NameSilo

Getting logged out?

Labeled as status-resolved in NamePros Help and Feedback started by xynames, Feb 10, 2020.

Replies:
4
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647

  1. xynames

    xynames XYNames.com PRO VIP

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    Today I’m getting logged out constantly even after checking Stay logged in, which I always check that box. On forums typically this is a server issue resolved through some fine tuning via .htaccess to make sure cookies are retained.

    Forum page load was abnormally slow at times today too.

    Any changes been made lately?
     
    Last edited: Feb 10, 2020
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Paul Buonopane

    Paul Buonopane CTO, NamePros CTO VIP

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    We've noticed this behavior on iPhones from time to time. Typically when you choose to stay logged in, we store at least four cookies with varying lifespans in an attempt to work around various browser quirks. However, looking at the logs, your browser was dropping all cookies, regardless of lifespan.

    Sometimes, iPhones do this on purpose to conserve resources, especially if you're running out of both memory (RAM) and storage space. Both are more likely to happen if your phone is trying to update, since updating is relatively resource-intensive.

    There also seems to be a bug that causes it to trigger intermittently until the device is restarted. This is very rare, and I've never been able to reproduce it myself, but it's happened a handful of times. Given that you're also experiencing slowness, I'd definitely try a full restart.

    As far as changes to our site go, we didn't deploy anything new over the weekend; our last update was Friday, and it shouldn't have affected sessions. (It's possible it caused some people to be logged out once, but it wouldn't have been a repeating occurrence.) We tested everything on iPhones before pushing anything live, and we didn't observe any performance issues. Most of the changes weren't on the frontend anyway.

    We have not observed increased login rates.
     
    Last edited: Feb 10, 2020
  3. Mod Team Bravo

    Mod Team Bravo Moderator, NamePros Moderator PRO Gold Account VIP

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    Are you using a private browsing option in your browser by any chance?

    For example, "Private" in Safari or "Incognito" in Chrome?

    If so, those options will typically force the browser to clear your session (cookies) as soon as you close the tab, and sessions may not persist across multiple tabs.
     
  4. xynames

    xynames XYNames.com PRO VIP

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    I was mistakenly in private safari mode on my iPhone for a bit. However this just made the logout issue worse it was happening before too.

    Today it seems okay.
     
  5. Paul Buonopane

    Paul Buonopane CTO, NamePros CTO VIP

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    If it comes back, and your device has plenty of space, try rebooting. From talking to other people who experienced the same problem, it would inevitably recur until they rebooted, and they eventually noticed it happening on other sites, not just NamePros.
     

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