Atom / Atom.com - Marketplace (formerly Squadhelp)

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Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS
  • No Listing fee
  • No Logo design fee
  • Ability to submit your names to end users holding naming contests
  • Ability to chat directly or send a message directly to end users.
  • Stats of your marketplace domains are shown in the marketplace dashboard.
  • Their customer service and support has been great, 24hr a day chat.
  • Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
  • End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
  • When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
  • Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
  • One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
  • Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
  • I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.
CONS
  • Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
  • Their logos are not top quality, in fact I requested to have some of my logos remade.
  • I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
  • After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
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You are a partner, not a customer.

That should resolve most of the posts here.

Your welcome.
It really amazes me how little QC they seem to do, for a customer-facing ('partner') platform (and a lot of customers partners at that)... At least they watch the forum and fix most of what is reported, though QC should not be left to the customer partner (whom they collect a hefty commission from).
 
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@Atom.com your receipts are impossible to reconcile.

I do often (perhaps always) get email #4 which shows a payment amount and order number - but these order numbers do not match the one on email #2. It's really a mess. An accountant cannot reconcile payments for inventory when provided these receipts. Please have your order #'s & names match and show on ALL emails.

I find that whatever are in those e-mails I still need to go to the "Billing History" and download the "Domain Registration Invoice" (the button says "Confirmation"). That's what I use for my record-keeping.

It'd be great if that document was attached to any of the numerous e-mails sent.

And as you say, reconciliation is tricky. The confirmation documents have to reference to the payment. Nor does the payment have any reference to the registration invoice.

I'd really like to automate my bookkeeping, but I don't think that's possible right now. (To add to the burden, I need to handle exchange-rates as well as my books are not in USD.)
 
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When I transfer names to your registrar I receive:

1- Payment Received (no order number or name/tld listed) - solely the amount
2- Your Atom.com receipt [#XXXX-XXXX]
3- Transfer started - next steps for XXXX.XXX in Order #XXXXXXX
4- Your transfer order is complete (Order #XXXXXXX)
Good point. An order confirmation which includes all domains to be transferred is missing, too.
 
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How long does it take for Atom to change price on a lander ? I revised some prices yesterday but they've not changed on the landers, they have on the website listing !?

Sedo it's near enough instant.
 
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I revised some prices yesterday but they've not changed on the landers, they have on the website listing !?

Have you tried the 'Clear Cache' option in domain details menu under 'Listing Actions'?
 
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Have you tried the 'Clear Cache' option in domain details menu under 'Listing Actions'?
No, thanks, i'll give it a go !
 
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Hey guys, I think the new AI-generated logos look really bad, actually worse than they did before the recent changes. How are you handling this for premium domains?
 
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