Epik.com Promo Deals and Happy Hour Mega-Thread

[Sufyan Alani]

Hello everyone,

I'm creating this post to keep you all informed of Epik.com Happy Hours!
Every day, we'll try to discount an extension and give you the chance to register & invest in this extension.

Today, we're featuring .US extension, and we're discounting it to $1.50 for new registrations starting now, and will be ON for the next 5 hours.

The following is a list of all domain names that have been registered previously before under .US, and are available one more time for registration: https://armored.net/index.php/s/t9rf2GLm4JktQWn

Remember, all domains registered at Epik include:
- Free WHOIS privacy
- Free SSL parking landers
- Free forwarding
- Free basic Wordpress site
- Free listing in Epik marketplace for selling/leasing

Here is also a link to ALL promos that we're currently running, in case you wanted to look into something different: https://www.epik.com/promos/

Please let me know if you have any questions.

Also, let me know what extensions you'd be interested to see featuring in our future Happy Hours! We'll do our best to accommodate all requests.

 

[tonyk2000]

Even if you allow your last words ("nothing prevents registrar from allowing to transfer expired domains away"), Registrar will lose approximately $8 from each domain. Even taking into account the whole situation above, as a domainer with 10 years of experience, you also understand that domains must be paid for, the Registrar acts as a service provider and cannot provide services for free or provide exceptions for some users in violation of the rules of registry.

Omg. What violations are you speaking about? Just a daily routine and clear rules. Yeah, if having $8 blocked by the registry and later unblocked (or returned) can be called "a loss" - then let it so be. It is a question of terminology and accounting. No real loss is involved, hope you agree...

 

[boker]

Thank you for clarifying. You are right, but just in case, I will clarify that in my message above, I simplified the entire scheme described by you so that users understand the meaning without unnecessary technical clarifications.

Even if you allow your last words ("nothing prevents registrar from allowing to transfer expired domains away"), Registrar will lose approximately $8 from each domain. Even taking into account the whole situation above, as a domainer with 10 years of experience, you also understand that domains must be paid for, the Registrar acts as a service provider and cannot provide services for free or provide exceptions for some users in violation of the rules of registry.

Even If I'm using Epik and I like most of the feature, a domainer friendly registrar should not have these rules, like blocking a transfer out during grace period, a grace period of 15 days and so on. I can name tens of smaller registrars, who are not domainer friendly and which are still not locking the domains during the grace period(we are not even talking about the big players) Your reply is not the right one. I know that you are working for epik, but in the same time you are a domainer and your reply should be a honest one. something like: 'I know that this rule is not a fair one(compared to other registrars) but I have no authority to change it'.

 

[Marka]

Even If I'm using Epik and I like most of the feature, a domainer friendly registrar should not have these rules, like blocking a transfer out during grace period, a grace period of 15 days and so on. I can name tens of smaller registrars, who are not domainer friendly and which are still not locking the domains during the grace period(we are not even talking about the big players) Your reply is not the right one. I know that you are working for epik, but in the same time you are a domainer and your reply should be a honest one. something like: 'I know that this rule is not a fair one(compared to other registrars) but I have no authority to change it'.

I know that some rules may be unfair, but I can't change them. This is not within my authority. I'm a human being like you, not a machine. But unfortunately we have to within the rules and authority.

 

[Jess Robison]

Makise -

Please check your PM.

In messages you alluded to:

This domains locked, because he`s expired on our system. Its mean, in Whois data domains renewed up to 2021, but they are not paid for by you

Apologies if I do not understand. So when a domain crosses the 1 year mark and is "expired" (in grace) and is auto-renewed automatically, we are essentially charged for this should we want to "reactivate" or transfer away our domain elsewhere?

I have never encountered this. During the grace period a domain should be available for us to do as we please whether renewal or not.

In the last message I have sent you I have requested an auth code+unlock for a domain that expired 29/9. I understand your "grace" period is 2 weeks. This should be within that time. Please provide at your earliest.

Hello - as the Director of Client Services at Epik, I would suggest if in the future you need assistance with an expired domain, you email into our Support team. Our standard grace-renewal period is 15 days. We supply our customers with many renewal reminders leading up to the expiration date, the option to enable auto-renew, and offer the option to renew FOREVER. At Epik we understand that life happens and the widow to take care of something important might be missed. I would encourage you that if you run into a case such as that or need assistance after the domain has expired, email us. We will always encourage you or any customer to renew first to ensure the domain does not expire if there is any issue with the transfer. I hope this clears up any concern regarding transfers and Epik. Have a wonderful rest of your Monday!

 

[mayhemalex]

At work now so I only skimmed the responses.,

Makise - What you posted in PM required scrutiny by the community as it seemed very odd considering general registrar practices. I did not communicate anything private merely your own compancy policy which should be public, anyway.

Jess - I attempted to contact both live chat (did not work) and email support (several days and no response) hence had no choice but to come here.

 

[Jess Robison]

At work now so I only skimmed the responses.,

Makise - What you posted in PM required scrutiny by the community as it seemed very odd considering general registrar practices. I did not communicate anything private merely your own compancy policy which should be public, anyway.

Jess - I attempted to contact both live chat (did not work) and email support (several days and no response) hence had no choice but to come here.

I understand you were looking for assistance. I am not sure why you were not able to connect with anyone via chat or email considering we have reps online at all hours of the day, so I do apologize. Happy to assist in the future as well. Contact me directly here through NP or at our Support email and I would be happy to advise. Have a wonderful day!

 

[Ostrados]

Or Cyber Monday!

Or Purple Tuesday

(kidding lolz)

 

[mayhemalex]

I understand you were looking for assistance. I am not sure why you were not able to connect with anyone via chat or email considering we have reps online at all hours of the day, so I do apologize. Happy to assist in the future as well. Contact me directly here through NP or at our Support email and I would be happy to advise. Have a wonderful day!

Thank you. Yes I am not sure, either. Happy to concede maybe there was an issue with my browser connecting to your chat service, but I certainly know how to send an email. One was sent successfully on Friday the 9th of October to [email protected] that has yet to be replied to. Nevertheless, Makise has enlightened us all.

I will contact you directly on NP as invited.

(EDIT: added support email)

 

[mayhemalex]

Just an update -

Jessica has assisted me in resolving this issue with a competitive renewal fee, so thank you, Jessica.

Also Makise, in hindsight posting an excerpt of PM was probably not entirely constructive, so apologies as well. Thank you also for the initial quick response to my query when I raised in on the board.

I still really like Epik's great deals and nice features

 

[ecomslice]

I am personally pro Epik, and the staff are only human and great to deal with.

However after moving just a handful of names out , and learning the different mods they did to make more friction, I ask myself, why would any company think I would do a bulk transfer in , in the future to them ?

Epik I will always use, but as my portfolio grows, I would never consider holding a quantity there. I want bulk options in and out, when I choose, with ease.

Sorry,
but again , I am Pro Epik.

 

[Jess Robison]

I am personally pro Epik, and the staff are only human and great to deal with.

However after moving just a handful of names out , and learning the different mods they did to make more friction, I ask myself, why would any company think I would do a bulk transfer in , in the future to them ?

Epik I will always use, but as my portfolio grows, I would never consider holding a quantity there. I want bulk options in and out, when I choose, with ease.

Sorry,
but again , I am Pro Epik.

@ecomslice - thank you for commenting. I would be happy to discuss your latest bulk transfer out experience. Please reach out to me directly so we can discuss and sort out any issues that might be of concern.
Have a wonderful day!

 

[karmaco]

Hello - as the Director of Client Services at Epik, I would suggest if in the future you need assistance with an expired domain, you email into our Support team. Our standard grace-renewal period is 15 days. We supply our customers with many renewal reminders leading up to the expiration date, the option to enable auto-renew, and offer the option to renew FOREVER. At Epik we understand that life happens and the widow to take care of something important might be missed. I would encourage you that if you run into a case such as that or need assistance after the domain has expired, email us. We will always encourage you or any customer to renew first to ensure the domain does not expire if there is any issue with the transfer. I hope this clears up any concern regarding transfers and Epik. Have a wonderful rest of your Monday!

The point is, everywhere else we can transfer out during grace period without renewal. You are forcing people to renew to transfer the name out after a very short period of time. You lock domains on the first day after expiration. On Day 2 its on an Epik lander. Talk about domainer unfriendly.

 

[Jess Robison]

The point is, everywhere else we can transfer out during grace period without renewal. You are forcing people to renew to transfer the name out after a very short period of time. You lock domains on the first day after expiration. On Day 2 its on an Epik lander. Talk about domainer unfriendly.

Hello @karmaco, thank you for your comment and looking out for the domainers.

Epik is well-known for their customer support and willingness to always assist their customers. I will make sure to pass along your concern. To clarify though if you are looking to transfer out during the grace period, it is doable without renewal. While it is always suggested to renew an expired domain before starting the transfer out process, it is not something we force on anyone.
Feel free to reach out to me directly here on NP or via our Support email if you wish to discuss your account specifically. Have a wonderful day!

 

[mayhemalex]

In the interests of disclosure, Makise has assisted me with NP exclusive pricing for renewals. Thank you

 

[anantj]

Hello - as the Director of Client Services at Epik, I would suggest if in the future you need assistance with an expired domain, you email into our Support team. Our standard grace-renewal period is 15 days. We supply our customers with many renewal reminders leading up to the expiration date, the option to enable auto-renew, and offer the option to renew FOREVER. At Epik we understand that life happens and the widow to take care of something important might be missed. I would encourage you that if you run into a case such as that or need assistance after the domain has expired, email us. We will always encourage you or any customer to renew first to ensure the domain does not expire if there is any issue with the transfer. I hope this clears up any concern regarding transfers and Epik. Have a wonderful rest of your Monday!

Epik is one of the few "Domainer friendly" registrars that gives the least number of days for the grace renewal period at 15 days.
Epik is also one of the few "domainer friendly" registrars that do not allow self-management (i.e. unlocking, auth code access, etc) of expired domains. I should NOT have to contact your support for such actions especially when your own support docs do not indicate that I cannot unlock and access the auth codes of expired domains myself (https://www.epik.com/support/knowledgebase/how-to-transfer-epik-domain-to-another-registrar/)

Also, btw, your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply (including one that I tried to escalate to Rob and I got a reply from Rob after almost a week). So you support system is not up to par (definitely not in accordance with your slogan of "Legendary Customer Support" unless you meant it ironically).

 

[anantj]

I am personally pro Epik, and the staff are only human and great to deal with.

However after moving just a handful of names out , and learning the different mods they did to make more friction, I ask myself, why would any company think I would do a bulk transfer in , in the future to them ?

Epik I will always use, but as my portfolio grows, I would never consider holding a quantity there. I want bulk options in and out, when I choose, with ease.

Sorry,
but again , I am Pro Epik.

This. I share all the points that you've raised here

 

[Coindoji]

I totally agree, I have all my names spread across 6-7 registrars and I was going to gather them all under one roof, thought it was Epik (I hold maybe just 70-80 names there as of now) - they provide a variety of customization options but the interface is really-really (this was raised on Twitter and Rob said its getting solved 'as we speak', but it's been 2+ months and nothing is done by now).

Also, as mentioned above, some features require too much interaction with customer support. It's really pain to bulk manage a lot of names, I'm just curious to hear feedback of someone managing 500-1000 or more names using their dashboard..

There also a ton of micro bugs that never get solved, i.e. when you tick manually 20-30 names to bulk edit say nameservers, after you click 'done' or refresh pages - ticks gone and you have to re-tick them again manually to continue editing them; or when I entered wrong card details once and it got declined - now I can't use credit cards at all, support wants me to do video\id verification, and so on and so forth; or this slowest dashboard; or the never ending dramas on different topics..

There is just too many small things like these to be 'People's choice Registrar'.

 

[Marka]

Also, btw, your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply (including one that I tried to escalate to Rob and I got a reply from Rob after almost a week). So you support system is not up to par (definitely not in accordance with your slogan of "Legendary Customer Support" unless you meant it ironically).

If you have any problems, you can also send PM me.

 

[Marka]

There also a ton of micro bugs that never get solved, i.e. when you tick manually 20-30 names to bulk edit say nameservers, after you click 'done' or refresh pages - ticks gone and you have to re-tick them again manually to continue editing them; or when I entered wrong card details once and it got declined - now I can't use credit cards at all, support wants me to do video\id verification, and so on and so forth; or this slowest dashboard; or the never ending dramas on different topics.

Sorry for the fact that you get such bugs in our panel. Please, if you don't mind, take 10 minutes and write a full list of bugs in PM. I'll pass them on to our technicians.

Similarly, if you have problems with your credit cards, please send the details to me in private messages.

 

[Jess Robison]

Epik is one of the few "Domainer friendly" registrars that gives the least number of days for the grace renewal period at 15 days.
Epik is also one of the few "domainer friendly" registrars that do not allow self-management (i.e. unlocking, auth code access, etc) of expired domains. I should NOT have to contact your support for such actions especially when your own support docs do not indicate that I cannot unlock and access the auth codes of expired domains myself (https://www.epik.com/support/knowledgebase/how-to-transfer-epik-domain-to-another-registrar/)

Also, btw, your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply (including one that I tried to escalate to Rob and I got a reply from Rob after almost a week). So you support system is not up to par (definitely not in accordance with your slogan of "Legendary Customer Support" unless you meant it ironically).

Hello - thank you for your feedback.
Correct, our system does not allow the auth code to be generated automatically after the domain has expired. However, one thing Epik doesn't do is lump every single customer into one group. We are willing to review a customer's account upon contact and assist with unlocking the domain, passing the auth code along, updating pricing (we have a specific price group for NP users) and can also review your grace period. Unlike some Registrar's we charge zero fee for giving better pricing. You do not have to pay extra for a "membership" to access features and get better pricing.
At the end of the day each Epik customer is family and not just a number. Most people will go where they feel appreciated and taken care of, however, if being able to unlock a domain after it has expired and not having to contact Support for assistance is more important, then that is one feature our system does not currently support.

As for submitting emails to Support, unfortunately emails can get flagged as spam and not hit our inbox from time to time. Is that ideal, not at all but that is a rare occurrence. If that has happened to you more than once, we need to review your email and make sure we get it whitelisted on our side. We also offer phone and chat support too and often times when a customer has experienced no response after 24hrs they are using another contact method and alerting us.

Thank you again for your feedback and I apologize you have run into issues in the past. If you are currently experiencing issues with your account specifically, please feel free to reach out to me directly here on NP. Have a wonderful rest of your day!