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Has anyone used undeveloped.com to sell domains? They claim to be able to increase a domainers sales by 54%.
True any system can develop errors, downtime, bug but what is happening here is a situation where any time a buyer tries to use AMEX, they are immediately slapped with an error page. Imagine a hundred customers tries to buy with AMEX at undeveloped in a day and all of them got slapped with that error. Thats just not good at all. Thats a settings problem and not downtime or whatever.
A proper page indicating they dont accept AMEX but you may proceed with the following payment method" will be better instead of error pages
I never sent you messages that you ignored and if you think telling you what is wrong Is tantamount to having bad intentions towards your business, so be it.
I have noticed you hate been criticized. Am sure similar issues will soon be raised and your eyes will be clearly open
If you believe all is well, no problemYou're not criticizing. You're saying that a fundamental part of our business is broken without having a clear view about out system and or the issue you keep reporting.
What I would love is that everytime you bump into an issue, that you at least inform me so I can give it a look myself and act on it right away.
As of today, there are no known bugs or unresolved issues at checkout. Not reported by you or anyone else. So when you come here and claim that there are fundamental problems at Undeveloped, that indeed isn't welcomed with a red carpet.
If you believe all is well, no problem
When visiting Undeveloped.com, there is a "Get Inspired" section.
How do one get their domains to appear there?
Hi SBWeb,
The problem is that domains change hands quite often. So a former owner can still have the domain listed in his/her account while he/she doesn't park and or own the domain anymore.
When you then park the domain with us and the domain is still listed with the former owner, his details will show simply because the domain is listed in that account.
The domain has to first transfer to your account so our system will grab your settings to load the custom for sale page.
There's still plenty room for improvement, for example, what's planned is to auto-delete domains that aren't active anymore. This way we can clean up our inventory better.
Kind regards,
Reza
@Undeveloped I love your platform a lot but I honestly think it's high time you looked into this your non-acceptance of Amex cards.
I've read a number of reports about that until I personally experienced this yesterday. Buyers are already in doubt due to the nature of the error report I was told they got while attempting payment.
I've since changed NS to where the domain is registered(namesilo) and I hope that sale manages to go through.
If you can't work on accepting Amex, then I suggest you consider what @Haykay2005 said.
Hope you guys give this the attention it demands.
Hi Haykay,
We take issues that have to be taken serious but non-issues not so.
Stop spreading nonsense based on your own assumptions and or that of your friends. You've been doing this more frequently and that's why I kept ignoring your messages.
There are no technical issues present, all technical issues that users notify us of are always resolved immediately by a senior dev. When did you contact us again and mention that there's a technical issue at checkout? I haven't seen it or heard about it.
All marketplaces that accept Amex, are footing you the bill when they get hit with a chargeback. Amex offers zero protection and that's why we'll never accept Amex anymore. It's not going to happen and not a single deal is lost because we don't offer Amex. We also operate without Amex for years, just because someone raised this topic made it relevant for you, which shows what you base your posts on.
To conclude, if you really think we'd leave money on the table by having technical issues at checkout you seriously underestimate our intelligence. Every single sale that bounces, results in less revenue for us as well so to assume that we're ignoring serious issues is laughable at best.
Kind regards,
Reza
Reza, being a customer facing and serving platform you should be more open and receptive to feedback or issues raised/faced by various members of the community. Rather than attacking them with "stop spreading nonsense" sort of statements.
If this is how you are going to respond to feedback or concerns raised by the community, I'm afraid, you are going to lose ground fairly quick here.
Didnt expect such a response tbh..
Reza, being a customer facing and serving platform you should be more open and receptive to feedback or issues raised/faced by various members of the community. Rather than attacking them with "stop spreading nonsense" sort of statements.
If this is how you are going to respond to feedback or concerns raised by the community, I'm afraid, you are going to lose ground fairly quick here.
Didnt expect such a response tbh..
Although I wouldn't say anything on @Haykay2005 's response there's one thing I would say, I have had at least 2 buyers who tried to pay but it was either declined or didn't go through, one even texted me saying we've sent the payment, I shared this with the UD team and they were courteous enough to send both buyers email regarding why this would've happened.
@Undeveloped I'm wondering if you guys call/email every buyer whose payment has either been declined or didn't go through due to any reason once they've clicked buy through and tried to checkout?
This could be an issue, a bug or just pure coincidence but I've had at least 4-5 buyers going cold on me in last few days with at least 2 I'm sure even going ahead and trying to checkout.
Hi Soofi,
This thread is pretty long. Feel free to read through it to see what the norm is in terms of communication towards users and feedback.
Also, check out our reviews on Trustpilot. We earned those reviews because we actually care and put the customer clearly first. When much bigger companies from the industry slacked, Undeveloped often kicked in and helped out.
You're now singling out one response that I've made. And yes, it's not a friendly response. If there's one thing I can't tolerate its false information (nonsense) being spread and shared about Undeveloped. I come across this weekly and it has to stop.
Thank you for the feedback though
Kind regards,
Reza
Hello Reza,Hi Soofi,
This thread is pretty long. Feel free to read through it to see what the norm is in terms of communication towards users and feedback.
Also, check out our reviews on Trustpilot. We earned those reviews because we actually care and put the customer clearly first. When much bigger companies from the industry slacked, Undeveloped often kicked in and helped out.
You're now singling out one response that I've made. And yes, it's not a friendly response. If there's one thing I can't tolerate its false information (nonsense) being spread and shared about Undeveloped. I come across this weekly and it has to stop.
Thank you for the feedback though
Kind regards,
Reza
One of my buyer reported this error after added him as a lead. buyer told to move to escrow.com, hence this was cancelled & unreported to undeveloped.com
Hello Reza,
I think it is wrong to call this "false information". This issue has been happening for a month or so.
I experienced it about 2 weeks ago, when I convinced a buyer who wanted to buy at GODADDY to use UNDEVELOPED showing him the "trustpilot review" and explaining their good customer service. The buyer later pulled out of the deal saying when they wanted to pay with two different cards(I.e Company & Personal I guess), the credit card company(AMEX) kept saying the site is a SCAM.
I message Laszlo to help explain the situation to them about AMEX which he did but they insisted they were no more interested. When I told them they could still purchase at GODADDY they never replied my mails again.
So it is no false information. Just look for a way to get it resolved. We are not saying you should accept AMEX. But there should be a way buyer can CLEARLY know AMEX is not part of the payment option, like someone mentioned, that, instead of given an error page it should display something else just to keep trust with the buyer.
Thanks
We are not discussing AMEX only here. No one forced them to allow AMEX.SEDO Escrow doesn't accepts AMEX.
Flippa Escrow doesn't accepts AMEX.
Undeveloped doesn't accept AMEX and that's for seller protection which I truly appreciate.
Hi Ram,
From when is this? Recent?
Did you contact our support and ask for help? From the looks of it you had deleted the domain from your inventory or marked it as sold already. But that's just a guess now since we weren't informed about this.
Kind regards,
Reza
We are not discussing AMEX only here. No one forced them to allow AMEX.
I raised two issues before @Undeveloped call for my head. Unnecessary check out errors and AMEX. Am sure some other members will come out to show proof ..he said I was saying nonsense. Fingers crossed!!
It's Apr 18,2019.
As i mentioned earlier, i didn't report it because buyer moved to escrow.com.
Btw, i import it as a lead and buyer received email from undeveloped with buy link. when he clicked it's redirecting to the error page. domain is still under my portfolio.