- Impact
- 124
I just can't reach enom's customer support.
1. I tried to file a ticket, when it got to the ticket page it logged me out and says:
=========================
You are now logged out of the Support Center
Please close this browser window and login from your previous location. If you are seeing this page and you haven't clicked the Log Out button, please email [email protected] for help, and we will fix your account right away.
========================
2. I tried to email to [email protected] for help, the email says:
=======================
Hello,
Unfortunately, the update to your ticket has not been received as this mailbox is not monitored.
....
If you are having difficulty with the website or link in the email, you can reach us at any of these numbers, 24 hours a day, 7 days a week: 1.425.974.4689
=======================
3. I then tried to call 1.425.974.4689, the phone system is doing a loop, it kept asking whether I have my
pin or not, I chose I don't have a pin since I don't have a one, the machine tells me to login my account
and click "my info", I checked my info, it does not have a pin, then the phone system just kept looping,
I was never be able to reach anyone.
what wasted a few hours, and I still can't reach anyone. What do you suggest the solution I should try?
1. I tried to file a ticket, when it got to the ticket page it logged me out and says:
=========================
You are now logged out of the Support Center
Please close this browser window and login from your previous location. If you are seeing this page and you haven't clicked the Log Out button, please email [email protected] for help, and we will fix your account right away.
========================
2. I tried to email to [email protected] for help, the email says:
=======================
Hello,
Unfortunately, the update to your ticket has not been received as this mailbox is not monitored.
....
If you are having difficulty with the website or link in the email, you can reach us at any of these numbers, 24 hours a day, 7 days a week: 1.425.974.4689
=======================
3. I then tried to call 1.425.974.4689, the phone system is doing a loop, it kept asking whether I have my
pin or not, I chose I don't have a pin since I don't have a one, the machine tells me to login my account
and click "my info", I checked my info, it does not have a pin, then the phone system just kept looping,
I was never be able to reach anyone.
what wasted a few hours, and I still can't reach anyone. What do you suggest the solution I should try?