Another bad hosting experience

[thepurplecow]

Hi,
I have a bad hosting experience to report, my 2nd since late last year sometime

I had a reseller account with a company called 'Avagoo' (www.Avagoo.com) and for a few months everything was perfect. Then (I think the beginning of this month) the hosting went down. I left it for a few days thinking it would be resolved soon, but when a week had passed with no developments I had to contact them. Since the first contact I've been in touch a number of other times, here's how the emails went (sort of):
ME: Hi, the hosting has been down for a while now and I was just wondering when it will be back up?
THEM: Hi, We are working hard to get server up and running.
Will be available asap, please bare with us.
Sorry for the inconvenience.
ME (3 days later): Hi,
I don't want to sound impatient but any idea of how long it will be before the servers are up again? Its been three days since the last email.
THEM: sorry we are working hard to get it sorted
ME (another week later): My sites are still not working? I need to have them working again ASAP.
Do you have backups of the sites? If so, could you send them to me? If not, how long will it be until the server is working again? Can you explain any of the problems you are currently having???
THEM: hi
we are currently moving to a new server to correct all these problems we are getting
ME (another 4 days later): Me again. How long is this going to take?? I feel it is starting to get out of hand now. I cannot afford this downtime, as my website was one of my income sources and it has dried up now. I am losing business. Please can you explain the problems and how long they will take to fix? Can you provide me with backups of my sites so I can put them on another hosting account? Finally, can I have some kind of compensation payment for the money I have lost this month??
Sorry to sound arrogant etc. but I really cannot be having this
THEM: what is your domain name?
ME: [Required information give]
ME (5 days later, no response from them): Hello,
Another 5 days have passed since the last email and still no developments?!?! I really do need my sites back up ASAP. And can I have some sort of compensation, even if its just a refund for this months' hosting? Surely that is only fair due to the long period of time the hosting has been down?

The last email shown above was sent yesterday, and I haven't had a response yet. I am starting to get seriously annoyed with this. Its the second time my site biospherical.net has been down for a prolonged period of time since its launch mid-December. The first time I lost it completely and had to rebuild the site from scratch. Until the hosting went down it was doing quite well.

To add insult to injury, as well as having no income from the site I can't sell it as I intend to. The site was doing well before the downtime but now I no longer have the time to maintain the site and deal with customers etc. (exams). I was hoping to sell this site now and then in the summer start a new project or two.

 

[ihosty]

wow man sorry to hear about that...

 

[moinuddin102]

this kind service really disgusting & waste of valuable time.

 

[antic]

... and wasting of money as well.

 

[bl4ckwolf]

Sorry to hear that, you should had a better experience with another company.. this kind of downtime is just no way acceptable. it could be ok for few hours in case of hardware failure since almost every datacenter as an SLA of few hours. weeks of waiting is just pathetic for paid hosting.

 

[CrazyTech]

I'm sorry to hear about this Ben. Believe it or not, there are good hosting companies out there. That's truly poor service on their part and I hate to see that you've become a victim here.

I suppose in the grand scheme of things, perhaps you weren't meant to sell the site afterall.

My advice is to keep a backup if something like this happens again so you are able to at least move to another host and not suffer so much downtime. Have they even said anything about a refund for this month's payment?

 

[ihosty]

As crazy said about backups....ALWAYS keep your own backups never trust the host to provide these for you esp. if your site is worth something to you.

 

[thepurplecow]

Yes I should keep backups they are so easy to create and I suppose after the first time this happened to me I should have been more wary. But no-one expects it to happen twice and I suppose I was just lazy. Silly me!
I sent another email yesterday but have still not had any response.

 

[CrazyTech]

Backups are a major issue in the industry. The problem is what software there is that is available is not always the best. Oftentimes backups are corrupt if they are even done.

There's nothing more sure then downloading a backup yourself. I know websites are dynamic now adays much more than they ever had been, but even a slightly outdated backup is worth much more then no backup at all.

 

[manadospace]

i understand what happen, and its happen to me 3 years a go, no matter what they said IF they said at their own website 99.99% guaranteed or what ever so whats the mean, only the words?

if offer service we have to ready ALL system and service for 100%! no doubt. if not ready or only to try new experience well dont start!

i really hate to see hosting service with a lot promise BUT ZERO or ata last ZERO.

TALK ONLY no action;0

grreting
josh fs
cheap egold hosting

 

[saulyx]

sad story for that kind stuf i would get them in huge troubles, host down for about 1month? god...

 

[ennui]

I'd say that downtime is outrageous, hope you'll be able to get backup from them not to lose so many hours of work and money.
Was there any guarantee? Are you inclined to sue them?
When you get over it, think about another hosting option.
p.s. www.biospherical.net is the domain you've been talking about?

 

[Aesthetic]

Did you contact avagoo.com administration? Wasn't the company taken over by someone? It really looks as if they were unable to cope with server administration. The best thing to do get your backup even if not the latest version and move your servers. I personally recommend you my host ahosting,biz, it offers dedicated servers both managed and unmanaged.