NameSilo

Atom / Atom.com - Marketplace (formerly Squadhelp)

Namecheap AuctionsNamecheap Auctions
SpaceshipSpaceship
Spacemail by SpaceshipSpacemail by Spaceship
Watch
Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS
  • No Listing fee
  • No Logo design fee
  • Ability to submit your names to end users holding naming contests
  • Ability to chat directly or send a message directly to end users.
  • Stats of your marketplace domains are shown in the marketplace dashboard.
  • Their customer service and support has been great, 24hr a day chat.
  • Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
  • End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
  • When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
  • Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
  • One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
  • Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
  • I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.
CONS
  • Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
  • Their logos are not top quality, in fact I requested to have some of my logos remade.
  • I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
  • After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.
 
Last edited:
73
•••
The views expressed on this page by users and staff are their own, not those of NamePros.
GoDaddyGoDaddy
You are a partner, not a customer.

That should resolve most of the posts here.

Your welcome.
It really amazes me how little QC they seem to do, for a customer-facing ('partner') platform (and a lot of customers partners at that)... At least they watch the forum and fix most of what is reported, though QC should not be left to the customer partner (whom they collect a hefty commission from).
 
6
•••
@Atom.com your receipts are impossible to reconcile.

I do often (perhaps always) get email #4 which shows a payment amount and order number - but these order numbers do not match the one on email #2. It's really a mess. An accountant cannot reconcile payments for inventory when provided these receipts. Please have your order #'s & names match and show on ALL emails.

I find that whatever are in those e-mails I still need to go to the "Billing History" and download the "Domain Registration Invoice" (the button says "Confirmation"). That's what I use for my record-keeping.

It'd be great if that document was attached to any of the numerous e-mails sent.

And as you say, reconciliation is tricky. The confirmation documents have to reference to the payment. Nor does the payment have any reference to the registration invoice.

I'd really like to automate my bookkeeping, but I don't think that's possible right now. (To add to the burden, I need to handle exchange-rates as well as my books are not in USD.)
 
5
•••
When I transfer names to your registrar I receive:

1- Payment Received (no order number or name/tld listed) - solely the amount
2- Your Atom.com receipt [#XXXX-XXXX]
3- Transfer started - next steps for XXXX.XXX in Order #XXXXXXX
4- Your transfer order is complete (Order #XXXXXXX)
Good point. An order confirmation which includes all domains to be transferred is missing, too.
 
4
•••
How long does it take for Atom to change price on a lander ? I revised some prices yesterday but they've not changed on the landers, they have on the website listing !?

Sedo it's near enough instant.
 
1
•••
I revised some prices yesterday but they've not changed on the landers, they have on the website listing !?

Have you tried the 'Clear Cache' option in domain details menu under 'Listing Actions'?
 
4
•••
Have you tried the 'Clear Cache' option in domain details menu under 'Listing Actions'?
No, thanks, i'll give it a go !
 
0
•••
3
•••
Hey guys, I think the new AI-generated logos look really bad, actually worse than they did before the recent changes. How are you handling this for premium domains?
 
0
•••
@Atom.com

I have added all my domains in lowercase but the new landing page is not respecting it. It makes the first letter in uppercase.
 
4
•••
4
•••
I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.
:xf.grin:
 
7
•••
1
•••
I have two accounts in Atom. But older account has service desk icon listed below, but the newer account don't have the icon. I tried both accounts in FireFox, Chrome and Edge, but the result was the same.

Is there any way to get the smile icon for me to check something with customer service teams in Atom?

And both are from new view rather than classic view.


1789555589926.png




1789555866221.png
 
Last edited:
1
•••
@Atom.com When trying to transfer my .app domains over using your new launch promo codes...


1789594358151.png



When trying to apply them at checkout I get the following:

1789594540918.png



Also, that domain in question is a $50 registry premium and yet it incorrectly displays it as $14.43 (the total due still shows the correct amount however)
 
2
•••
@Atom.com When trying to transfer my .app domains over using your new launch promo codes...


Show attachment 312780


When trying to apply them at checkout I get the following:

Show attachment 312781


Also, that domain in question is a $50 registry premium and yet it incorrectly displays it as $14.43 (the total due still shows the correct amount however)

Fixed & the domains successfully transferred over, thanks.
 
2
•••
UPDATE 2: Fully working for me now including secure connection.

UPDATE It has now verified at Atom with the nameservers, so just takes awhile I guess. The https still not yet working, but think it will in time.


Does anyone know typically how long the delay after changiing to the new Atom Nameserver method for Atom White Label Marketplace?

I changed my NS at Dynadot some hours ago, and every whois I can find are showing they are correctly propagated with ns pointed to Atom. but Atom white label setup page still still says configuration is not verified, and my White Label can't be found at its normal domain name.

Thanks for any help.

Bob

PS My site does work at https://www.atom.com/sm/rename.one still but not at https://rename.one where it used to. Might it be that the https security (that was on Dynadot since used A pointers) takes a while to be set up at Atom?
 
Last edited:
4
•••
UPDATE 2: Fully working for me now including secure connection.

UPDATE It has now verified at Atom with the nameservers, so just takes awhile I guess. The https still not yet working, but think it will in time.


Does anyone know typically how long the delay after changiing to the new Atom Nameserver method for Atom White Label Marketplace?

I changed my NS at Dynadot some hours ago, and every whois I can find are showing they are correctly propagated with ns pointed to Atom. but Atom white label setup page still still says configuration is not verified, and my White Label can't be found at its normal domain name.

Thanks for any help.

Bob

PS My site does work at https://www.atom.com/sm/rename.one still but not at https://rename.one where it used to. Might it be that the https security (that was on Dynadot since used A pointers) takes a while to be set up at Atom?
I have changed back and forth, but I have not found the good solution.
Thank for asking about this. Maybe a good answer will come.
 
0
•••

A $1.4M domain sold yesterday on a payment plan, with a substantial down payment. It's the fourth name this founder has bought from us.

Two thoughts.

Payment plans widen the market for great names. There have never been more startups, and never more competition for attention. A

 
5
•••
5
•••
UPDATE 2: Fully working for me now including secure connection.

UPDATE It has now verified at Atom with the nameservers, so just takes awhile I guess. The https still not yet working, but think it will in time.


Does anyone know typically how long the delay after changiing to the new Atom Nameserver method for Atom White Label Marketplace?

I changed my NS at Dynadot some hours ago, and every whois I can find are showing they are correctly propagated with ns pointed to Atom. but Atom white label setup page still still says configuration is not verified, and my White Label can't be found at its normal domain name.

Thanks for any help.

Bob

PS My site does work at https://www.atom.com/sm/rename.one still but not at https://rename.one where it used to. Might it be that the https security (that was on Dynadot since used A pointers) takes a while to be set up at Atom?
Also one more issue I noticed since I am also using the Atom white label Marketplace on my website too there appears to be another error. Whenever we or someone will click “View All” it leads to a crashed page showing “Sorry you landed on a page that does not exist. But you can still learn about How Atom Works”

@Bob Hawkes, could you please check this on your end as well? I’m experiencing the same issue.

@Atom.com, please look into this and fix the issue across the white-label Marketplace for everyone.

1789725643179.png


1789725374908.png
 
4
•••
Appraise.net

We're social

Escrow.com
Spaceship
Escrowly
CryptoExchange.com
Domain Recover
Catchy
  • The sidebar remains visible by scrolling at a speed relative to the page’s height.
Back