$4.00 .COM registration and transfer at IONOS (Promo expired)

[aelko]

 

[CraigD]

I would like to know to, but I doubt they have a rep on here. Their customer service and user-friendliness are pretty atrocious.

All good. I've just heard back from them via email.

Some of my newly transferred domains were deactivated for some strange reason, and their online chat feature sent me on circle-jerk today.

I was very impressed early on with their customer service / chat service helping me out, so I'll just put this down to Murphy's Law, and move forward.

Thanks.

 

[falez]

All good. I've just heard back from them via email.

Some of my newly transferred domains were deactivated for some strange reason, and their online chat feature sent me on circle-jerk today.

I was very impressed early on with their customer service / chat service helping me out, so I'll just put this down to Murphy's Law, and move forward.

Thanks.

You should read some of the reviews online like tld-list. However, I believe they switched management a year or two ago. If I was not forced to call long distance to talk to support, I probably would have entertained using them.

 

[CraigD]

Oh wait.

I probably shouldn't have used that term to describe clicking on links and going around in circles and not actually getting the service you are looking for. My bad.

 

[falez]

Oh wait.

I probably shouldn't have used that term to describe clicking on links and going around in circles and not actually getting the service you are looking for. My bad.

that specifically is what reminded me of the reviews on tld-list xD

 

[CraigD]

that specifically is what reminded me of the reviews on tld-list xD

Yeah, I was using old-school webmaster phraseology, but just realised what it actually means. Awkward.

 

[falez]

Yeah, I was using old-school webmaster phraseology, but just realised what it actually means. Awkward.

pre sure that terminology existed pre-PC times

 

[zeeshan zahoor]

ionos is a very pathetic company ... last month in march i asked them can I use my payment method to my friend's or client's account on live chat they told me yes I can use it... i use my payment method in my 4 client's accounts and after few days they lock my and those 4 accounts my all sites gone down and also my client's websites down too so i contact them by live chat and after that with call but they did not respond me why they lock me and my clients account even one day before 2 weeks now i call to a security person and he told me i need to send them an email with all accounts detail I send and call them again but before 1 week now they delete my and my client's account and now i am unable to contact with them..

i am very upset and sad i lost my hosting and also almost 6 plus domains in my account and also client's accounts also have one hosting and 1 domain in each account.... if any official person of ionos here watching my post please help me

 

[Jurgen Wolf]

Who is the Ionos and 1&1 contact here at NP?

I want to speak with them rather urgently!

As was already said, endusers and webhosting - their primary target from the beginning.
They don't focus on domainers, including NP.

 

[varyemez]

I m working with them nearly 4-5 years. I have no problem with ionos. You have to be inside the ionos rules. You can only have 1 account and valid credit card.

 

[Jurgen Wolf]

Also recheck your domains against SURBL and Spamhaus blacklists.
And don't forget to validate your email address.
2 another reasons why your domains were suspended.

 

[CraigD]

Also recheck your domains against SURBL and Spamhaus blacklists.
And don't forget to validate your email address.
2 another reasons why your domains were suspended.

Thanks, yes the issue appears to be with validating email address for org domains.
'
I don''t appear to have received requests.

They are looking into it.

 

[TheDnSeller]

Has anyone here transferred a domain out of Ionos within 60 days of transferring into Ionos ?

I need to transfer out a domain from Ionos which they say is under 60 days lock period as it was transferred into Ionos in March.

Also, are you able to you push the domain to another acccount within 60 days ? From what i have gathered you can't do that either until 60 days are over?


Thanks in advance for any replies.

 

[Jurgen Wolf]

Ask them to disable this lock.
Then gaining account can initiate the internal transfer using AUTH code (the same procedure).

Transfer-out to another registrar should work also, Verisign doesn't lock their TLDs.

 

[TheDnSeller]

Ask them to disable this lock.
Then gaining account can initiate the internal transfer using AUTH code (the same procedure).

Transfer-out to another registrar should work also, Verisign doesn't lock their TLDs.

I did tell them to disable the lock . Here is 2 different customer reps repeating the same thing . ( this is not a newly registered domain which they keep on claiming. )



Dear Customer,

Thank you for contacting us.

We understand that you wish to transfer the domain on another registrar. However, we are unable to remove the 60-days lock on your domain. This is a standard procedure for newly registered domains.



Please check the last question and answer on the ICANN link provided below.



https://www.icann.org/resources/pages/about-icann-faqs-2019-02-25-en

If you still need further assistance, please do not hesitate to contact us by phone at 1-484-254-5555 (US), 1-844-296-2059 (Canada), +1 (816) 621-4796 (International) or simply reply to this email.




Dear Customer,




Thank you for contacting us.



The domain was registered in March.



This means you will need to wait 60 days before you can move the domain again to another provider.



This is ICANN policy and not ours.

https://www.icann.org/resources/pages/ownership-2013-05-03-en



Once it's more than 60 days old already, you can transfer it out again.

 

[Jurgen Wolf]

Clearly say that this domain was automatically locked by their system after your transfer to 1and1.
And as displayed in the panel - you may contact their team to disable this lock (to opt-out in other words).

 

[Jurgen Wolf]

I don't use their regular support, it is mostly for webhosting quests.
You can activate your personal manager in 1and1 panel.
Or contact their Solutions department: solutions AT ionos.com

 

[TheDnSeller]

Clearly say that this domain was automatically locked by their system after your transfer to 1and1.
And as displayed in panel - you may contact their team to disable this lock (to opt-out in other words).

I said the same thing in my reply to them but it seems they are not reading the emails properly.

I will try once again. Thanks

 

[Jurgen Wolf]

Say that you want to move it to another 1and1 customer.
I had such case, and was understood by Solutions team from my 1st email (lock was disabled).

 

[Jurgen Wolf]

We never opted into 60 day lock when transferring into IONOS

It is ICANN recommended policy.
Opt-in by default.

 

[TheDnSeller]

Say that you want to move it to another 1and1 customer.
I had such case, and was understood by Solutions team from my 1st email (lock was disabled).

It is ICANN recommended policy.
Opt-in by default.

Thanks Jurgen , I managed to get it unlocked via chat. It seems that chat is not always online . I did not have to explain too much, they just did it after verifying a few thigs.

Thanks again, you were very helpful!