GoDaddy Blocking Emails?

[BostonDomainer]

Does anyone know when Godaddy stopped forwarding emails from domains that are under privacy? I just checked my portfolio and it seems that there is a new setting requirement and the option to receive emails sent to @domainproxy was disabled on all my domains over 1k there and you now have to manually (1 by 1 as no bulk option) enable the option to forward emails from an interested party using domainproxy to your main email address. I wonder how many offers were not received because of this as, with privacy, I used to always receive email offers, I decided to check and noticed this major change. Did Godaddy issue any press release or email info on this as this seems rather problematic on several points. Let me know if I'm missing something and if someone can bring some clarity on this @Joe Styler @James Iles

thanks

 

[LoveCatchyDomains]

I took privacy off my entire portfolio about 2 month ago... the whois was showing fine for weeks with my public email... now (past 2 weeks since I've been checking) *****all Godaddy whois searches shows the following regardless of your privacy settings *****
Email:
Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=DomainName.com

This is a big deal and again this switch occured under the cover of darkness. I invite you all to check the names in your portfolio at Godaddy that are suppose to display public email contact info. Ask yourself, why does Godaddy want control of our WHOis contact email that these email "issues" keep occuring? Maybe they'll start charging for the right to display your personal email contact info? Godaddy Verified perhaps?

Sorry to hear that after all the efforts you have had, that this issue has arisen. Clearly, this is not good for anyone trying to contact you as the domain holder.

Did GoDaddy customer service have any explanation as to why this happened?

 

[gt88hel]

I want to contact a domainer at Godaddy, but only brokers have replied to me today.

 

[LoveCatchyDomains]

I want to contact a domainer at Godaddy, but only brokers have replied to me today.

How did you attempt to contact the owner? If the have privacy off, the best way is to directly send the message to their email. If privacy is on, an email sent may or many not be forwarded to the owner, depending on their registrar settings. In that case, the brokers may be the only way.

 

[411domains]

I haven't followed up on this for awhile, but I noticed that even if privacy is disabled, they still do not provide your email, which means even if someone tries to contact you, they are forced to either call or complete the Godaddy "Domain Holder Contact Request Form."
This BS is getting old.
What do you know about this @James Iles?

 

[LoveCatchyDomains]

I haven't followed up on this for awhile, but I noticed that even if privacy is disabled, they still do not provide your email, which means even if someone tries to contact you, they are forced to either call or complete the Godaddy "Domain Holder Contact Request Form."

You are absolutely right! I have privacy off on all my domains. My email shows for the ones at Dynadot and Namecheap, but not for the ones at GoDaddy.

For example, when checking my domain "DoctorMommy.com" through lookup.icann.org, the emails is shown as:

https://www.godaddy.com/whois/results.aspx?domain=DOCTORMOMMY.COM

For comparison, any of you unfamiliar with the privacy off showings, DrMommy.com, registered at Dynadot, very clearly shows the email contact info.

So, what's the deal, GoDaddy? Why aren't you presented the registrant, admin, and technical actual contact emails. Why block the registrant/admin/tech email contact information, even with privacy off?

Recently, your brokerage was able to contact me regarding a potential sale for a domain I had with a different registrar. Privacy was off, and presumably this made it easier for your broker to contact me and ultimately complete the sale. Please consider that brokers other than with GoDaddy deserve to have the ability to directly reach your domain registrants as well.

 

[LoveCatchyDomains]

An update:
The issue here appears to be that,registrars normally provide the registrant/admin/tech emails directly. GoDaddy does not. Instead, one has to click to a different page, where the individual attempting to contact the domain owner has to reveal their email address AND the intent of the contact.

So, "privacy off," with GoDaddy, could lead to "privacy lost." In other words, the domain owner is effectively sharing that information with GoDaddy. There are four buttons that one has to click: interest in buying the domain name, Domain name is being using in spam or malware, use violating trademarks or other laws or regulations, or reserach or other purposes.

The point here is that if the registrant has asked for all the contact information to be provided up front, including their email, there is no reason to have an additional step like this involved. Other registrars seem to be able to do this without difficulty, and have other mechanisms that allow for reporting of spam and other issues with domains.

After all, isn't there a potential conflict of interest involved, such as having a brokerage that would benefit by knowledge of a pending sale request? So why not respect the registrant's wishes, and allow their email to be posted along with the other contact information, as other registrars routinely do-- without additional processing of the contact through the GoDaddy servers?

And, note that this is an issue not simply for domain investors. This entire issue was highlighted to me over a year ago, when a business owner using GoDaddy for hosting, was not receiving emails through GoDaddy, despite their belief that privacy was off.

This is the step that is provided.

 

[MasterOfMyDomains]

Gwhois.org shows your contact info for doctormommy dot com
Edit:

https://whois.domaintools.com/doctormommy.com
Info is there

You are absolutely right! I have privacy off on all my domains. My email shows for the ones at Dynadot and Namecheap, but not for the ones at GoDaddy.

For example, when checking my domain "DoctorMommy.com" through lookup.icann.org, the emails is shown as:

https://www.godaddy.com/whois/results.aspx?domain=DOCTORMOMMY.COM

For comparison, any of you unfamiliar with the privacy off showings, DrMommy.com, registered at Dynadot, very clearly shows the email contact info.

So, what's the deal, GoDaddy? Why aren't you presented the registrant, admin, and technical actual contact emails. Why block the registrant/admin/tech email contact information, even with privacy off?

Recently, your brokerage was able to contact me regarding a potential sale for a domain I had with a different registrar. Privacy was off, and presumably this made it easier for your broker to contact me and ultimately complete the sale. Please consider that brokers other than with GoDaddy deserve to have the ability to directly reach your domain registrants as well.

 

[Future Sensors]

Gwhois.org shows your contact info for doctormommy dot com

I'm only seeing the link to GoDaddy, there:

 

[LoveCatchyDomains]

Gwhois.org shows your contact info for doctormommy dot com
Edit:

https://whois.domaintools.com/doctormommy.com
Info is there

The email is the issue. Unlike all other registrars, the email contact instead requires the additional steps. After I had gone through ICANN addressing the issue before with GD and one other registrar, GD appeared to temporarily fix this. Now, apparently, they are requiring additional steps to do the contact, AND still not providing the direct email address for the registrant.

And not that I explicitly checked to make certain that I did not ask for spam filtering. So I did not ask for the email still to be masked or attempts to contact me to be screened.

 

[MasterOfMyDomains]

Yes, correct. Everything but email is displayed. I was wrøng
Put email as second line of address?
However its wrong they do that.

I'm only seeing the link to GoDaddy, there:
Show attachment 235039

 

[411domains]

Gwhois.org shows your contact info for doctormommy dot com
Edit:

https://whois.domaintools.com/doctormommy.com
Info is there

Yeah, everything but the email. (The MOST IMPORTANT piece of contact info.)
Coincidence? Highly unlikely.
They’re destined for a class action lawsuit.

 

[LoveCatchyDomains]

Yes, correct. Everything but email is displayed. I was wrøng
Put email as second line of address?
However its wrong they do that.

Thanks for the suggestion.

The challenge apparently is not just wiith my account and the Original poster. Yesterday, when I was doing some domain research, there were plenty of examples of GD-registered domains with all the the contact information there EXCEPT the email. These individuals may have absolutely no awareness that their privacy off still has left that critical contact information off. The email is likely, these days, the most important piece of contact information.

And, again think about a business owner who has privacy off. Does it really help a business, for a potential customer or business associate to see click options that include whether you are reporting the individual for malware, spam or abuse? Is it really appropriate to in any way interfere with their ability to get email directly sent to them.

One might say that their website would have an email potentially. Sure, but what if someone decides to check "Whois," to help verify that the business and owner are legit? If the business owner wants their email listed on the whois, why not honor that request and let them have what the believe may be helpful for business contact purposes?

Business owners and domain investors with "privacy off" really may benefit by reviewing what is actually being shown under "whois" with the Godaddy domains.

 

[karmaco]

Another reason not to use GD anymore than you have to. Their unabashed demand for complete CONTROL over others digital assets is disturbing and likely caused lost sales for many. Jumping through hoops is not something most buyers are willing to do.

You can’t even answer your own offers before they are sticking their nose in it. I know some love the brokers but for most average names their unasked for intervention is another form of overreach.

 

[LoveCatchyDomains]

You can’t even answer your own offers before they are sticking their nose in it. I know some love the brokers but for most average names their unasked for intervention is another form of overreach.

It's a shame to me, since my recent experience was fairly good with their brokerage. So, it saddens me to see these types of issues showing up with the Godaddy registrations.

Their domain brokerage no doubt can survive without having to intercept potential offers from buyers to their registrant email. Regardless of whether privacy is on or off, hopefully they do not do so, and honor all communications as completely confidential between a registrant and someone trying to contact that domain owner.

 

[411domains]

It's a shame to me, since my recent experience was fairly good with their brokerage. So, it saddens me to see these types of issues showing up with the Godaddy registrations.

Their domain brokerage no doubt can survive without having to intercept potential offers from buyers to their registrant email. Regardless of whether privacy is on or off, hopefully they do not do so, and honor all communications as completely confidential between a registrant and someone trying to contact that domain owner.

A shame indeed.

 

[wwwweb]

There were people mass spamming on DBP, that is why they probably stopped forwarding them until they can figure out a better filter.

 

[LoveCatchyDomains]

There were people mass spamming on DBP, that is why they probably stopped forwarding them until they can figure out a better filter.

Simply speaking, when privacy is off at a registrar, the expectation is that all the contact information will be displayed.
GoDaddy does have some settings for email forwarding and spam filtering. With privacy off, this is irrelevant. The full contact information should be displayed as expected by the registant and as is done by other registrars.

Is it possiblt that there are some privacy issues in the EU that may be confusing matters? For a registrant in the EU, are they unable to have their actual email contact information displayed? In the U.S., at least, a registrant appears to be allowed to provide all this information up front, including actual email without any registrar forwarding being necessary.

 

[Keith]

We should all launch complaints to icann. There should never be a scenario where registrars block emails intended for registrants.

 

[forge]

There were people mass spamming on DBP

What is DBP?

 

[Future Sensors]

What is DBP?

Domains by proxy.