They're not trusted by me . I did business with a new client and they registered my trademark in a gTLD and Namecheap didn't give a crap.
Point 21 of their registration agreement where they claim to "respect(s) the copyrights, trademarks and other intellectual property rights of others" might as well be flushed down the toilet.
They wouldn't give me the details of the person so that I could prove who it was despite a bonafide notice to them. They didn't care. A company that doesn't respect the rights of others is to be avoided. #avoid