Negative Experience with Dot5Hosting ( Dot5 Hosting )

[IAmAllanShore]

A year ago or so I needed hosting for one site for a domain I was selling (Hosting had to go with the domain, as it was a developed/semi-developed sale), so I found a cheap option that I thought still met the minimum specs.

However, after signing up, I did not receive a username or password for 4 weeks, despite numerous emails and phone call attempts. I therefore cancelled my account and moved on elsewhere. After doing so, I finally received an "apology" with my account info, but when I logged in, it wasn't nearly what was promised, and at that point, was not willing to expend any more time trying to fix the issue.

Today, I received an email from them letting me know that they had automatically renewed my hosting, and that before I had only cancelled my domain. Right. I forwarded them my original email which was crystal-clear ("I am thereby cancelling my hosting account with you 'dot5hosting' and ask that my associated domain ________.com not be renewed."), but got this lovely reply back (All grammatical errors and nonsense are his, it's a copy/paste).

::
Thank you for contacting Dot5Hosting technical support.
We have checked th account details for the domain lifelawhost.com. As per the billing records web hosting and domain registration has been was going to expire on 26 May 2006. Charges for the renewal of the web hosting account and domain registration for one year is $___. As per company policies we auto renew our clients web hosting account auto and under this policy have charged your account and renewed for one year. To renew your domain registration we need the confirmation from our client's end so we will appreciate if you confirm us so that we can get your domain registration to renewed.
::

Hah! I love it!

In any event, anyone know who their "parent" host co. would be? I'm just going to dispute any charges, of course, but I would love to right a nasty little letter to someone who speaks English and/or cares

-Allan :gl:

 

[PolurNET]

Their parent host co is the infamous ipowerweb...

you might end up having to cancel your CC to get them off your back

 

[youngspider]

can u give more info about it ... please

 

[IAmAllanShore]

More info about "it"?
I'm confused.
-Allan

 

[JYM]

Why don't you just deny the claim with your CreditCard company and let them dispute it with this company? Then you can give your CC company a copy of your email, stating that you specifically requested to cancel your hosting and domain renewal.

Man I hate these kind of people.

 

[Edisonic]

Dot5 problems

I have been attempting to contact someone in authority at Dot5 for some time. They have published my telephone number as a contact number for billing complaints, and so it has appeared on the credit card statements of thousands of their dissatisfied customers, who call me at all hours of the day and night. I am not even in the Web development business. I sell antique Talking Machines and Wireless Telephone apparatus dating to the early decades of the last century, and so am not in any position th help these poor souls. The company does not appear to have a real existence, as they have made no filings of ownership and management with the SEC, nor with any of the Attourney Generals of the various states. Who are they? And how can I contact them?

 

[Joey]

Was just reading a similar thread about a negative experience with Dot5 on WebHostingTalk. Sorry to here about the misfortunate experience.

Edit: Woops, sorry about that, didn't realize how old this thread was.

 

[PolurNET]

I have been attempting to contact someone in authority at Dot5 for some time. They have published my telephone number as a contact number for billing complaints, and so it has appeared on the credit card statements of thousands of their dissatisfied customers, who call me at all hours of the day and night. I am not even in the Web development business. I sell antique Talking Machines and Wireless Telephone apparatus dating to the early decades of the last century, and so am not in any position th help these poor souls. The company does not appear to have a real existence, as they have made no filings of ownership and management with the SEC, nor with any of the Attourney Generals of the various states. Who are they? And how can I contact them?

:o :td: Try calling their 1800 number listed at ipowerweb.com

 

[IAmAllanShore]

Edisonic,
I'm afraid they're a shell company of another less than stellar hosting company.
In fact, if your number is there billing contact #, then I think I talked to you when this issue first popped up

 

[AGS]

Always worth doing this Allan.

Save you problems in the long run mate.

http://www.namepros.com/1329956-post4.html