Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[Dane]

"We do showcase some featured sales in the seller dashboard..."

"We also display certain sales as comparable sales in tools..."

If a seller doesn't want their sales to be shared... DON'T SHARE THEM. Period.

 

[NameGroove]

Seems to be delayed payouts today. Atom usually sends them lickety-split. Anyone else seeing a delay?

 

[Jannes]

Seems to be delayed payouts today. Atom usually sends them lickety-split. Anyone else seeing a delay?

The speed of sharing sales is their highest priority now.

My already shared sale is still showing the status where they are "automatically monitoring changes to the WhoIs information to the domain". The .si registry sent me their domain+registrant transfer confirmation emails 23 hours ago...

 

[Felix Fung]

Just received this message from a buyer. It is for a $15k wholesale deal done through Atom Pay. The buyer contacted Atom last Friday. My experience with Atom support has been great, but I'm not sure if that's the same for buyers.

Hopefully this is a rare exception.

 

[Chris Co]

@Atom.com setting the price of multiple domains and clicking on Apply also sets the Sale type to Make Offer.

I was wondering why a large number of my domains had been switched from Buy Now to Make Offer, and I'm only just now finding out the reason...

 

[Future Sensors]

.si Domains Are Now Live on Atom: Register for $10.95, Transfer for $0.

https://www.atom.com/blog/si-domains-are-now-live-on-atom-register-for-10-95-transfer-for-0/

 

[Chris Co]

.si Domains Are Now Live on Atom: Register for $10.95, Transfer for $0.

https://www.atom.com/blog/si-domains-are-now-live-on-atom-register-for-10-95-transfer-for-0/

Doesn't come with a 1-year extension when you transfer, but still pretty handy if don't like your current registrar (i.e. you couldn't get Dynadot, Porkbun or Spaceship to work for you and had to go for a less than ideal one)

 

[URL Stream]

Thanks for sharing the feedback regarding AtomPay sales.

For context, we don't report any sales to NameBio without the seller's opt-in.

We do showcase some featured sales in the seller dashboard, which is private. These are there for seller education, to show what types of domains are selling, and sellers are required not to share them publicly. We're looking into this, and if we see these sales still being shared outside our platform, we may stop showing them in the dashboard altogether.

We also display certain sales as comparable sales in tools such as Domain Appraisals, or on domain landers to support the asking price. We've made some updates there, and AtomPay transactions no longer appear in those comp sections.

Pardon my frankness @Atom.com, but that comes across as very pompous.

Now is the time for damage control, not to make things worse.

I do hope that the mediation and repair goes well for both sides.

For reference: https://www.namepros.com/threads/unstoppable-domains-official-thread.1340376/page-8#post-9405683

 

[Future Sensors]

No way I'm letting @Atom.com handle my MX setup for the WLM domain. Atom has too many problems to rely on it. Atom simply throws WLM users under the bus here, and it is once again a matter of reacting instead of carefully anticipating. Very disappointing.

Update: I've decided to stop using the external email account associated with my Atom WLM domain, and I'm now pointing the WLM domain's nameservers to ns1.atom.com and ns2.atom.com.

 

[NameGroove]

.si Domains Are Now Live on Atom: Register for $10.95, Transfer for $0.

https://www.atom.com/blog/si-domains-are-now-live-on-atom-register-for-10-95-transfer-for-0/

fyi Edge pricing for .si is as follows

Everyone
$10.95 launch price (limited time offer)
$11.98 registration (after promo offer ends)
$11.98 renewals

Edge members
$10.95 launch price (limited time offer)
$11.55 registration (after promo offer ends)
$11.88 for renewals

 

[NameGroove]

Atom notified me they have a 2-3 business day backlog for paypal payouts.

Whenever someone owes me money and I hear that I get quite concerned.