Escrow.com's 2-week silence (WARNING)

000 · Jul 21, 2016

(This post is regarding a Domain Name Holding transaction)

So far, since I set the transaction up on July 5, I've received two emails from Escrow:

July 5: Your transaction was successfully created on Escrow.com
July 5: All parties have agreed to the transaction

Then..... silence. Over the next week, I emailed twice and called twice. Still, no movement on the transaction, no reason as to what the holdup was.

I called again today (more than two weeks after the transaction was started), and was told "Oh, our domain holding transaction guy is on vacation, but I just talked to him and he'll get the transaction agreement set up right away."

Say whaaa? Nothing's been done in over 2 WEEKS? At this point, I'm half expecting to lose the $2,500 sale because this nincompoop decided to take off for the beach and leave everybody hanging.

What the hell kind of show are they running over there nowadays? THIS is what I'm paying them $333 for?!

@Jackson Elsegood @Mauli Fry

jideofor · Jul 24, 2016

AGAME said:
Getting worried about what I am reading about escrow.com here...

It has to make you worry, man!

https://www.namepros.com/threads/escrow-com-should-we-be-worried.957956/page-2

alcy · Jul 24, 2016

paypal is one of best things that happened to mankind in long time.. I wish they somehow made it easier for trnasacting on something like domains.. it's relatively easy for them to implement a few extra steps.. to accomodate it.

jideofor · Jul 24, 2016

alcy said:
paypal is one of best things that happened to mankind in long time.. I wish they somehow made it easier for trnasacting on something like domains.. it's relatively easy for them to implement a few extra steps.. to accomodate it.

Paypal is not readily available around the world like Escrow. For instance, it took them over a decade to plant their foot on our soil in Nigeria and when they would do so, they restricted it to ONLY sending, but not receiving.

After one year, it is on record that we are their biggest market in Africa due to the money spent on various ventures.

The most annoying part now is that they have activated the receive button for Zimbabwe, a country where paypal started operating same time or date as Nigeria, while we are still waiting for them to activate ours. Pathetic as they keep giving flimsy excuses such as the central bank not co-operating with them etc, whereas Neteller and Skrill have allowed us to receive money without hassles, not like any bank will reject any funds wired to various accounts.

I wish someone can really rival paypal and make them sit up!

Skrill or Payoneer or 2checkout isn't as popular as paypal and therefore suggesting them to buyers just make them uncomfortable most times. SAD!

alcy · Jul 24, 2016

rivaling iwth paypal will be about as hard as riviling with ebay. or other big players.
only drops in the ocean they are.

but yes I agree... it would be equally in paypal interest to go global all the way and everywhere.
as it would be for them to implement extra rules and processes to accomodate easy secure sales of something like domains. like escrow, except more reliable. they have money and ressources to do anything.

ResoluteDomains · Jul 24, 2016

jideofor said:
Paypal is not readily available around the world like Escrow. For instance, it took them over a decade to plant their foot on our soil in Nigeria and when they would do so, they restricted it to ONLY sending, but not receiving.

After one year, it is on record that we are their biggest market in Africa due to the money spent on various ventures.

The most annoying part now is that they have activated the receive button for Zimbabwe, a country where paypal started operating same time or date as Nigeria, while we are still waiting for them to activate ours. Pathetic as they keep giving flimsy excuses such as the central bank not co-operating with them etc, whereas Neteller and Skrill have allowed us to receive money without hassles, not like any bank will reject any funds wired to various accounts.

I wish someone can really rival paypal and make them sit up!

Skrill or Payoneer or 2checkout isn't as popular as paypal and therefore suggesting them to buyers just make them uncomfortable most times. SAD!

How about Google Wallet, Amazon Payments, Apple Pay, and the like? Would any of those work for you?

jideofor · Jul 24, 2016

AGAME said:
How about Google Wallet, Amazon Payments, Apple Pay, and the like? Would any of those work for you?

Thanks.

I have no problem using any reputable payment processor. The problem lies with the buyers and if they will be comfortable to use any of those that you have just mentioned when they are offered that option.

The problem also emanate from the fact that the only payment processor these people know of is Paypal, nothing else. For instance, when I mentioned payoneer to a buyer some weeks ago, I was told that he has never heard of it. If I should mention Amazon payment, Google Wallet, they will likely say same thing.

You have to look at things from the angle of a non domain seller or non internet marketer to understand my point because a vast majority of these people only know of paypal and nothing else.

The problem is that the other paypal alternatives are not doing enough to create awareness of their existence and potentials among those OUTSIDE the regular domainer or internet marketers circle.

2Checkout has paypal option though, I might explore that option.

Sergiy · Jul 25, 2016

2checkout does not support this business:

Your 2Checkout application review. URL: http://vipdomains.vip
We appreciate your interest in 2Checkout. After further review of your website, we have determined that we are unable to support your business at this time, as items or services you offer are on our Prohibited Products List, you can find the complete list at https://www.2checkout.com/policies/prohibited-product-list. We regret that we are unable to meet your business’ needs.
....

jideofor · Jul 25, 2016

Sergiy said:
2checkout does not support this business:

Your 2Checkout application review. URL: http://vipdomains.vip
We appreciate your interest in 2Checkout. After further review of your website, we have determined that we are unable to support your business at this time, as items or services you offer are on our Prohibited Products List, you can find the complete list at https://www.2checkout.com/policies/prohibited-product-list. We regret that we are unable to meet your business’ needs.
....

did you explain to them?

Sergiy · Jul 25, 2016

jideofor said:
did you explain to them?

Yes. They recommended me another service:

To help you avoid disruption to your business, you may contact Allied Wallet to apply for a merchant account. Before applying, please refer to Allied Wallet's merchant business types matrix,https://www.alliedwallet.com/prohibited-industries/. To determine if your business is supportable, you may visit Allied Wallet's website to apply for a merchant account athttp://go.2checkout.com/alliedwallet. All applications are subject to approval by Allied Wallet,
Thank you again for your interest.
Regards,
New Accounts Team
2Checkout

Mr Dobalina · Jul 25, 2016

I have a payment that has been waiting to clear for 8 days now. The buyer paid them via paypal and it still says waiting to clear. Is this the new escrow.com experience? It is only $1,000 but but I'm more worried about my future dealings.

jideofor · Jul 25, 2016

Sergiy said:
Yes. They recommended me another service:

To help you avoid disruption to your business, you may contact Allied Wallet to apply for a merchant account. Before applying, please refer to Allied Wallet's merchant business types matrix,https://www.alliedwallet.com/prohibited-industries/. To determine if your business is supportable, you may visit Allied Wallet's website to apply for a merchant account athttp://go.2checkout.com/alliedwallet. All applications are subject to approval by Allied Wallet,
Thank you again for your interest.
Regards,
New Accounts Team
2Checkout

well, if your aim is to process payments on your site, you should try other payment processors. Besides, their reason seems ridiculous but I wouldn't blame them because domaining isn't as popular as we think it is. So, I bet they do not even know what you are into lol.

Mauli Fry · Jul 25, 2016

Hello,

Any time you need assistance on a transaction or have feedback or suggestions, please contact me at [email protected]. Your feedback from using Escrow.com is important to us and please know we take every suggestions and transaction experience seriously. Thank you, Mauli

stevanlieberman · Jul 27, 2016

dotbay said:
So we can't called them Escrow or Escrow Domains.

It's Escrow dot Domains. wierd name imo

We chose to use Escrow.Domains as it makes us look a bit different. We have escrowdomains.com as well as directing Escrowhill.com and GLescrow.com to the site.

stevanlieberman · Jul 27, 2016

Bearded Goat said:
Well here is my ten cents. The level of service at escrow.com has declined. It used to be by far the best run service I dealt with. Since the acquisition, it has been harder to get sales verified, the replies to emails often seemed canned, etc. So many people started to complain. Then the suggestion of escrow.domains came up. So I went to their site on July 4th to check them out. For me, there is not enough info there. Then I found what seemed to be an oddly worded paragraph, like it was not proof read. So I submitted that info via their feedback / contact form. And NEVER received a reply. Not a good sign. So I will stick with escrow.com since I know what I am dealing with and hope they get back to where they were. And Mauli is still at escrow. Definitely a plus.

My apologies for any typos. We are working hard on the making the software a far better product than anything else in the industry so have not focused on the text all that much. I will review it myself to see if I can find the typo unless you would not mind pointing it out.

As for correspondence from you, I do not know when you submitted it, but we would have responded immediately if we saw it and we have been receiving messages from lots of other folks on our site so I am not sure of the issue. I am having an assistant test all the contact forms on the site. If you, or anyone else ever has any issues or do not receive a response relatively quickly please do not hesitate emailing me ([email protected]) or skyping me stevanlieberman or gchat stevanliebermanesq or giving me a call direct: 202-625-7016 or cell:202-270-4802. I will post other staff's contact info on the site as well.

Thanks

Stevan Lieberman

stevanlieberman · Jul 27, 2016

jideofor said:
Paypal is not readily available around the world like Escrow. For instance, it took them over a decade to plant their foot on our soil in Nigeria and when they would do so, they restricted it to ONLY sending, but not receiving.

After one year, it is on record that we are their biggest market in Africa due to the money spent on various ventures.

The most annoying part now is that they have activated the receive button for Zimbabwe, a country where paypal started operating same time or date as Nigeria, while we are still waiting for them to activate ours. Pathetic as they keep giving flimsy excuses such as the central bank not co-operating with them etc, whereas Neteller and Skrill have allowed us to receive money without hassles, not like any bank will reject any funds wired to various accounts.

I wish someone can really rival paypal and make them sit up!

Skrill or Payoneer or 2checkout isn't as popular as paypal and therefore suggesting them to buyers just make them uncomfortable most times. SAD!

We have Skrill and Payoneer on our todo list

Arca · Jul 27, 2016

stevanlieberman said:
We chose to use Escrow.Domains as it makes us look a bit different. We have escrowdomains.com as well as directing Escrowhill.com and GLescrow.com to the site.

It’s often difficult to convince end-user domain buyers to even use escrow.com, even though they operate on the category killer .COM for an escrow service. Most regular end-users are not even aware of the existence of ngtlds yet, so they are most likely not able to discerned that escrow.domains is an actual domain address. For domain buyers who find it difficult to trust escrow.com, it would be far more difficult for them to trust an escrow service operating on a ngtld.

A recent ICANN study found that consumers “report being less comfortable providing personal information on a site using a new gTLD than a legacy gTLD or ccTLD”. The same study found that legacy TLDs (.COM, .NET, .ORG) rated highly “as trustworthy destinations on the Internet”.

For escrow service that facilitates the exchange of considerable funds and valuable domain names, it should be of a higher priority to choose a domain extension that signals trustworthiness, familiarity, and security, rather than a new extension, just in order to “look a bit different”.

stevanlieberman · Jul 27, 2016

Arca said:
It’s often difficult to convince end-user domain buyers to even use escrow.com, even though they operate on the category killer .COM for an escrow service. Most regular end-users are not even aware of the existence of ngtlds yet, so they are most likely not able to discerned that escrow.domains is an actual domain address. For domain buyers who find it difficult to trust escrow.com, it would be far more difficult for them to trust an escrow service operating on a ngtld.

A recent ICANN study found that consumers “report being less comfortable providing personal information on a site using a new gTLD than a legacy gTLD or ccTLD”. The same study found that legacy TLDs (.COM, .NET, .ORG) rated highly “as trustworthy destinations on the Internet”.

For escrow service that facilitates the exchange of considerable funds and valuable domain names, it should be of a higher priority to choose a domain extension that signals trustworthiness, familiarity, and security, rather than a new extension, just in order to “look a bit different”.

Would you be more comfortable with Escrowdomains.com ? or GLEscrow.com ?

Shimmy · Jul 27, 2016

I would think it would be a good idea to use Escrowdomains.com for trust , and then an easy rebrand to Escrow.Domains if the new gTLDs ever get trust.

stevanlieberman · Jul 27, 2016

Well we have a full api so what about leaving Escrow.Domains up and just putting Escrowdomains.com up as a separate site?

Arca · Jul 27, 2016

stevanlieberman said:
Would you be more comfortable with Escrowdomains.com ? or GLEscrow.com ?

Since you offer a "domain escrow" service, I think EscrowDomains.com has the wrong word order. The "correct" domain is "DomainEscrow.com", since this is the term that describes your service.

That said, unless you are planning to specialize in escrow services for nGTLD domains, EscrowDomains.com would probably seem far more trustworthy to an end-user who is not familiar with nGTLDs.

WilsonM · Jul 28, 2016

Have been wanting to open an Escrow.com account and landed up here while reading up on them.

The issue mentioned by OP certainly is a big deal from a seller's perspective. However, it surely shouldn't take a company like them to fix this quickly.

This thread didn't quite help me in making up my mind yet.

stevanlieberman · Jul 28, 2016

Thank you for your input

WilsonM said:
Have been wanting to open an Escrow.com account and landed up here while reading up on them.

The issue mentioned by OP certainly is a big deal from a seller's perspective. However, it surely shouldn't take a company like them to fix this quickly.

This thread didn't quite help me in making up my mind yet.

Please give EscrowDomains a try. If you have any issues what so ever I am an IM or phone call away and if you let me know I will watch your first transaction as it goes through step by step.

Bearded Goat · Jul 29, 2016

@stevanlieberman I saw your reply to my post on Wednesday and went ahead and sent you an email with the info ([email protected]). Did not get a reply. Not sure what is going on but just letting you know.

stevanlieberman · Jul 29, 2016

Bearded Goat said:
@stevanlieberman I saw your reply to my post on Wednesday and went ahead and sent you an email with the info ([email protected]). Did not get a reply. Not sure what is going on but just letting you know.

Can you please tell me what email you sent it from? I do not see anything in Spam. If you could please always email [email protected] so more than just I can see it it would be appreciated. Thanks

Mr Dobalina · Jul 31, 2016

I am having this exact same problem right now. Day 15. a couple days ago I got a response to my concerns and they needed me to verify my address and phone number. I did that within an hour and emailed them back and haven't heard anything else. I can only think that they are playing games with their Days Payables Outstanding to prop up their cash flow. I can't imagine any other reason to destroy my experience this much.

Escrow.com's 2-week silence (WARNING)

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