Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[Penta GI]

Mine took several months. It was only solved when I contacted support directly. I'm having the same issue with signing up for the ultra premium marketplace at the moment.

I actually just contacted support this morning about the API access. They said they would convey the feedback to the technical team.

Let's see how much longer it will take. :D

 

[love4ever]

Mine took several months. It was only solved when I contacted support directly. I'm having the same issue with signing up for the ultra premium marketplace at the moment.

@Atom.com you have great live support, but any requests like this, or even emails to support just seem to get ignored. Isn't it about time you brought it up to the same level of standard?

Where is the live support !? it disappeared !! I am trying find it since yesterday but nothing !!

.

 

[Bob Hawkes]

I just talked to Atom and apparently there is now no way to delete domains from your account, and the DELETE function simply works as another way (???) to delist a domain instead of hitting the DELIST button.

I know they are Atom and I am not, but are you sure they are right on this one?

I just tried it this morning on a domain name. When I use the Delete buttom (to my knowledge now only accessible in the Full Editor), then check my listings, the domain does not show at all.

When I used the Delist button, then searched my listings, it showed my name as in account but delisted, the same as previously.

BTW if you Delist a domain name the only way to subsequently Delete it is to first restore it, then Delete.

@Atom.com could you please comment definitively on whether Delete and Delist still mean different things.

Thank you,

-Bob

 

[Chris Co]

Where is the live support !? it disappeared !! I am trying find it since yesterday but nothing !!

.

It's still showing for me in the bottom-right. Have you tried clearing your cookies etc?


Another thing you can try is in your web browser console, copy and paste the following:

Intercom('show');

That should display the chat interface if it has actually loaded and is just hidden.

 

[Penta GI]

Where is the live support !? it disappeared !! I am trying find it since yesterday but nothing !!

.

I normally reach it by going to the main atom.com page and then on the top right corner there is a little headset icon and when you click it you see the "Chat" option.

Hope it helps.

 

[love4ever]

I normally reach it by going to the main atom.com page and then on the top right corner there is a little headset icon and when you click it you see the "Chat" option.

Hope it helps.

I am pressing since yesterday nothing work .

.

 

[zambarda]

I am pressing since yesterday nothing work .

Looks like the Atom website is still being updated. Support worked fine for me yesterday, and it seems to be working fine today too. I just clicked the icon in the bottom-right corner, like @Penta GI said.

 

[Penta GI]

I am pressing since yesterday nothing work .


Show attachment 313424
.

You might be seeing a cached version. Try doing Ctrl + shift + R

Or simply try opening the website on an incognito tab

 

[SpareDomains]

It looks pretty cool, but only for iPhone so far. Why do we Android people always have to wait?

You've got money join us in the dark side.
This post written on iPhone 18 Pro Max

 

[love4ever]

@Atom.com

Why showing brackets instead of domain name and amounts !!??

.

 

[Future Sensors]

Why showing brackets instead of domain name and amounts !!??

Because lack of quality control, maybe?

 

[love4ever]

Because lack of quality control, maybe?

Maybe !
Atom is out of reach for me since the chat is not working for me !
i thought the issue from laptop , i tried from iPhone also the chat support is not working !! strange !!
.

 

[D Haynes]

Am I missing something? When I search a name to register on Atom it tells me it's available but there is no way to proceed with registering it. I've never used Atom to register names before but I'd have thought it would have been straight forward. Maybe it's glitched.

 

[TonnyDomains]

Am I missing something? When I search a name to register on Atom it tells me it's available but there is no way to proceed with registering it. I've never used Atom to register names before but I'd have thought it would have been straight forward. Maybe it's glitched.

You are not alone.
Atom is sometimes confusing.

 

[D Haynes]

You are not alone.
Atom is sometimes confusing.

I registered the names elsewhere.

 

[Penta GI]

You are not alone.
Atom is sometimes confusing.

As a software engineer myself (a true one, not a vibecoder eheheh), I can tell just by looking at parts of the UI and some nasty UI / UX bugs that Atom is relying quite heavily on AI-generated development, with what seems to be fairly limited quality control before release.

AI is a great tool, and I use it myself, but for an established and authoritative marketplace like Atom, I would expect a noticeably higher standard when it comes to polish, consistency, and release QA.