discuss Flippa Domain Buyer opened Dispute on PayPal

[Shams]

Few days ago i sold 1 domain on flippa and buyer paid me with paypal and today he open a Dispute on paypal.

What is the best way to deal with this matter. The PayPal put an hold on that amount.

 

[HoloNames]

There's plenty of platforms to pay with bitcoin, just add that within your auction payment T&C's.

Example?

 

[NameFit]

But Luckily i have video proof of domain transfer.

I like that 'Video proof' - how do you do that? Some software?

 

[donname]

You can use this freeware program Atube catcher

 

[Dominic Belley]

Similar request from a buyer happened to me in the past. I usually am opened to reverse a transaction but with some "rules".

1- The product must be returned to me first.
2- I refund the amount less any expenses paid that I won't be able to recover. Examples are (Listings fees, Ads to promoted product, etc).

Last and most important, I never ever do business with that person again.

 

[Shams]

I like that 'Video proof' - how do you do that? Some software?

you can use any screen recorder software. To file a dispute on flippa video proof is necessary. its clearly mentioned in Flippa T&C.

 

[Hypersot]

warning: potentially stupid question here but I really don't know how flippa transactions work as I haven't sold anything there.

When you sell a domain on Flippa, don't they act as the escrow for the transaction? So, in your case of dispute, shouldn't they act in your defence and keep you pretected from all the proceedings?
I also expected you not doing anything since it's their job as the escrow to sort such unfortunate incidents out

again, I have the impression that Flippa acts also as an escrow, I apologise if I'm mistaken.

 

[Shams]

@Hypersot at the time of listing flippa give options to choose the payment method such as Escrow, Flippa Escrow and PayPal. unfortunately i use the paypal option instead of flippa escrow for quick payment. So Flippa isn't responsible. i have to handle it myself.

 

[mikenormal]

Before with PayPal you always lost a case if it wasn't a tangible item.

Now their policy has changed towards digital products but I see no mention about domains

Does anyone know if domains are included?

 

[mad409]

Example?

Google them. One I'm thinking of without researching is bitpay, this could be intigraded within your Website.

I don't use bitcoin but I know there are several ways to send and receive payments though different 3rd party platforms.

 

[Shams]

Dose anyone has information. If the buyer file dispute or chargeback on a transaction but the seller already used that money on digital goods like ( renew or buy new domains ) and the seller has prepaid credit card on paypal. what will be happen.

 

[Jason.tv]

not sure your solution but always use escrow for future payments, I have seen way to many people get burned this way.

 

[NameOmnia]

Shams

if I were you I would try my best to solve the issue in a " friendly " way. Do your best to have your domain given back to you then refund the buyer.

IF the guy goes through PP you have a lost case in your hands as THERE IS NO seller protection for domain names. Even with the new rules and even if you provide all the info they require.
If there is any type of protection it is for the buyer not for the seller; keep that in mind.

Also you wouldn't be the first one seeing the amount taken from the PP account and given back to the buyer. People like you then tried to ask PP and they simply replied it is not us it is the bank.

Seriously. Get your name back and refund the buyer or you might risk ending up with no money and no name.

 

[mikenormal]

If the domain is with GoDaddy and you push the domain there to the buyers GD account.

Just wondering if anyone has been in the same situation as "Shams" and tried Godaddy's undo process. I think they allow 14 days after the push to contact them and grab the domain back.

I've never had to use this process, but if somebody started trying to make a chargeback or opening disputes with PayPal, etc. I'd have no problem testing GD's undo process.

 

[Acroplex]

Before with PayPal you always lost a case if it wasn't a tangible item.

Now their policy has changed towards digital products but I see no mention about domains

Does anyone know if domains are included?

The policy is for the buyer, not the seller. It covers intangible products, mainly, software downloads etc.

On another note, "buyer's remorse" is not a valid claim for PayPal. When asked, provide the evidence and they should close the dispute on your behalf. Also, out them (name, email etc.)

 

[NameOmnia]

.....

 

[Shams]

I think it's a closed case : the guy is trying to flip the domain right now here on NP so it appears a malafede situation.
Take screenshots of the thread where he is selling the name and keep it as a proof for paypal. Hopefully that will be enough.

Can you share the link of that thread.

 

[NameOmnia]

Shams
I don't know if you saw this : https://www.namepros.com/threads/dayy-com.867638/

Can you share the link of that thread.

Shams I have already posted it here and I have also tagged you in the thread

 

[Shams]

Shams I have already posted it here and I have also tagged you in the thread

Actually the user with whom i have problem is another user and also the domain is different. I also sold dayy but for this domain payment is clear using flippa escrow and the buyer who bought this domain was very cooperative.

 

[NameOmnia]

Actually the user with whom i have problem is another user and also the domain is different. I also sold dayy but for this domain payment is clear using flippa escrow and the buyer who bought this domain was very cooperative.

Sorry then, I completely misunderstood.
I am going to edit my previous comments as I really don't want to affect anyone's reputation.

 

[Nick]

When you sell a domain on Flippa, don't they act as the escrow for the transaction?

Their "escrow" is really only 1-sided, for the buyer. If the seller doesn't have proof that the domain was transferred, they could potentially never get paid.

Is there any way he can reopen dispute.

No. However, if he paid with a credit card (most likely), he could open a dispute with his bank. That would, in turn, open a dispute with PayPal, again.