many of my clients who verified their info. I went in your account and double checked that everything is good now."

    If there are issues, you should see big banner when you login:

    "If it had not been verified then there would be a big banner in your Domain Manager asking you to complete the step that you already finished"
     
    Last edited: Aug 13, 2020

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