Tepnu
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" Don't go for it because it is cheap , choose the standard one " - this is lesson I learnt from them
Thank you, and I checked it is not listed on their auction siteIf your domains are expired at or around day 30 to day 39, you might want to see if they're in sav expired auction:::
https://www.sav.com/domains/auctions
Good luck getting this resolved. Tagging a Sav rep for you. @Nick R .. he'll probably request you to operate through sav support channels, to DM him directly with details, and/or may direct you to Savs official nP thread::
https://www.namepros.com/threads/sav-official-thread.1202323/
If your domains are expired at or around day 30 to day 39
I consider any domain expired 30 days a lost cause, no matter what registrar. Even two weeks for that matter.
@Chris Hydrick
What I meant here is, for my own sanity, I would never let domains I care about lapse to this point in time.
Wow!I had similar and other issues with SAV registrar but all of them were resolved in a timelly maner through their Ticket support system, I never opened such topic on any forum to complain like you.
Whenever I see such topics here about Porkbun UI, SAV issues and other registrars, it most of times smells of Dynahole lickers, why, because those who vote every year for that awful registrar are making thousands through affiliation program, no wonder to see so many lickers.
And when SAV looks better than Top Registrar of The Year in many ways, they begin to create topics here to protect their affiliate incomes, maybe most are sheeple but not me!
I m closelly watching also about Epik topics and I can see what is behind it but I will abstain ofcourse, keep your show going on NamePros, wonder how much Godaddy pay you for that.
I had similar and other issues with SAV registrar but all of them were resolved in a timelly maner through their Ticket support system, I never opened such topic on any forum to complain like you.
Whenever I see such topics here about Porkbun UI, SAV issues and other registrars, it most of times smells of Dynahole lickers, why, because those who vote every year for that awful registrar are making thousands through affiliation program, no wonder to see so many lickers.
And when SAV looks better than Top Registrar of The Year in many ways, they begin to create topics here to protect their affiliate incomes, maybe most are sheeple but not me!
I m closelly watching also about Epik topics and I can see what is behind it but I will abstain ofcourse, keep your show going on NamePros, wonder how much Godaddy pay you for that.
this is nothing new for SAV, it's a recurring bug and they seem incapable of fixing it.
i also don't understand why you didn't open a ticket instead of sending e-mails three times and getting the same automatic reply..
by the way, there is another big bug like this; domains that are expired and should have already been dropped are still on my panel even after months.
they have only one job to do and they can't do it.
When you read my entire post , you can understand I sent mail only after raising three tickets from their siteHello All. Without knowing the OP's email address and/or domain name, its hard to tell exactly. I have DMd the OP to get these. My hunch is that the domains were transferred in, auto-renewal was disabled, the renewal notices went to spam then the domain left the account 30 days after expiration per Sav's terms.
As a reminder, and as the email reply said, users must be logged into their Sav account to submit a ticket. This is for us to be able to verify their identity as email can be so easily spoofed.
Till now I transferred over 14 domains to SAV , in the same way , and one thing I would like to ask , how can Auth code be wrong as I just copy and pasted it , and in this case if really auth code is wrong , how come SAV didn't inform the same at very instance , so you deducted money even though the Auth code is wrong ? Right?!After getting the details from the OP, we have an update. It looks like the OP went to transfer 2 domains to Sav, but provided the wrong Auth code. We were not able to start the transfers from Namecheap to Sav and gave the OP instructions on what to do to restart the transfer.
It seems like the OP let the domain names expire at Namecheap and tried to transfer them to Sav with only a few hours remaining before Namecheap removed the domains from the OPs account.
The ticket submitted via the web portal was answered within 1 day. The OP never replied to the ticket after we gave those instructions and instead started this thread, and left a review on Sav on Trustpilot.
The domains in question were never transferred to Sav and still remain at Namecheap:
Domain name: D****e.space
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
Domain name: m*******r.org
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
We are happy to issue a refund for any transfer that does not go through - just reach out to our support team.
If I got this info on my transfer page that saying the transfer is failed , I'm more than happy to try again or just renew at current register , there is no trace at all and any info , and I just sent you the my mail snip , from 9th to 14th Dec , please check whether there is any reply from SAV , how come message didn't hit my inbox if u already sent, but I tested it , it working properly , anyhow I would kindly ask to refund my amount back , thanksI just DM'd you screenshots of all the replies from our support team, to multiple tickets, with the timestamps.
Here is a screenshot of the Transfers page within your Sav account as well:
Show attachment 228720
With Sav, we charge you first for the transfer and then start it. Usually, when it fails, most people get a new auth code or unlock the domain, try again and it goes through which is why we do not automatically refund failed transfers. If you would like a refund, just reach out to support, we are happy to issue one.
anyhow I would kindly ask to refund my amount back
If I had a solution , I didn't even Started this threadthey were already offering refund in the first place but you're just here to fight instead of finding a solution aren't you?!