- Impact
- 847
I'm having loads of issues with GD in the UK at the moment.....
Almost all domain mx records disappeared on my domains with email forwards - massive headache for me and my customers. They have no idea how it happened?! So no when I set one up I have to be on hold for a lifetime just to check that everything is ok.
Customer service used to be great and fast but now it's terrible - automated system no longer recognizes me, been on hold for an hour today already. First call half an hour and then they hung up, so back on hold again. Estimated wait time 12 mins, actual wait time 60 mins and counting!
I have roughly 200 domains with them and 50 WP sites. - I shouldn't have to wait this length of time to sort out problems.
@Joe Styler - have GD reduced there staffing levels in the UK? I always seem to go through to the US now.
Almost all domain mx records disappeared on my domains with email forwards - massive headache for me and my customers. They have no idea how it happened?! So no when I set one up I have to be on hold for a lifetime just to check that everything is ok.
Customer service used to be great and fast but now it's terrible - automated system no longer recognizes me, been on hold for an hour today already. First call half an hour and then they hung up, so back on hold again. Estimated wait time 12 mins, actual wait time 60 mins and counting!
I have roughly 200 domains with them and 50 WP sites. - I shouldn't have to wait this length of time to sort out problems.
@Joe Styler - have GD reduced there staffing levels in the UK? I always seem to go through to the US now.