Escrow.com support no reaction, need help!

[subjot]

I sold several names via Escrow.com, all transaction closed, but payments no received.
After each transaction I received the same email from Escrow:

"Hello,

Escrow.com has been contacted by the OFAC regarding the funds being sent to you by wire transfer for this transaction.

The OFAC is the Office of Foreign Assets Control of the United States, a division of the US Department of Treasury. The OFAC administers and enforces economic and trade sanctions based on US foreign policy and national security.

Escrow.com has been instructed by the OFAC to obtain the following additional details regarding this wire before it can be processed. Please reply with the following:


Full and complete address, including city and country, as well as evidence translated in English supporting the location if available for XXX XXX


Please povide this information in a timely manner so that we can release funds to you as soon as possible.

Thank you!"

After my replies with full data, Escrow support never respond. I have been waiting for 3 transaction payments and another 1 in process.

I would be grateful for any help!
Regards,
Vitaliy

 

[Jack Chen]

Hello Vitaliy,

Sorry about the payment issue. Due to privacy requirement, I have sent you a conversation message to ask for more information about the transactions so we can follow up your issue with high priority. At Escrow.com, we value all the feedback and opinions from customers not only in our official support channels, but also in other external websites as well.

If you would like to send us an email inquiry or call our support , we will definitely resolve the issue ASAP for you with our best effort.

Thanks for your understanding and you have a great weekend.