Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[NameGroove]

@Atom.com when your Ai makes a mistake creating a logo, we should be able to report it and recreate it without using another credit (which costs us money).

Note how the Ai lopped off the second word and extension

We used to be able to report this - and recreate the logo for free. That functionality is gone and needs to be brought back (note the "report" feature does exist, but only after we spend the first credit trying to fix the first attempt). It needs to exist even on the first attempt, at least where an egregious error like this occurs

 

[NameGroove]

Here for those looking for it:
https://www.atom.com/marketplace/settings/merchandising
Show attachment 312147

@Atom.com I do not see "comparable sales" on the lander for Premium .ai, .app, .now, etc. Are the comparable sales only shown for .com?
Or is something else occurring? Perhaps I need to wait 4-6 hrs after toggling on?

 

[King]

@Atom.com when your Ai makes a mistake creating a logo, we should be able to report it and recreate it without using another credit (which costs us money).

Note how the Ai lopped off the second word and extension

Show attachment 312220

We used to be able to report this - and recreate the logo for free. That functionality is gone and needs to be brought back (note the "report" feature does exist, but only after we spend the first credit trying to fix the first attempt). It needs to exist even on the first attempt, at least where an egregious error like this occurs

Show attachment 312222

They used to do this.

I suppose now they assume all generated logos are perfect.

 

[Future Sensors]

I suppose now they assume all generated logos are perfect.

And even for AI-generated logos that were successfully created in the past, Atom has since broken lots of those images, despite the fact that they were paid for at the time.

 

[Future Sensors]

All these repeated lapses are why I'm unwilling to entrust my MX records to Atom. Failures can occur without adequate planning or notification, and the lack of quality control means such issues may go undetected even internally.

 

[NameGroove]

Atom used to allow 15% max discounts with $2,199 lowest price

Now they allow $1,999 listings with up to 50% discounts

Not sure this reflects a "premium" marketplace

What's next a bargain bin area?

 

[King]

Atom used to allow 15% max discounts with $2,199 lowest price

Now they allow $1,999 listings with up to 50% discounts

Show attachment 312268

Not sure this reflects a "premium" marketplace

What's next a bargain bin area?

The 50% off is not for Atom premiums, that is still at 15%.