Dreamhost problem

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I know I should have moved out of dreamhost long time ago, but I was lazy (and also I had problem moving both phpbb and smf forums). Dreamhost closed my account without notice ahead of time (no good reason, my adsense sites were against their TOS). All my sites were shut down and I don't have any access. It has been a week, I only can download my mysql database, but I still don't get back my adsense sites files. I kept begging every day, the support tickets are never answered.

My question here is not about whether I should use dreamhost, I had moved my most active forums to private server long time ago, my questions are:
How do I get my files back? Why they are not releasing my files? They don't
have a phone number, and not answering the support ticket.

please help.

 

[iHubNet-Matt]

Have you tried their phone numbers given in whois look up. There should be their contact numbers.

 

[shockie]

do you have access to ftp?

 

[NewYorkBum]

Could you elaborate on adsense being against their TOS , i am hosting there as well and have several domains running adsense.

 

[thebutler]

Try the CEO blog

Try to reach the CEO Josh on his blog.

blog.dreamhost.com

Good luck

 

[cache]

Matt T.,
I have called the phone number at whois, but the message says that "don't leave message because they will never check it or answer it"

shockie,
no, the ftp is no longer working.

newyorkbum,
no they would not answer my question on the reason.

thebutler,
I am not sure how to contact the ceo at the blog.dreamhost.com? there is no
contact info there? Thank you very much in advance in answering my question.

 

[cache]

it has been more than a week since I lost my files. Any suggestions would be greatly appreciated. I kept filing support ticket everyday, they are never answered. Do they have the right not to give me back my files?

 

[gjvblack]

Calling them seems the best thing to do, they can easily avoid your emails. After you get your files move to a different host immediately. DreamHost is one of the worst hosts you can possibly use, i was a customer of their once.

 

[~ServerPoint~]

They are quite big and that's why inert. And I wonder why don't you have the copy of files on your PC?

 

[weblord]

you may try http://www.archive.org/index.php to reconstruct some.

 

[cache]

I still don't have my files back. Filed another ticket today.

weblord,
I tried to recontruct my sites, it took a long time. Also some of the sites can't be backed up from archive since there is the combination of database and script involved.

I wonder do they have the right to keep my own contents? I can never figure out why they don't give me the access to my own? What went to their head?

gjvblack, dreamhost is not one of the worst, it is THE worst. You can't call them, they do not have a support phone number.

 

[antic]

Do you know their phone number?

 

[cache]

There is only an answering machine at (213) 947-1032
I still don't have any reply from dreamhost. The initial email also mentioned to refund my money, but they never refund the money.

I still can't retrieve my scripts from dreamhost. I don't believe it, are they american company? Anything one could do?

 

[cache]

I left another voice message to (213) 947-1032.
left another support ticket, still no one answers.

 

[Chronos]

Dreamhost also closed my account a few months back and I was required to pay $19.90 if I wanted to regain-access to the control panel to either download my files of renew for $120 !

 

[NewYorkBum]

Dreamhost also closed my account a few months back and I was required to pay $19.90 if I wanted to regain-access to the control panel to either download my files of renew for $120 !

They did not provide any reason for closing ? It's getting scary, i have about 10 domains there and no backups at all ;(

 

[Exhale]

I just went through the exact same thing with AwardSpace. but after about a week of me contacting them, then finally gave me the back up of my site in a zip file. and told me that my PHP Myadmin would still work and i could download the SQL tables no problem

 

[cache]

I still have some limited cpanel access such as support ticket history etc, but no ftp access to any of my sites.
They have a "contact us" form on their site. I had filled the form to send to PR department and sale department, still no reply.

If they refuse to give it us, then I know they had received the ticket, they are just not answering. Can someone who has a working dreamhost account do me a favor by relaying my message to them?

 

[Andr3w]

PM me with your problem and I will contact them on your behalf

 

[cache]

Andr3w,
PMed you the info. Thanks. Let me know the result.