Veolus
Account Closed
- Impact
- 13
Reviews and information for DomainSite.com
DomainSite.com
- Thread starter Veolus
- Start date
The views expressed on this page by users and staff are their own, not those of NamePros.
LeetPCUser
Account Closed
- Impact
- 36
Review
I thought the price was nice. Their service really sucks. I just couldn't stand it. My one site doesn't even work. They blamed it on my host!
I thought the price was nice. Their service really sucks. I just couldn't stand it. My one site doesn't even work. They blamed it on my host!
Review
Below is a copy of my previous review, which has not been modified. However, in retrospect, and when looking at the larger picture and how DomainSite compares w/ other registrars, I felt that I had been overly severe w/ my ratings and have changed them. This reflects my belief that reviews should remain as objective as possible and that they should not be used as a platform for venting, which I found myself to be guilty of. The new ratings reflect a fairer and more balanced assessment.)
Other than their quirky $5.99 upgrade to go from "Basic" ($6.99) to"Normal"? ($7.99) , if you don't choose the "Normal option at the time of the initial registration,("A BASIC registration does not include all of the free services that come with a standard registration. You can however always upgrade your basic name for a one time fee of $5.99"), their pricing is low.
However:
1) Don't trust their Bulk Management tool and don't depend upon always receiving a confirmation email letting you know that your changes failed. I tried, at least, a dozen times to change name servers to Sedo w/o success, (.name domains), and finally received this after about the third time around: " all: fail (0)"
2) I've had ongoing problems making DNS changes w/ them- ie they are the only registrar that doesnt recognize my name servers.
3) Their customer service is slow to respond and is evasive. Example: I registered 20+ .name domains during a promotion. I made a PayPal pmt. The names didn't get registered. I emailed and made 2 phone calls. First, they wouldn't honor my purchase, stating that the promotion had ended. Second, I had to fight w/ them to get my pmt back and out of my account balance. Third, when I asked for an explanation as to why the registrations didn't go through, they insisted on two occasions that the names I had attempted to reg were restricted which they were not. (I later regged some of them at full price.) On another occasion, after 3-4 mos of being unable to get my .name domains onto a server, they finally figured out that they hadn't gotten set-up w/ Sedo's DNS, yet- ar least that was what they used for an excuse.
If you want cheap, DomainSite is cheap. But be forwarned that you can't assume anything will stick when using their name mngt interface, (ie DNS changes), and if you run into any probs or difficulties, don't be surprised if you receive alot of double talk from their customer support people.
Below is a copy of my previous review, which has not been modified. However, in retrospect, and when looking at the larger picture and how DomainSite compares w/ other registrars, I felt that I had been overly severe w/ my ratings and have changed them. This reflects my belief that reviews should remain as objective as possible and that they should not be used as a platform for venting, which I found myself to be guilty of. The new ratings reflect a fairer and more balanced assessment.)
Other than their quirky $5.99 upgrade to go from "Basic" ($6.99) to"Normal"? ($7.99) , if you don't choose the "Normal option at the time of the initial registration,("A BASIC registration does not include all of the free services that come with a standard registration. You can however always upgrade your basic name for a one time fee of $5.99"), their pricing is low.
However:
1) Don't trust their Bulk Management tool and don't depend upon always receiving a confirmation email letting you know that your changes failed. I tried, at least, a dozen times to change name servers to Sedo w/o success, (.name domains), and finally received this after about the third time around: " all: fail (0)"
2) I've had ongoing problems making DNS changes w/ them- ie they are the only registrar that doesnt recognize my name servers.
3) Their customer service is slow to respond and is evasive. Example: I registered 20+ .name domains during a promotion. I made a PayPal pmt. The names didn't get registered. I emailed and made 2 phone calls. First, they wouldn't honor my purchase, stating that the promotion had ended. Second, I had to fight w/ them to get my pmt back and out of my account balance. Third, when I asked for an explanation as to why the registrations didn't go through, they insisted on two occasions that the names I had attempted to reg were restricted which they were not. (I later regged some of them at full price.) On another occasion, after 3-4 mos of being unable to get my .name domains onto a server, they finally figured out that they hadn't gotten set-up w/ Sedo's DNS, yet- ar least that was what they used for an excuse.
If you want cheap, DomainSite is cheap. But be forwarned that you can't assume anything will stick when using their name mngt interface, (ie DNS changes), and if you run into any probs or difficulties, don't be surprised if you receive alot of double talk from their customer support people.
Last edited:
- Impact
- 1
It is very buggy but for the price you should not complain.
My difficulties w/ them center around .name which is a bit of a quirky registry to begin with. Nevertheless, this is a gtld that they chose to sponsor and promote and, despite my repeated efforts to rectify the problem, most of my .name domains remain on their servers and are presently useless to me. My customer service rating stands until this issue is resolved.
Last edited:
- Impact
- 1
For the money it is ok, but do not expect weekend support at all
Terribly coded website, terrible look.
Aside from the obvious and apparent ugliness of the site, avoid the company.
I have constantly gotten PHP errors, failed PayPal transactions - all of which were returned to them as the culprit of the problem - and a support staff that only partially responds to support issues you email them about it. I've gotten errors from:
This was after getting - over the span of several years - several and not-so-intermittent errors like this:
And this I got after being forced to manually add funds to my account because, even after several years of business (including periodic and not-so-rare PayPal API errors because of their mistaken coding), I still got tx's voided - according to PayPal - by the merchant, DomainSite.com:
And there is no good reason for this. I have never had a questionable transaction with them where I was the culprit of dispute.
Avoid DomainSite. Go with a registrar that knows what they are doing.
Aside from the obvious and apparent ugliness of the site, avoid the company.
I have constantly gotten PHP errors, failed PayPal transactions - all of which were returned to them as the culprit of the problem - and a support staff that only partially responds to support issues you email them about it. I've gotten errors from:
This was after getting - over the span of several years - several and not-so-intermittent errors like this:
And this I got after being forced to manually add funds to my account because, even after several years of business (including periodic and not-so-rare PayPal API errors because of their mistaken coding), I still got tx's voided - according to PayPal - by the merchant, DomainSite.com:
And there is no good reason for this. I have never had a questionable transaction with them where I was the culprit of dispute.
Avoid DomainSite. Go with a registrar that knows what they are doing.
Last edited:
Very value-for-money
The price is the cheapest you can get for PayPal, when you choose the basic plan. And you can hardley argue with the features if you choose basic. The interface can be confusing at times, but overall its average. The only time i had to deal with customer service the issue was fixed in under 5 minutes so thats gread. Overall 9/10
The price is the cheapest you can get for PayPal, when you choose the basic plan. And you can hardley argue with the features if you choose basic. The interface can be confusing at times, but overall its average. The only time i had to deal with customer service the issue was fixed in under 5 minutes so thats gread. Overall 9/10
Sparky2002b
Account Closed
- Impact
- 5
Excellent!
This is a great registrar - great prices, great features!
This is a great registrar - great prices, great features!
- Impact
- 1
cheap but be careful
Domainsite is very cheap and this is why I keep using them. I do get failed registrations a great deal. Always check your billing statment. I have seen multiple charges although domainsite normally takes care of it when I contact them.
Domainsite is very cheap and this is why I keep using them. I do get failed registrations a great deal. Always check your billing statment. I have seen multiple charges although domainsite normally takes care of it when I contact them.
- Impact
- 140
Review
Best place to reg .info domains IMO.
Best place to reg .info domains IMO.
- Impact
- 134
Great Prices - Support?
Great prices but awful support and registering nameservers is a mess. The phone # seems like it goes to a home answering machine. The prices and ease of use are great though.
Great prices but awful support and registering nameservers is a mess. The phone # seems like it goes to a home answering machine. The prices and ease of use are great though.
D
donlee
Guest
Guest
DNS horrible, Customer Service Horrible
Their DNS system is horribly buggy, and when you try to call the company you get a answering maching, and their email support don't even make sence to me.
Their DNS system is horribly buggy, and when you try to call the company you get a answering maching, and their email support don't even make sence to me.
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