GoDaddy account locked, asking for identification documents

[1domain]

Hi!

Godaddy has locked my account, this has never happened to me before nor I have ever heard of such thing.

This is a second account, I usually move my domains to my primary account from here. The problem is I was using it with my nickname (Less a few characters from my first name and full last name).

I have around 40 domains in this account at the moment. How can I verify now with my documents? Please advice me what to do.

Thank you

 

[JB Lions]

"How can I verify now with my documents?"

It's right in the pic you posted. Upload, email or fax them some government issued photo document.

 

[1domain]

Yes, I have done that now. Why I asked that question was because I used my nick name at Godaddy account, not my full name. The name differs by a few characters. Anyways, I have sent my documents to Godaddy, explaining the situation. I hope they understand.

Thank you

"How can I verify now with my documents?"

It's right in the pic you posted. Upload, email or fax them some government issued photo document.

 

[Atomic Domains]

GoDaddy does this to me at least once a month. Every time I add a new debit card, etc.... Just upload docs and your account will be back active like in an hour... They may send you through loops.. and ask you to upload additional docs....

 

[1domain]

Yes, you are right! I used my friend's card and all they wanted was a picture of this card. They kept asking me for 'payment method' and I couldn't guess what they meant.

I requested them to explain what they meant, once I sent them the pic of the card, they unlocked my account.

Thank you

GoDaddy does this to me at least once a month. Every time I add a new debit card, etc.... Just upload docs and your account will be back active like in an hour... They may send you through loops.. and ask you to upload additional docs....