advice Domain in trouble

No, i did not request for charge back, they charge from my credit card, and now they are saying they have refunded the amount, if they say that refund will cost obviously i will say to keep renewed my domain do not bear this cost if there is.

There’s a communication barrier here unfortunately - the facts as reported don’t add up.

This whole story/thread gives me a headache.

i tried alot, looks like LCN cant help in this case as their reply always same:

I'm afraid there isn't a way of just renewing the domain now that it is in redemption, you can however restore the domain from redemption within the account here - https://www.lcn.com/my_account/renewals

Sye if you believe that you have geniunely been wronged, you should file a complaint to ICANN. I would detail the precise turn of events so that it cannot be confused (like in this thread ) and send it to them via one of their forms, this one looks appropriate https://forms.icann.org/en/resources/compliance/complaints/registrars/standards-complaint-form

Do it sooner rather than later to avoid losing your domains.

Sye said:

Hello,

Two of my domain in trouble, LCN do auto renewal of my both domain for 2 years , i told them to cancel it, as i will renew for 1 year, they cancelled it and now domain are in redumption period.
domain will expire on 23 march 2019, but showing redumption period. i am stuck . both domains are not working. dont know what to do now

thanks

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I can see what (I think) has happened here. Your instruction was to cancel "it". LCN have taken this to mean to cancel the domains. Which they have done. What you meant was to cancel the 2 year renewal. These are 2 completely separate and different scenarios. IMHO, you should go back to LCN and explain to them that you were not asking them to cancel the domains. You were only asking them to cancel the 2 yr renewal. They have rendered your domains inoperable by these actions. IMHO, they should render your domains back to you, as just registered expiry on March 23rd this year, FREE OF CHARGE. If they refuse to do that. Then your only course of action, assuming these are important domains, is to pay for them to be reinstated, and transfer them to a better, more customer friendly registrar. And shout about LCN's actions they have taken from the rooftops. Their solution to wait for them to drop IS NOT AN OPTION, because, the domains will almost certainly be gobbled up by one drop-catcher or another.

I personally, would transfer all of my domains out of LCN immediately. If they don't comply.

But I do agree with @xynames. You got into all this trouble by asking for a refund for the 2 year renewals for 2 domains. Which they have given you. What is that 2x$10=$20 max (net)? (After renewing for 1 more year). I would have just have accepted the additional years and be done with it. Now. Potentially. It's going to cost you maybe upwards of $150 to fix this mess. And you have to go find another registrar, to transfer all your domains to. Unintended consequences.

I don't see that this cancellation of renewals should be related to cancelling the domains though. They were properly registered until 23rd March. They should return the domains to you in that state. IMHO. So that you can renew them for just 1 year.

You should also let this sad story be a lesson to you about being aware of your registrars renewal policies. For me personally. None of my domains are on auto renewal. It's the first thing I turn off on a new domain. Some do have more than 1 year before they expire, though. I like to be the one in control of when payments for renewals are made. We all have to manage our cash flows.

MadAboutDomains said:

Sye if you believe that you have geniunely been wronged, you should file a complaint to ICANN. I would detail the precise turn of events so that it cannot be confused (like in this thread ) and send it to them via one of their forms, this one looks appropriate https://forms.icann.org/en/resources/compliance/complaints/registrars/standards-complaint-form

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This is not the right form. This form is only for reporting registrar standards irregularities, e.g. lack of Abuse email contact to report abuse to the registrar, etc. What you want is a form to report / complain about a registrar's abuse against a registrant, assuming you are sure that such a complaint is warranted here.

Like most people, I rarely bother to read the amall print, registrars' TOC and the like. However, prior to complaining to ICANN, I would suggest dissecting LCN's TOS as regards terms of their moving domains into Redemption. From my experience, this is usually 30 days past expiry date, but there may be other provisions. As far as I know, ICANN policies give registrars a lot of leeway as regards placing domains in redemption.

Seems like the 2 domains were paid for and renewed for 2 years, until 2021, hence the new expiry date in the CP. It was a done deal, assumedly based on your settings for said 2 domains in their CP. I am surprised that LCN refunded you at all... sure looks like a chargeback to me!

stub said:

Now. Potentially. It's going to cost you maybe upwards of $150 to fix this mess.

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Not only that, but if I remember correctly, one of these domains is actually the domain of one of his clients. What a mess.

Domains - Wanted said:

This is not the right form. This form is only for reporting registrar standards irregularities, e.g. lack of Abuse email contact to report abuse to the registrar, etc. What you want is a form to report / complain about a registrar's abuse against a registrant, assuming you are sure that such a complaint is warranted here.

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Thanks. Please post the correct form in response?

I presume the reason why it was renewed for two years is because the TOS say that it will be auto renewed for same period as original registration. While this is somewhat rare with domain registration, it is very common in hosting services. I get a good deal with 3 yr plan. It automatically renews at 3 yr unless I disable or change it.

I went through the LCN procedures with respect to domains auto renew (see here for example). I think by waiting until auto-renew had happened, rather than changing period before as they indicate clearly how to do in their support document I linked above, the choice in the company view was to do nothing or cancel the renewal, which they did.

While sympathetic to the situation you are in, it seems to me that the company has followed their clearly stated terms. If it was me I would ask mercy and see if they will reinstate the 2 yr or as others have suggested move the domains to a new registrar if that is an option at regular fees still. I hope it works out for you.

Bob

stub said:

But I do agree with @xynames. You got into all this trouble by asking for a refund for the 2 year renewals for 2 domains. Which they have given you. What is that 2x$10=$20 max (net)? (After renewing for 1 more year). I would have just have accepted the additional years and be done with it. Now. Potentially. It's going to cost you maybe upwards of $150 to fix this mess. And you have to go find another registrar, to transfer all your domains to. Unintended consequences.

I don't see that this cancellation of renewals should be related to cancelling the domains though. They were properly registered until 23rd March. They should return the domains to you in that state. IMHO. So that you can renew them for just 1 year.

You should also let this sad story be a lesson to you about being aware of your registrars renewal policies. For me personally. None of my domains are on auto renewal. It's the first thing I turn off on a new domain. Some do have more than 1 year before they expire, though. I like to be the one in control of when payments for renewals are made. We all have to manage our cash flows.

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I don't know why you seem to be chiding him? They autorenewed for 2 years, not 1. No registrar does this lol, at least none I've ever heard of?

it's natural that he'd cancel autorenew... But what makes no sense is that they cancelled his domains too .

In no way is this OP's fault. He wanted to renew manually and even told them. Their response was to accept the TWO YEAR RENEWAL or have his domains cancelled even before the expiry!! What sort of options are these??

Jv1999 said:

I don't know why you seem to be chiding him? They autorenewed for 2 years, not 1. No registrar does this lol, at least none I've ever heard of?

it's natural that he'd cancel autorenew... But what makes no sense is that they cancelled his domains too .

In no way is this OP's fault. He wanted to renew manually and even told them. Their response was to accept the TWO YEAR RENEWAL or have his domains cancelled even before the expiry!! What sort of options are these??

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I'm not chiding him. It's a small slap on the risk. He's trying to save $20 now, but he has put his domains at risk, which might cost him above $150 to recover his domains, if LCN don't play ball. You obviously have not read my previous post(s) which clearly state that, IMHO, LCN should restore his domains to him free of charge. Although, I have not read LCN's TOS, like @Bob Hawkes, has done in depth, who came to the conclusion, that LCN, are within their rights, to cancel the domains for non-payment of the automatic renewal fees. Which seems overly harsh to me. But if that is what their TOS says, then @Sye, is going to be on the hook to pay whatever LCN is asking to restore the domains, and transfer away, if they are not locked. Meaning, if they are locked, he will have to pay 1 year renewal fees, on top of whatever LCN is going to charge to restore the domains, and then wait another 45 days after expiry date, to transfer them to another registrar. Which means he will have paid for 2 years of renewals anyhow, plus whatever LCN charge to restore the domains. It's beginning not to sound like such a great deal to have objected to the original 2 year renewals

For me the takeout here is, read and understand the TOS, to which you are expected operate under.

I think it's true that most of the registrars most of us use don't have it, but its not unheard of. One of the Canadian registrars who have good rates when you register for 5 years have similar, it renews for 5 yr unless you change it.

In this case it took me less than a minute on LCN website to find a clear explanation of how to turn off auto renew and to change term, and I had never used their website before.

I feel badly for the poster but given how unclear some of description on this thread was I am not that surprised that after it was already renewed they interpreted that he wanted that renewal cancelled. I hope it works out but we need to be fair in expectations from companies also.

Bob

Bob Hawkes said:

I think it's true that most of the registrars most of us use don't have it, but its not unheard of. One of the Canadian registrars who have good rates when you register for 5 years have similar, it renews for 5 yr unless you change it.

In this case it took me less than a minute on LCN website to find a clear explanation of how to turn off auto renew and to change term, and I had never used their website before.

I feel badly for the poster but given how unclear some of description on this thread was I am not that surprised that after it was already renewed they interpreted that he wanted that renewal cancelled. I hope it works out but we need to be fair in expectations from companies also.

Bob

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Lol. Fair with company expectations . Does the tos really say they'll cancel a domain if you cancel autorenew? That's like if my Netflix was set to autorenew, and then I cancel the next premature renewal, and they cancel my sub mid-month.

I really don't think LCN's tos would be that sinister.

I'm actually also appalled so many ppl think this is a "Fair business practice" and OP should have expected it.

The fair thing to do is to refund the renewals, then let the domains naturally enter expiration and then Grace and redemption,

You can fool me once, shame on you. If you fool me twice, shame on me. Facing the same situation as @Sye, I would transfer ALL of my business away from LCN, with immediate effect, after they have restored my domains.

Jv1999 said:

I really don't think LCN's tos would be that sinister.

I'm actually also appalled so many ppl think this is a "Fair business practice" and OP should have expected it.

The fair thing to do is to refund the renewals, then let the domains naturally enter expiration and then Grace and redemption,

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There isn't much fair about GoDaddy's ToS, but they have 50+ million domains under registration. Go figure. People need to read their ToS. Not rely on some set of expected norms, which don't apply. Your whole relationship with your registrar/host is based upon their TOS. It's a legal document between you and your registrar/host. Which you agree to when you do business with them. Caveat Emptor.

Jv1999 said:

they'll cancel a domain if you cancel autorenew?

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This was not a matter of cancelling autorenew. That could readily be done PRIOR to when it kicked in and the domain was renewed. Their support section is very clear on how to do it and how to change the period for renewal.

When he complained to them my understanding is that the domain name had already renewed, to 2021. So AT THAT POINT it was not a matter of changing the autorenewal term, that time had passed, now the choice was do nothing (keep the 2 year renewal) or cancel it which then placed the name (although I am still confused from the posts that as @xynames say don't seem to add up) apparently in the period that it can be retrieved but at extra cost.

Bob

Domain is not renewed, it is showing 2021 in control panel with restore button, but in whois information it is still 23 March 2019.

Bob Hawkes said:

I presume the reason why it was renewed for two years is because the TOS say that it will be auto renewed for same period as original registration. While this is somewhat rare with domain registration, it is very common in hosting services. I get a good deal with 3 yr plan. It automatically renews at 3 yr unless I disable or change it.

I went through the LCN procedures with respect to domains auto renew (see here for example). I think by waiting until auto-renew had happened, rather than changing period before as they indicate clearly how to do in their support document I linked above, the choice in the company view was to do nothing or cancel the renewal, which they did.

While sympathetic to the situation you are in, it seems to me that the company has followed their clearly stated terms. If it was me I would ask mercy and see if they will reinstate the 2 yr or as others have suggested move the domains to a new registrar if that is an option at regular fees still. I hope it works out for you.

Bob

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Sorry situation and a lesson to us all but I don't understand why you didn't just put the renewal fee on your customer...

Sye said:

Domain is not renewed, it is showing 2021 in control panel with restore button, but in whois information it is still 23 March 2019.

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Sounds like the registrars system might have a glitch.

"If you have missed the notification email and an unwanted service has been automatically renewed – for hosting plans; we can provide a full refund if you request cancellation of the order within 30 days. For domain renewals; you will need to request cancellation of the renewal and respond to the cancellation email that our support team will provide within 48 hours of the order. If your request to cancel a domain name auto-renewal is made or confirmed outside of this 48 hour window we will not be able to provide a refund for the domain renewal costs."

Read the highlighed text that I copied from LCN (the link provided by @Bob Hawkes ) above , It clearly says that LCN will not be able to refund, but here they did refund means that they went out of their TOS. They should have sent email that they can not refund,
It was very simple, rather they have put @Sye in danger of loosing his domains and pay way more. This is really bad practice and should be proceeded with complaint.

Now only thing is the @Sye conversation, if he can provide us with his actual text or he can PM me so that we can conclude the outcome.

Here @Sye is not to blame, he asked for auto renewal cancellation, rather then telling him that LCN can not do this they did it along with putting the domains in danger for him. One more sad story....

This all what I got from this whole story, I am no legal expert though here....

Since the domain names haven't actually expired cant' they be transferred out at no cost to OP?? Support has to provide the Auth codes as per the rules. Especially since the cancelling of the domain names is definitely an error on the part of the registrar coz he didn't ask for cancelling the domains but the auto renewal of the extra year.

Here is the reply
""
On investigation the domain renewal was cancelled and you were refunded. Please login to your account and check invoice from your Orders and Billing section. This would place the domain into redemption.

""

domains are in redemption period so cant transfer and only option is to restore and then renew at higher cost.

You keep going around in circles. Good luck on this.