DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[davidc1]

Would be nice to let the customer comment while making an offer. Epik allow it and it seems great.

 

[LaszloSchenk]

Would be nice to let the customer comment while making an offer. Epik allow it and it seems great.

Good morning Davidc1,

Thank you for your feedback.

We do not offer it at this moment. We notice buyers tend to submit an offer they do not support to be able to send a message to the seller. This is used to try and secure a domain for a price below your stated minimum for example. Through our current model, one is forced to confirm their offer is binding before they are enabled to send written messages to you. All leads that aim to get in touch with a seller contact our support desk and in turn, our account managers ensure to pre-filter these leads and relay any viable ones to you.

Have a great day.

 

[davidc1]

Good morning Davidc1,

Thank you for your feedback.

We do not offer it at this moment. We notice buyers tend to submit an offer they do not support to be able to send a message to the seller. This is used to try and secure a domain for a price below your stated minimum for example. Through our current model, one is forced to confirm their offer is binding before they are enabled to send written messages to you. All leads that aim to get in touch with a seller contact our support desk and in turn, our account managers ensure to pre-filter these leads and relay any viable ones to you.

Have a great day.

I dont know how you prefilter anyting as everytime I tried using make offer with dan i have a lot of unpaid domains

 

[LaszloSchenk]

I dont know how you prefilter anyting as everytime I tried using make offer with dan i have a lot of unpaid domains

Hi Davidc1,

That is not what I was referring to. I stated that all who contact our support desk get pre-filtered by our account managers and any viable ones relayed to our sellers directly.

Regards,

 

[Ostrados]

@Dan

When someone makes an offer below min offer a message is shown:
"Your offer does not meet the minimum starting offer requirement set by the seller."

Is there an option to show the min starting offer in the message?
Currently it is a guessing game for the potential buyer which I don't feel the right way.

 

[UmerK]

Not sure if this is possible ;

I want to turn off make offer for all my domains but want some exceptions, is this doable?

If not ; an easy fix would be to allow us to create folders and sub folders and then allow us to change these settings on a folder basis.

 

[davidc1]

Would be nice to see the price amount in the "payment received" email.

 

[DNGear]

@Dan

When someone makes an offer below min offer a message is shown:
"Your offer does not meet the minimum starting offer requirement set by the seller."

Is there an option to show the min starting offer in the message?
Currently it is a guessing game for the potential buyer which I don't feel the right way.

No one would listen

 

[LaszloSchenk]

Not sure if this is possible ;

I want to turn off make offer for all my domains but want some exceptions, is this doable?

If not ; an easy fix would be to allow us to create folders and sub folders and then allow us to change these settings on a folder basis.

Good morning @UmerK,

Thank you for checking in with us.

We have a way to bypass it and set some domains with a make offer only. In order to set this up, you would have to enable the make offer + buy it now option for all domains. For all domains that you want to disable the make offer option for you should make sure that both the buy it now and make offer price are identical to each other. This way the make offer option will be revoked and only the buy now button is displayed.

The most efficient way to do this would be by using the bulk importer through the "edit prices" option.

Have a great weekend ahead!

 

[ArielT]

+ 1 to showing min offers

Although probably DAN is testing and need some time to draw conclusions

 

[Dondomainer]

Question : I do not understand what is the criteria of the search results...let's put some examples.

My domain : domain names com .com, not on the first

how comdomainnames < -------------- is more relevant than domain names com .com
or what about LLL domain names. - -but this not only happens to me, there are even other very good ones with low priority ..like " domainnamespro " great domain after iodomainnames.co ... aaaDomainNames ... ensdomainname... for real!!


---- here another example.: tel / eventos (a misspelled domain with more priority than) the domain well written.

The search results are based on submission date or what?

 

[LaszloSchenk]

Question : I do not understand what is the criteria of the search results...let's put some examples.

My domain : domain names com .com, not on the first

how comdomainnames < -------------- is more relevant than domain names com .com
or what about LLL domain names. - -but this not only happens to me, there are even other very good ones with low priority ..like " domainnamespro " great domain after iodomainnames.co ... aaaDomainNames ... ensdomainname... for real!!


---- here another example.: tel / eventos (a misspelled domain with more priority than) the domain well written.

The search results are based on submission date or what?

Good morning @gipson,

Thank you for checking in with us.

The search results are based on more than just TLDs and keywords. Names that are parked with higher levels of traffic and leads rank better for example. In order to rank better, it is highly recommended to park the domains with us as well.

Have a great week.

 

[Innoverge]

We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan

@LaszloSchenk
I don't think the 1% discount for wire-transfers would appeal to anyone but, those who already intend to use bank transfer which i assume is a very small percentage of buyers,
and wires don't exactly translate to 'Easy,hassle free payments', especially to those who are used to using credit-cards.

This could more specifically affect those who opt for 'lease-to-own' option for big purchases.
Could you imagine the annoying dilemma every single month, of either having to pay 2% over the top of pre-existing mark-ups or choosing the tedious wire-transfer for a small discount, which definitely isn't a substitute for the convenience of credit-cards for recurring payments.

This could very well be a recurring nightmare for price conscious buyers..

 

[LaszloSchenk]

@LaszloSchenk
I don't think the 1% discount for wire-transfers would appeal to anyone but, those who already intend to use bank transfer which i assume is a very small percentage of buyers,
and wires don't exactly translate to 'Easy,hassle free payments', especially to those who are used to using credit-cards.

This could more specifically affect those who opt for 'lease-to-own' option for big purchases.
Could you imagine the annoying dilemma every single month, of either having to pay 2% over the top of pre-existing mark-ups or choosing the tedious wire-transfer for a small discount, which definitely isn't a substitute for the convenience of credit-cards for recurring payments.

This could very well be a recurring nightmare for price conscious buyers..

Good morning @Innoverge,

Thank you for raising this concern.

On many platforms, you pay an additional fee for the usage of credit cards. I understand that assumption made but the data shows this is not affecting the sales so far. We are one of the few who monitor the dropout rate closely and have found no difference. In addition, the majority experiencing problems with this payment method reach out to our support desk. We have found no noticeable difference in outreaches now that we grant your client a 1% discount on their purchase for using wire transfers as a payment method. Rather, this option only ensures that the purchase becomes more affordable for your buyers.

That being said, we will keep monitoring the effects of it closely.

Have a great day.

 

[kite26]

If i had to ask something from DAN is to allow the seller to accept the buyer's initial offer even if the seller made a counter offer.

 

[alop]

If i had to ask something from DAN is to allow the seller to accept the buyer's initial offer even if the seller made a counter offer.

For how long? It’s understandable to think that the buyer made an offer on a different domain after receiving a counter offer

 

[kite26]

For how long? It’s understandable to think that the buyer made an offer on a different domain after receiving a counter offer

One week would be perfect. Buyer could be warned that the seller has the right to accept his first offer if counter offer was rejected by him.

 

[Innoverge]

Good morning @Innoverge,

Thank you for raising this concern.

On many platforms, you pay an additional fee for the usage of credit cards. I understand that assumption made but the data shows this is not affecting the sales so far. We are one of the few who monitor the dropout rate closely and have found no difference. In addition, the majority experiencing problems with this payment method reach out to our support desk. We have found no noticeable difference in outreaches now that we grant your client a 1% discount on their purchase for using wire transfers as a payment method. Rather, this option only ensures that the purchase becomes more affordable for your buyers.

That being said, we will keep monitoring the effects of it closely.

Have a great day.

My thoughts are, with BIN's the buyer might just use the credit card anyways, despite the 2% surcharge and just get over it, some might even consider the 1% discount for wires an incentive and opt for it but,
with monthly installment transactions choosing wire-transfers becomes less about the 1% discount and more and more about avoiding the 2% convenience fee on credit cards every single time, if you catch my drift.
I would rather want to avoid a sense of unease creeping in for buyers making monthly payments.

I understand why you would want to compare yourself to other marketplaces here but, it wouldn't exactly be accurate with variables like 'lease-to-own' option, which i assume constitutes a significant part of your sales.

I'm sure you'll have your data and do what's necessary, when required.

 

[DomainBarracksRob]

I’m just waiting to go ham on every lander…

when BIN ETH / BTC Landers are a thing …..

So many in the tech space now paying/buying with eth or btc is unreal …

it’s convenient…once you get use to the $Gas cost fluctuation its

 

[td11]

@DAN.COM is there a possibility to reset "revenue total overall" or only show this year's revenue only? For example, show only 2021 revenues in 2021 and only show 2022 revenues in 2022 like below: