Jessica Kung
Established Member
- Impact
- 15
Dear netizens
Sorry to trouble you but we really need some help from you. Our two domains brel.com and bnn.com was hijacked - stolen on 17 Jan 2021. We only found out on 18 Jan 2021 as our mails, web and application servers are down.
A brief history here
1. Our two domains brel.com and bnn.com were hijacked by GoDaddy on 17 Jan 2021.
2. Both domains were registered in 1995 with Network Solutions. We transferred to namesecure.com in 2015 and paid them for 9 years. namesecure.com claimed that the domain authorised user made the transfer on 17 Jan 2021 to GoDaddy. We told namesecure.com that we didn't authorise this. namesecure.com said that they cannot restore the domains for us.
3. GoDaddy chat claimed that namesecure.com is their affiliate and ignored our requests to return the domains.
4. We had submitted a complaint form to ICANN, received an email with case id but is not sure on how to proceed with them.
Finally, after our persistence on forum (29 Jan 2021) GoDaddy provided the steps for us to restore our domains.
1. namesecure.com to create a case to file a transfer dispute.
2. namesecure.com support team to review unauthorized access to your account and request to file that transfer dispute action.
3. Once namesecure.com finds the transfer was in error, or unauthorized, namesecure.com to contact GoDaddy for the return of these two domains.
(30 Jan 2021) namesecure.com finally answered "We are still working on resolving your issue and will provide you an update as soon as possible."
We have not heard from namesecure.com since then.
(30 Jan 2021) someone posted at the forum that our two domains are sale at domainholdings.com. How can we prevent this?
We posted on tweeter, GoDaddy community forum, web hosting forum for help and some kind souls had replied us to get us so far. We are really very grateful to them.
We will be very very appreciative and grateful for any help...
Many thanks and stay safe,
Jessica
Sorry to trouble you but we really need some help from you. Our two domains brel.com and bnn.com was hijacked - stolen on 17 Jan 2021. We only found out on 18 Jan 2021 as our mails, web and application servers are down.
A brief history here
1. Our two domains brel.com and bnn.com were hijacked by GoDaddy on 17 Jan 2021.
2. Both domains were registered in 1995 with Network Solutions. We transferred to namesecure.com in 2015 and paid them for 9 years. namesecure.com claimed that the domain authorised user made the transfer on 17 Jan 2021 to GoDaddy. We told namesecure.com that we didn't authorise this. namesecure.com said that they cannot restore the domains for us.
3. GoDaddy chat claimed that namesecure.com is their affiliate and ignored our requests to return the domains.
4. We had submitted a complaint form to ICANN, received an email with case id but is not sure on how to proceed with them.
Finally, after our persistence on forum (29 Jan 2021) GoDaddy provided the steps for us to restore our domains.
1. namesecure.com to create a case to file a transfer dispute.
2. namesecure.com support team to review unauthorized access to your account and request to file that transfer dispute action.
3. Once namesecure.com finds the transfer was in error, or unauthorized, namesecure.com to contact GoDaddy for the return of these two domains.
(30 Jan 2021) namesecure.com finally answered "We are still working on resolving your issue and will provide you an update as soon as possible."
We have not heard from namesecure.com since then.
(30 Jan 2021) someone posted at the forum that our two domains are sale at domainholdings.com. How can we prevent this?
We posted on tweeter, GoDaddy community forum, web hosting forum for help and some kind souls had replied us to get us so far. We are really very grateful to them.
We will be very very appreciative and grateful for any help...
Many thanks and stay safe,
Jessica
