Attempting to Push a Domain - Odd GoDaddy Error Message

[The Rover]

I am trying to push several domains to a buyer and I've run into this message upon trying: "The recipient's contact information can't be used to register the selected domains."

The contact info (user ID and email) are indeed correct, so that is not the issue. Anyone ever run into this and/or why/what this could mean? I contacted Godaddy and they seem clueless and are asking me to open a ticket, which in my experience takes a few days for a resolution.

 

[myleene]

Are you trying to push the domain from a GoDaddy reseller or did the seller confirm he's really using a GoDaddy account? A registerBird account for example isn't compatible with a GoDaddy account and transfers can't be done between them for free.

The times it happened to me, it was because the user changed his account email and didn't submit me his former one he used to register his account.

Ask him to go to: GoDaddy -> My Account -> Visit My Account -> Update Security Settings

Then, he should give you:
- His "Customer Number"
- His "email"

 

[The Rover]

I've been in this business for over a decade and I've never run into this type of message. As I mentioned, his info (user ID and email) are both correct and current. If one of those pieces of info is not correct, the standard error message is "invalid ID" will be shown. This is not that message, so I'm curious if anyone else has ever run into this before and what it could mean.

 

[4pm]

cant it be you trying to push .US (or other restricted TLD) to non-US account?

 

[The Rover]

cant it be you trying to push .US (or other restricted TLD) to non-US account?

The user is in india, but no, all the domains I am pushing are dot com's.

 

[Jasonn]

i've had this happen before and no idea why. i just would chose the enter new info instead of use account info (or whatever it says, i can't recall off hand) and enter the buyers info myself as much as i could or tell them they will have to change the contact info.

 

[south]

Ran into this problem recently also. You buyer probably just setup a new account, and has not filled out all their account contact info. Ask them to log into their account & edit their name, address, email, phone, etc, and it should go through. Otherwise, you can use the "enter new details" instead, and make something up. Better to use the first option if possible though, or they could get caught in a random icann spot check & lose it down the road.

 

[The Rover]

Ran into this problem recently also. You buyer probably just setup a new account, and has not filled out all their account contact info. Ask them to log into their account & edit their name, address, email, phone, etc, and it should go through. Otherwise, you can use the "enter new details" instead, and make something up. Better to use the first option if possible though, or they could get caught in a random icann spot check & lose it down the road.

Good advice, I will let the user know.

 

[crazydomaindeals]

Yes that is what happened more than likely. If there is not correct Whois info the domains can not be pushed.

 

[surprise]

I am trying to push several domains to a buyer and I've run into this message upon trying: "The recipient's contact information can't be used to register the selected domains."

The contact info (user ID and email) are indeed correct, so that is not the issue. Anyone ever run into this and/or why/what this could mean? I contacted Godaddy and they seem clueless and are asking me to open a ticket, which in my experience takes a few days for a resolution.

Happened to me a week ago , just kept the contacts without changing and told the buyer to make the changes ...

 

[snowbird]

I would open a ticket as they have already mentioned. But if I had to take a guess without knowing any further information, is it possible the domain can only be registered to someone who lives in a certain country? For example .us domains can only be registered to registrants living or doing business in the United States. That is the one thing that comes to my mind when you mention this type of issue.

 

[mikeowoicho]

Just ran into this today. I guess it happens when a user recently edited his whois info.

 

[jay80]

i too ran into same problem almost a month back. detailed info was missing from new owners account. his GD account was 2 days old.

once he updated it, i was able to push.

Ran into this problem recently also. You buyer probably just setup a new account, and has not filled out all their account contact info. Ask them to log into their account & edit their name, address, email, phone, etc, and it should go through. Otherwise, you can use the "enter new details" instead, and make something up. Better to use the first option if possible though, or they could get caught in a random icann spot check & lose it down the road.

 

[campout]

I've run into this problem with the last couple domains I sold on Flippa.

Here is a message you can copy and paste verbatim:

I think the problem is that you haven't filled out all your information in your GoDaddy account.

Try this:

Log into your account & edit your name, address, email, phone, etc.

When I push the domain to you, GoDaddy needs to automatically populate your WhoIs information with that info, so you need to have it filled out before I can transfer the domain to you.

Let me know when/if you've done that.

 

[Grade8]

This issue has to do with godaddy not being able to parse "long" addresses with dashes and comas, try to make the address a simple one. Length of the address field is also an issue. Weird godaddy....

 

[Dannyboy15]

Had this happen a few times to.

Like said above , check contact info

Another method I was told was to untick the name server option on push page when attempting push!
I didn't try this though as wasn't needed!

 

[Grade8]

one other thing you can do is to not select "change information to the target account", that would work, but then the whois won't update. I have noticed that this happens often with China addresses, where for example the province of Guangdong is not in Godaddy's database, so if you have an address like that, good luck.

 

[kuntuzangpo]

I had the exact same problem, solved it by leaving the same WHOIS info and nameservers.

 

[Grade8]

Thanks yea that works, only conclusion I have is that while some Whois records are fine as. "Whois records" , thy are not necessarily fine for pushing/transfer. Their transfer code must be doing some different sanity checking prior to pushing

 

[DnFolk]

have ran into same error message while pushing domain to @asun