DAAZ (DAAZ.COM) REFUND PROBLEM SOLVED

[stevek999]

Hi I bought a domain on daaz.com at price of 1000$ and here what the outcome comes:

after I made the payment from my card they said they are verifying my transaction.

after 1 hour I got an email that my domain transaction has been canceled because of high risk.

now here comes the best part:
I asked for a refund if my transaction is canceled they will continue telling you that they don't have any information regarding this. wow the best scam

I would like all of you guys here to avoid daaz this was my first and last purchase and also I called 911 and reported the incident, if anyone have solution how i will get my refund please reply

THANKS

 

[stevek999]

Our live chat agent also reassured you that your money is safe, but it's possible that your chat got disconnected on your end before you received the full response.

--- this statement is completely wrong as your agents completely denied about refunds they clearly said they dont know any information about refunds

It seems there has been a misunderstanding. We never accept payments for transactions that are cancelled - this means your payment was never accepted on our end.

Our live chat agent also reassured you that your money is safe, but it's possible that your chat got disconnected on your end before you received the full response.

Additionally, live chat agents do not have access to fraud risk and compliance details, as these matters are handled by a separate team. They followed the correct code of conduct by advising you to create a support ticket for further clarification.

If you need any additional assistance, feel free to reach out.

 

[stevek999]

also you have enough time to reply on this forum instead of your own website tickets.
as you stated your reply here in the forum but before I posted this matter on forum I created the ticket in hope that will get resolution on it.

but i just checked still no response on the ticket .

i am attaching screenshot for proof

We did not accept your payment due to fraud risk concerns, and for the same reason, this transaction has been canceled.

Key Points:​

No charge has been processed from our end.
Your bank will automatically remove the charge within 2 to 3 working days.

If you experience any delays, we recommend contacting your bank directly for further clarification.

Let us know if you need any assistance.



Show attachment 269993



Our live chat agents clearly informed you on the morning of the 31st (UK time) regarding this matter. Despite that, you have chosen to create a thread aimed at spreading negativity about us.

If you have any genuine concerns, we are always happy to assist you in a professional manner

 

[DaaZ]

Our live chat agent also reassured you that your money is safe, but it's possible that your chat got disconnected on your end before you received the full response.

--- this statement is completely wrong as your agents completely denied about refunds they clearly said they dont know any information about refunds

We would like to clarify that DaaZ has been conducting business for over 6+ years, successfully handling thousands of domain transactions with a proven track record of reliability and trust.

Despite this, you have chosen to create a public thread to malign our brand, even though you have not waited for a response for 24 hours.

For your reference, please see the evidence below showcasing our history and commitment to secure, transparent transactions.

We remain open to addressing any legitimate concerns in a professional manner. If you have any unresolved issues, we encourage you to reach out to our support team directly

 

[DaaZ]

We politely request you to change the title of this thread, this title can effect the sales of 100s of namepros members. If you are not changing the title inspite of we sharing all the evidences openly. We need to request the moderators attention to fix this one.

 

[stevek999]

We would like to clarify that DaaZ has been conducting business for over 6+ years, successfully handling thousands of domain transactions with a proven track record of reliability and trust.

Despite this, you have chosen to create a public thread to malign our brand, even though you have not waited for a response for 24 hours.

For your reference, please see the evidence below showcasing our history and commitment to secure, transparent transactions.

We remain open to addressing any legitimate concerns in a professional manner. If you have any unresolved issues, we encourage you to reach out to our support team directly

Show attachment 269994

I never received this message what you are showing me

 

[stevek999]

We politely request you to change the title of this thread, this title can effect the sales of 100s of namepros members. If you are not changing the title inspite of we sharing all the evidences openly. We need to request the moderators attention to fix this one

 

[stevek999]

I never received this message what you are showing me

yes just checking now how I can change the title

 

[Digital Universe]

yes just checking now how I can change the title

Ask @Bravo Mod Team or @Alfa Mod Team

Message them directly at https://www.namepros.com/members/alfa-mod-team.1028340/ or at https://www.namepros.com/members/bravo-mod-team.1009064/ and start a conversation.

 

[stevek999]

Ask @Bravo Mod Team or @Alfa Mod Team

Message them directly at https://www.namepros.com/members/alfa-mod-team.1028340/ or at https://www.namepros.com/members/bravo-mod-team.1009064/ and start a conversation.

I changed the title now

 

[stevek999]

We politely request you to change the title of this thread, this title can effect the sales of 100s of namepros members. If you are not changing the title inspite of we sharing all the evidences openly. We need to request the moderators attention to fix this one.

also can I now buy the domain?

 

[Future Sensors]

Thank you for changing the thread title.

 

[Future Sensors]

also can I now buy the domain?

Maybe you can prefund the amount, if they're still willing to business with you.

 

[stevek999]

Maybe you can prefund the amount, if they're still willing to business with you.

you mean add balance to the account

 

[Future Sensors]

you mean add balance to the account

Yes, with a payment method other than you previously used. Don't know the options, it's up to @DaaZ.

 

[stevek999]

also can I now buy the domain?

@DaaZ

 

[Future Sensors]

I'd think an apology would be helpful, as well.

 

[kor]

this statement is completely wrong as your agents completely denied about refunds they clearly said they dont know any information about refunds

The person you talked to in the live chat was telling the truth when they said "we don't have any information". Because they really didn't know what's going on with the bank.

On the contrary, the situation was already clear in the confirmation SMS you received regarding the payment; since it was a high-value transaction that was made for the first time, the bank you worked with blocked the payment within the scope of fraud measures to protect you. Even though you had all this information, as if it wasn't enough to bother the support team, you came to the forum and started this thread to blame Daaz.

 

[DaaZ]

@DaaZ

Unfortunately, we must inform you that we are unable to proceed with your domain purchase, as we cannot accept payments from you. We understand this may be disappointing, and we apologize for any inconvenience caused.
Thank you for your understanding.

 

[alcy]

We have not accepted his payment in first place that's the reason for cancellation. So there is no scope of any thing to dispute here.

it's not possible to cancel something u never accepted.

it's only possible to reject right away

besides how would u call it fraud witout accepting

and also.. why did u cancel exactly if he claims valid card used elsewhere all time??

 

[Exot]

it's not possible to cancel something u never accepted.

it's only possible to reject right away

besides how would u call it fraud witout accepting

and also.. why did u cancel exactly if he claims valid card used elsewhere all time??

DaaZ cancelled the order on their services end so the user knows that the sale did not go through.

The bank is the one that blocked the actual financial transaction and the money was never received or accepted on DaaZ's end.

He should have been contacting his bank and not DaaZ support wasting their time and putting them in a bad spotlight publicly for no reason.

edit: Nonetheless, the DaaZ smackdown made reading this thread so worth it