Fabulous.com service is crap

[npcomplete]

Fabulous.com service...

I tried to login to my fab account today. I was told to update my password after logging in, but I needed a PIN, which would be forwarded to my primary account. The primary email works fine. The PIN was not forwarded. I contacted support. They want to know my earnings for fab last month. I cannot get the earnings, since I cannot login to Fab.

Looks like Fab is evolving into the same crap service and support offered by other monetizing and registration services.

Anybody know how to deal with Fab accounts, given that following directions does not work?

 

[AWRosey]

NP:

A PM to Mike Fabulous will probably get your situation solved. He has helped numerous people who didn't get a PIN in the regular Fabulous thread.

Alan

 

[npcomplete]

NP:

A PM to Mike Fabulous will probably get your situation solved. He has helped numerous people who didn't get a PIN in the regular Fabulous thread.

Alan

I have been going back and forth with support, with no luck. I PM'd Mike Fabulous, hope that works.

Perhaps it is time for Fabulous to upgrade that Commodore 64 they are using to handle their login scripts. This is NOT rocket science.

 

[kev]

Ive found Fab support to be excellent - probably the best of all the parking services ive dealt with.

Hopefully Mike will solve the problem

 

[Mike Robertson]

Hi npcomplete,

I've just sent you a PM. Hopefully we can resolve your login problems soon.

I apologize for any inconveniences caused by the recent Security Update. Basically we are making people update their password, to ensure their passwords are strong, minimizing the risk of accounts being compromised.

As an ongoing Security Initiative, passwords must now meet the following requirements:

* Minimum 8 characters
* Contain uppercase characters
* Contain lowercase characters
* Contain numbers
* Non dictionary words​

Also, we have found that a number of users have outdated contact details, and we are using this as a way to ensure users are using up-to-date email addresses/phone numbers.

Security is something we take very seriously, protecting not only our own domain portfolio, but also those that use our service. In the coming months we we will also be rolling out additional features to ensure your domains/accounts remain secure.

I appreciate your understanding regarding this. If you have any further questions or concerns, please let me know.

Cheers,

Mike
Fabulous.com

I'm not sure why they needed your last month's earnings though.

In certain situations (eg. passwords need to be reset) various questions are used to identify the account owner. These are standard questions that only the account owner would be able to successfully answer.

Cheers,

Mike
Fabulous.com

 

[HuntingMoon]

I appreciate Fabulous forcing security upgrades.

 

[firefly]

Looks like Fab is evolving into the same crap service and support offered by other monetizing and registration services.

I doubt it. I personally spoke to Mike at one or two am Australian time to get my log-in issues sorted. Try getting hold of your account rep at some other services at that time of the morning and see how you go.

Fabulous service!

 

[billinchina]

Ive found Fab support to be excellent - probably the best of all the parking services ive dealt with.

Hopefully Mike will solve the problem

I agree.

 

[garyrcanuck]

My personal opinion of Fabulous is that it lives up to it's name, Fabulous. The service/support/security is tops. Also they respond on various forums to all complaints, suggestions and a heads up on upcoming changes or serice downdown.
Just try to get any other parking/registrant to listen to your fedback or recommendations. Sometimes an incidence occurs that was not planned, but hey they fix it ,they explain it. They are fabulous.

 

[netmeg]

I've had mostly good service from Fabulous, but I didn't like the way this was handled, and I can manage my own security; don't appreciate having it managed for me. So I'll be going elsewhere. Everyone has to do what's right for them. This isn't right for me, but it may certainly be right for others.

 

[npcomplete]

Hi npcomplete,

I've just sent you a PM. Hopefully we can resolve your login problems soon.

I apologize for any inconveniences caused by the recent Security Update. Basically we are making people update their password, to ensure their passwords are strong, minimizing the risk of accounts being compromised.

As an ongoing Security Initiative, passwords must now meet the following requirements:

* Minimum 8 characters
* Contain uppercase characters
* Contain lowercase characters
* Contain numbers
* Non dictionary words​

Also, we have found that a number of users have outdated contact details, and we are using this as a way to ensure users are using up-to-date email addresses/phone numbers.

Security is something we take very seriously, protecting not only our own domain portfolio, but also those that use our service. In the coming months we we will also be rolling out additional features to ensure your domains/accounts remain secure.

I appreciate your understanding regarding this. If you have any further questions or concerns, please let me know.

Cheers,

Mike
Fabulous.com


In certain situations (eg. passwords need to be reset) various questions are used to identify the account owner. These are standard questions that only the account owner would be able to successfully answer.

Cheers,

Mike
Fabulous.com

Mike,
This has been going back and forth all day. My email address as primary contact is working perfectly. My wife even tested it from AOL, and I received mail from AOL at my primary email address. The problem appears to be purely on Fabulous end of things.

Is there some secret to getting into my account? Following directions does not work... and no, the mail is not in a spam account either.

The one thing I look for in a registrar is being able to get to my domains. That is even more important than monetization.

 

[Mike Robertson]

Hi npcomplete,

I just sent you a PM. The email you are quoting as your Primary email address is not the one we have on file. This is why you aren't receiving the PIN email.

If you can reply to my PM, we should be able to resolve your issues in no time at all.

Cheers,

Mike
Fabulous.com

 

[SKG]

I think it is a very proactive of Fabulous to ask account holders to change their passwords. They are looking out for your domains.

 

[npcomplete]

Hi npcomplete,

I just sent you a PM. The email you are quoting as your Primary email address is not the one we have on file. This is why you aren't receiving the PIN email.

If you can reply to my PM, we should be able to resolve your issues in no time at all.

Cheers,

Mike
Fabulous.com

Mike,
Here is a message I got from you a few minutes ago:

Hi Marc,

Our records indicate that *** is not your Primary email address.

Did you want me to give you a call and we can get this fixed ASAP.

Let me know what number is best to reach you on.

Cheers,

Mike

The *** is the primary contact address for Physicist.com as an example domain in the package. I just checked with domaintools, and it still shows the *** address as the contact address for the Physicist.com registrant. This, and the other address I sent you by PM, are the only two email addresses I have used in the the last year or so. In any case, this is not rocket science, and if you could be so kind as to look up the email address or phone number for the primary registrant of Physicist.com, Christ.com, or about 1000 other domains, and call that contact, then perhaps I could get access to my account.

I have tested the phone contact, the registrant email contact, and the email I used when I signed up with Fab and have used consistently for the last two years.

I did return the phone number too as requested, which of course matches the contact on record for those domains at Fab. So far, I have not heard back... and still waiting on that part about "give you a call and we can get this fixed ASAP"

 

[Mike Robertson]

Good talking to you before Marc. As mentioned, as soon as the Technical Issues have been resolved I will have your Primary email updated and password reset.

Again, sorry for all the hassles.

Mike
Fabulous.com

 

[npcomplete]

Here is an update: Just spoke with Mike and it is being resolved. I still don't have access, but the problem is being worked. Contacting the primary registrant email contact should be the rule, and should not take all day to resolve.

Look... times are tough, and people are cutting back everywhere. I have been a big supporter of Fab for a couple of years now, and remain a supporter... but... Fabulous has always been the best, so please don't relax on your previous excellent support. If necessary, raise the rates rather than reduce support.

I am seeing this in nice restaurants lately too, where they have made some substitutions to cut costs... please, double the cost of the steak if necessary, but please, make it the same high quality steak that it was last year.

whew. Finally resolved. It should not take all day to do something like this, especially for Fabulous. Anyway, everybody has a bad day, and thanks to the Fab team for resolving this. Let's face it, it should not take a day with a large visible portfolio to straighten things out. Anyway... flame away if you want. My suggestion is delete the thread.

 

[Kenny]

Closed at OP's request.

I just want to add, I had a little problem (totally my fault) at first as well, and it was resolved with great speed and accuracy.

Thanks Mike.

Cy