Can't log in to Moniker account?

[fleaking]

I can't log into my Moniker account right now,
I am sure that the password and account ID are both correct,
but it always shows me "login failure" when I tried to log in....
anyone experiences the same thing?

fleaking

 

[Dave_Z]

The password reset function doesn't work for me,
I am afraid that my email address has been changed....

Who should I contact with about this issue?
Anyone knows a person from Moniker?

If you have Facebook or Twitter, search for their name "Moniker / SnapNames" and contact them there. Good luck.

 

[lincolndsp]

after a phone convo with csup all is set and good to go
yo

 

[crazydomaindeals]

Moniker has to be the worst place ever ! Cant log into any of our accounts there, been on hold well over an hour now WTF? Will be transferring nearly 1200 domains back to GD TODAY ! I suggest that everyone bail from this lousy place !

 

[fleaking]

My account is hijacked by someone else due to Moniker's system leakage, the customer service told me that the email address of my account has been changed (by the hijacker).... this makes me unable to receive the password reset link via "Forgot Password" function.... The person who takes responsibilities on hijacking issue in Moniker (their manager) is busy assisting other customers right now so I can do nothing but wait... I am so nervous about lossing domains.... anyone can help me? SOS!

 

[DN_Hunter]

After performing the password change, I was curious to see if anyone had gotten into my account.

So I went to "ACCOUNT MANAGEMENT" - then "LOGIN HISTORY" to see the historic IP addresses for logins to my account. Luckily the only IP's I saw were my own (from home and office).

Check it out if you think your account might have been hijacked...

Regards,
DN

 

[scandiman]

After performing the password change, I was curious to see if anyone had gotten into my account.

So I went to "ACCOUNT MANAGEMENT" - then "LOGIN HISTORY" to see the historic IP addresses for logins to my account. Luckily the only IP's I saw were my own (from home and office).

Check it out if you think your account might have been hijacked...

Regards,
DN

That might explain why several of my domains had auto renew turned off when I audited my list a few days ago, I'm going to check this out once I get back into my account. I call and they hang up before even answering. Total FUBAR.

 

[ipodxpert]

after a phone convo with csup all is set and good to go
yo

What number did you call? Phone number that they have listed doesn't work. I have been getting some automated message that no one is able to answer your call.

---------- Post added at 10:27 AM ---------- Previous post was at 10:26 AM ----------

I believe you have to be logged in to use their support online. You use their phone number if you cant log in.


Our support team is standing by to assist at 800-688-6311 or outside the U.S. and Canada: 954-607-1294.

Drake Harvey
Chief Operations Officer
Moniker.com

I tried calling on the above number and it doesn't work.

 

[mis_chiff]

Luckily I didn't get blocked at the Security Question

After receiving the email I went to the site and followed the instructions

After clicking "Forgot Password" I was prompted to enter my account #
which I did
Got the email - clicked the link - the Security question that they ask
is for a new one - I couldn't remember mine either till I re-read the request.
and there is no way in h$ll that it matched my account's original question.

But got logged in and everything is fine, as always :tu:

 

[ipodxpert]

Luckily I didn't get blocked at the Security Question

After receiving the email I went to the site and followed the instructions

After clicking "Forgot Password" I was prompted to enter my account #
which I did
Got the email - clicked the link - the Security question that they ask
is for a new one - I couldn't remember mine either till I re-read the request.
and there is no way in h$ll that it matched my account's original question.

But got logged in and everything is fine, as always :tu:

I got blocked at the security questions. Even after putting right answer it keeps complaining "Invalid answer".

 

[scandiman]

I got blocked at the security questions. Even after putting right answer it keeps complaining "Invalid answer".

Yea, I'm blocked there also, and the phone lines are basically dead from too many calls I presume.

 

[D0MA1N]

I got blocked at the security questions. Even after putting right answer it keeps complaining "Invalid answer".

I'm also blocked. But support sent to my email a link, which I use to reset password with secret answers.
Now, problem solved.

 

[scandiman]

To submit a service ticket, please complete the below form.
https://www.moniker.com/login/open-support-ticket.jsp

I just tried this, hopefully it gets results

 

[RazorNF]

Get this, one of the questions for me is "What is your name?" and even that I'm getting invalid answer.

 

[lothos]

Moniker has denied/rejected my outgoing transfer request.

The domain is from 1999 and hasn't been renewed/updated/transferred in the last 6 months let alone the last 60 days, so I see no reason to deny a transfer request.

I'll be phoning that support number in about 2 hours here to find out wtf is going on.

 

[SlimPickins]

changed password no prob. whew.

 

[scandiman]

Get this, one of the questions for me is "What is your name?" and even that I'm getting invalid answer.

Yea, apparently I don't know my own name either lol

 

[Name Trader]

Moniker has denied/rejected my outgoing transfer request.

The domain is from 1999 and hasn't been renewed/updated/transferred in the last 6 months let alone the last 60 days, so I see no reason to deny a transfer request.

I'll be phoning that support number in about 2 hours here to find out wtf is going on.

They cancelled one of my transfers also which was initiated prior this fiasco. I was able to recover my account, but was unable to login to support. Every time I choose Moniker from login box, I'm told to login to my Moniker account, and it puts me back to Moniker, where it tells me I'm already logged in. Crazy! So how do I get support when I cannot login to support.

 

[lothos]

They cancelled one of my transfers also which was initiated prior this fiasco. I was able to recover my account, but was unable to login to support. Every time I choose Moniker from login box, I'm told to login to my Moniker account, and it puts me back to Moniker, where it tells me I'm already logged in. Crazy! So how do I get support when I cannot login to support.

Call 800-688-6311

I spent 12 minutes on hold, but things are taken care of now. Moniker support said the rejection was related to an issue they had this morning. The transfer should go smoothly now, I'm hoping.

 

[Name Trader]

Get this, one of the questions for me is "What is your name?" and even that I'm getting invalid answer.

I got that also. So I had a couple of guesses at the first question, which I'm pretty sure I had never set. I got it right on the second guess, although it made no sense in relation to the question.

---------- Post added at 07:45 AM ---------- Previous post was at 07:44 AM ----------

Call 800-688-6311

I spent 12 minutes on hold, but things are taken care of now. Moniker support said the rejection was related to an issue they had this morning. The transfer should go smoothly now, I'm hoping.

Do you have a local number. I don't think I can call 1-800 numbers from Asia.

 

[scandiman]

Got a call back from Moniker and we successfully reset all the passwords to my accounts. Guy was really courteous and helpful. He said it's been a busy day lol. No doubt.