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I just wanted to warn everyone about GoDaddy.com.
I have all my 600+ domains with them and have been a customer for several years now. Recently, I consolidated several sites into one and went to forward the old domains to the new consolidated site. Since I forwarded the domains before changing the nameservers to the GoDaddy default parking nameservers, the forwarding did not go through (note: GoDAddy doesn't tell you when you go to forward a domain that you have to change the nameservers first and it certaintly doesn't test for that or change it automatically when you attempt to forward before changing the nameservers).
So I had to call my GoDaddy Exec, Deb Ferguson, to fix this issue and she went ahead and manually reset and forwarded each one. The next day, I noticed that all of them forwarded correctly, except one: aacomplaints.com. It was showing a message that read "This website is temporarily unavailable, please try again later." Several attempts at getting this resolved with GoDaddy have been unsuccessful and I keep getting the run around from different people from their customer support team who clearly do not communicate with each other. Joe from Team Sapphire support confirmed to me that the domain was "stuck" and didn't know how to fix it. This was incredibly worrisome, how can a domain be stuck? How buggy must their backend be for a domain to get stuck in the first place? The advanced tech support team was supposed to look into it but ignored it since I had implemented the temporary solution recommended by Joe of changing the nameservers back to my hosting provider and doing the forwarding myself via the webhost. At some point after that, someone at GoDaddy changed the nameservers back to the GoDaddy default parked servers and the error message resurfaced. Long story short, it's been well over a week that my domain has been stuck...so long in fact, that that error message has been indexed in Google (just search for "american airlines complaints"). I'm missing out on hundreds of visitors every day because of GoDaddy's poor domain backend system and customer support. What if this were a Google domain that received millions of visitors each day?
It's bad enough that they have a system that malfunctions, but coupling that with poor customer service really is inexcusable.
As a result of all of this, I am seriously considering pulling all my domains out of GoDaddy and into Moniker which I hear is great. I don't want to risk this happening again with any of my other domains. I love GoDaddy's cheap prices but not if it means cheap service and support.
Has anyone else ever had any problem with a domain getting stuck?
I have all my 600+ domains with them and have been a customer for several years now. Recently, I consolidated several sites into one and went to forward the old domains to the new consolidated site. Since I forwarded the domains before changing the nameservers to the GoDaddy default parking nameservers, the forwarding did not go through (note: GoDAddy doesn't tell you when you go to forward a domain that you have to change the nameservers first and it certaintly doesn't test for that or change it automatically when you attempt to forward before changing the nameservers).
So I had to call my GoDaddy Exec, Deb Ferguson, to fix this issue and she went ahead and manually reset and forwarded each one. The next day, I noticed that all of them forwarded correctly, except one: aacomplaints.com. It was showing a message that read "This website is temporarily unavailable, please try again later." Several attempts at getting this resolved with GoDaddy have been unsuccessful and I keep getting the run around from different people from their customer support team who clearly do not communicate with each other. Joe from Team Sapphire support confirmed to me that the domain was "stuck" and didn't know how to fix it. This was incredibly worrisome, how can a domain be stuck? How buggy must their backend be for a domain to get stuck in the first place? The advanced tech support team was supposed to look into it but ignored it since I had implemented the temporary solution recommended by Joe of changing the nameservers back to my hosting provider and doing the forwarding myself via the webhost. At some point after that, someone at GoDaddy changed the nameservers back to the GoDaddy default parked servers and the error message resurfaced. Long story short, it's been well over a week that my domain has been stuck...so long in fact, that that error message has been indexed in Google (just search for "american airlines complaints"). I'm missing out on hundreds of visitors every day because of GoDaddy's poor domain backend system and customer support. What if this were a Google domain that received millions of visitors each day?
It's bad enough that they have a system that malfunctions, but coupling that with poor customer service really is inexcusable.
As a result of all of this, I am seriously considering pulling all my domains out of GoDaddy and into Moniker which I hear is great. I don't want to risk this happening again with any of my other domains. I love GoDaddy's cheap prices but not if it means cheap service and support.
Has anyone else ever had any problem with a domain getting stuck?
