MAJOR glitch on GD -- be careful guys! This results in missing domains!

[alcy]

WARNING! if you transfered expired domains to gd, they may be missing from your gd account!!!

if you sometimes/often/usually transfer EXPIRED domains .. to godaddy.. you better check your account as there is strong possibility they were removed from your gd account and you did not even know about it!

this is exactly what happened to me on 2 domains today..

what happened was:

I transfered a few domains from another registrar around day 25-30 past their expiry.. to godaddy...

I expediated transfer via doster email.

then I got a confirmation email from godaddy within 24 hours that the domains were successfully transfered to my godaddy account. and they were there sitting pretty and all.

then 2 days later (today).. I get an email from godaddy saying those domains were cancelled and removed from my account... because there was a winning bid on expired auction on them.

obviously this is not how its supposed to go. else I'd have just renewed them where they were or transfered elsewhere than godaddy.

the worst thing is.. this is so unexpected behaviour (let's just call it a bug that needs fixing for now) that most people do not even think twice it would happen.. which in turn means that no one even bothers to check for such possibility .. and it is by pure chance I actually read a cancellation email from godaddy today.. of which I get plenty for each domain I do not renew there etc.. and then I noticed that it atually talked about a domain I just transfered and paid for transfer to godaddy 2 days ago!!! lo behold! it was removed from my gd account!

now I have a bunch of other domains I transfered to godaddy.. also succesasfully completed transfer and now sitting in my gd account.. but they are still in gd expired auctions.. what a mess!!!! now I have to keep track of which domains will be disappearing from my gd account whenever there are winning bids on auctions!!!

now I know not all people transfer domains after they expire.. maybe most do not do it even.. but we also all know that I am not the only gd client who does do it.. so if you fit the profile and transfer expired domains to gd ... I would run a serious check on what got taken out of your gd account!!!

just imagine that the only way to find that out for me was to read the actual cancellation email from gd.. unless I'm the only domainer who does not read them throughly... cause to me they are all just supposed to be confirmations of cancelled domains due to non renewal.

please be sure to contact gd to get yoru domains back if this happened to you!!!

I have no way to know how far back this glitch goes.. but I asked them to run a complete history check on all expired domains transfers I ever did to them, and tell me which ones were removed from my account after I paid to transfer them and got successful transfer confrimation emails from gd. i hope this thing does not go years back!!!!

@Joe Styler

 

[equity78]

@Paul Nicks you need to address this

 

[Jason.tv]

If you transferred domains into godaddy this covers a one year renewal fee for the following domains transferred; even if your renewal status was set to off the domains should of added another year to the expiration date.

In this issue Godaddy is 100% responsible for this situation; if the domain is expired and auctioned off to another godaddy account it doesn't matter; the prior client has paid for the renewals and clearly an error in the system.

Godaddy will literately take the domain from the new account holders account and transfer it right back to your account if they clearly see the issue was a mistake on their behalf.

Your fine in this situation; you will be awarded your domains back.

 

[hwgriffi]

I need help understanding why people leave it until the last minute to renew or transfer a domain. Do you get the 28/30 days of free registration when you transfer away at that point?

When a domain expires people start looking at it, more eyes more sales.

Also bro, if an end user has been waiting for a domain to drop and it expires the end user begins to salivate over counting the days. Then the final day comes, and you renew, end user gets frustrated and they contact you to buy shortly after.

The tool that most end users use is patience, until that patience runs out.

Most domain sales come out of frustration over the fact that someone else owns the domain.

Money is just a tool bro. In most cases it's not that a domain has value, it is just that the owner is asking for xxxx so the tool to make that domain yours is money.

Wear down their patience and the money comes out.

 

[alcy]

3 more canceled today

what a mess

thats it no more transfr to gd for me

 

[Paul Nicks]

thanks for tagging me @equity78

I'll have the team investigate, but from reading the original post it appears that the losing registrar never updated their expiry name auction to let us know that the name shouldn't be sold anymore.

 

[alcy]

thanks for tagging me @equity78

I'll have the team investigate, but from reading the original post it appears that the losing registrar never updated their expiry name auction to let us know that the name shouldn't be sold anymore.

i thought its godady job to keep checking whois once per day or so to make sure its ok....

for example... if i renewed these on old registrar would u also rely on them ro inform u? why rely on all registrars to do it instead of checking yourself... do u have any idea to how much more trouble u expose yourself to if u rely on everyone around u to do somethin instead of just doing it yourself...its a recipe for disaster...

besides we are talking bout names trandfered to gd...with new exp date..why not just check exp date before u blindly pull stuff from people aacnts...or do you rely on others checking thst for u 2? maybe each time i transfer name 2 u i should call in to make u aware of it...this is insane.. i had 5 more names canceled today... and 20 more still on auctions with bid and removal potential. im done with gd. thanks

whats the point in running the biggest expired auction site on planet if you do not make sure its done properly..check all loopholes ans issues.. so people do not end up having their domains pulled right out of their accnts ...and most of them will never even know it....u need to start checking what got renewed or transfered yourself and immefiately cancel those auctions...instead of relying on the world to do this for you..i think its clear thats not working so well for you...and your clients. ty. bye

 

[DubDubDubDot]

I'll have the team investigate, but from reading the original post it appears that the losing registrar never updated their expiry name auction to let us know that the name shouldn't be sold anymore.

The domain industry is getting closer to requiring government regulation beyond what ICANN is capable of or willing to do.

 

[Joe Styler]

@alcy I think you got the answer already privately. Not sure but I will share it publicly either way. What happened is very rare. You transferred your domains over to us after expiration. They hit your account here at almost the exact same time the registrar would have sent them to us when they expired and you ran out of time to renew them. This caused the system to break and pull the domains into "limbo" because it wasnt sure what was happening. The domains were in your account but there was an auction winner and the automated system didn't know what to do so it pulled the domains into a frozen state until someone manually figured it out.
The dev team is aware and will look into it but it is pretty much impossible for this exact thing to happen again because of the exact series of events that happened to a have this happen. And then even if this somehow repeated it would just break things and put the names into limbo, no one would get them until there was a manual intervention. That happened before I was even made aware of it.
So in summary, this is a fluke, we will look into making this not even possible to be a fluke in the future. Your domains were never in danger of being taken away from you.

 

[alcy]

@alcy I think you got the answer already privately. Not sure but I will share it publicly either way. What happened is very rare. You transferred your domains over to us after expiration. They hit your account here at almost the exact same time the registrar would have sent them to us when they expired and you ran out of time to renew them. This caused the system to break and pull the domains into "limbo" because it wasnt sure what was happening. The domains were in your account but there was an auction winner and the automated system didn't know what to do so it pulled the domains into a frozen state until someone manually figured it out.
The dev team is aware and will look into it but it is pretty much impossible for this exact thing to happen again because of the exact series of events that happened to a have this happen. And then even if this somehow repeated it would just break things and put the names into limbo, no one would get them until there was a manual intervention. That happened before I was even made aware of it.
So in summary, this is a fluke, we will look into making this not even possible to be a fluke in the future. Your domains were never in danger of being taken away from you.

well I am at least glad that they would never be hitting the winner accounts... though even then I am sure gd is able to return domains to rightful owner in case of system glitch.. or fluke, as you prefer to call it.

I am not sure why you keep talking about me transfering stuff on the limit etc... as I regularly transfer expired domains in those time ranges (25-30 days expired or even more) to all kinds of registerars and never had issues before.

your statement that I sent them to you after I no longer was able to renew them on another registrar is false. as I can easily renew any domain on say dotster up to day -36.. which is when you pull them out from there IF there is a winer on yoru auction.

in case of these domains here, I transfered them to you when they were perhaps -30 days expired.. after clicking to expediate them to you, gd put them into my gd account on samem day.. so they were there in my gd account on day -30 past expiry (of course with the new extension of expiry by one year)... which in turn means that they werre in my gd account when there was still say 6 or so days left (depending on domain) for the gd auction to end.

I honestly do not see it as a fluke... and I also see such things happen to anyone (me or others) for any domains they transfer around similiar timelines. out of your millions uipon millions of clients, I am sure I am not the only person who decided to transfer some domains to goaddy around 25-30 past their expiry..

I thank you for your help.

but as far as I am concenred, everyone should check whether they still own in their gd account any domains thye transfered as expired domains... I am not even sure at this point whether this only applies to domains which were transfered while the exp auction on them was already started (so say day -25 and up).. but I'd check everything that was transfered as expired.

this "fluke" happened to me on two domains a day ago when I wrote this thread.
it happened on 5 more domains today. which I now have to get back.
and lo behold 20 or so other domains I transfered and are now in my gd account, are still listed on gd expired auctions.. with anyone able to bid on them.. so now I gotta keep checking stuff daily, waste your time and mine, to get domains back that I just paid to transfer to you.

to me its more than a fluke when it happens 7 times in 2 days.. plus can happen again cause you are not setup to immediately remove renewed/transfered domains from expired auctions.

I sure hope you fix this.. fluke
til then, I am going to be avoiding your transfer feature like fire.

thanks Joe

cheers

 

[alcy]

great.. this just in one minute ago.. another one cancelled. #6 today.

that's 6 flukes in a day Joe.

I am sorry, and with all due respect... but I am not buying the fluke theory.

cheers

 

[Jason.tv]

great.. this just in one minute ago.. another one cancelled. #6 today.

that's 6 flukes in a day Joe.

I am sorry, and with all due respect... but I am not buying the fluke theory.

cheers

It seems like Joe answered your question with all honesty and publicly when he answered you in private as well and clearly stated your domains will be reverted and will not move to any new account?

Why do you keep pushing it? you should honor his resolution and continue this solution in private.

 

[alcy]

It seems like Joe answered your question with all honesty and publicly when he answered you in private as well and clearly stated your domains will be reverted and will not move to any new account?

Why do you keep pushing it? you should honor his resolution and continue this solution in private.

is there some kind of a problem sir?

if so, please use the report feature.

if not, please do not post on my thread. thanks.

 

[Name Trader]

Another GoDaddy glitch, great. This is why I moved to Dynadot. One of the few names I had on GD that I bought less than 2 weeks ago had just sold via a default $20 BIN even though I have had a banned GD auctions account for over 2 months because I have left the $10 administration fee in my cart.

You cannot transfer expired domains at Dynadot. You must renew them first. But if you transfer them after renewal, there is a good chance you won't get a second year added to the expiry date.

 

[MapleDots]

@alcy

Did you physically check the expiry date after you transferred to make sure a year was added to the expiry date?

I always update my spreadsheet and confirm new expiry after every renewal or transfer because I notice in some instances I don't get a full year.

Confirm, confirm, confirm

Now if after that it moves out of my account then there would be a definite problem.

 

[alcy]

@alcy

Did you physically check the expiry date after you transferred to make sure a year was added to the expiry date?

I always update my spreadsheet and confirm new expiry after every renewal or transfer because I notice in some instances I don't get a full year.

Confirm, confirm, confirm

Now if after that it moves out of my account then there would be a definite problem.

yep.. for sure.. all domains had a year added.

whcih is why I wrote before that the least gd can do before they blindly pull domains out of people accounts due to winning expired auction bids, is check expiry date. sounds easy enough. but they don't do it. ridiculous.

 

[alcy]

You cannot transfer expired domains at Dynadot. You must renew them first. But if you transfer them after renewal, there is a good chance you won't get a second year added to the expiry date.

you can transfer them from dynadot. in fact, out of all commonly used registrars, I know of none that does not let you do it..

it is in fact an icann rule that they have to let you do it.

the most they can do, as is case with dynadot I think, is lock your expired domains and force you to email support to get auth code.

 

[MapleDots]

yep.. for sure.. all domains had a year added.

whcih is why I wrote before that the least gd can do before they blindly pull domains out of people accounts due to winning expired auction bids, is check expiry date. sounds easy enough. but they don't do it. ridiculous.

Well then it's simple......

Punch it into their appraisal system and send them an invoice.
Tell them you would like your money pronto pronto please.

 

[alcy]

Well then it's simple......

Punch it into their appraisal system and send them an invoice.
Tell them you would like your money pronto pronto please.

ahahhaha...

thats funny.

they'll take care of you. get yoru domains back. I already got my 2 lost ones back from yesterday.... there are 6 more today that are gone.. and some more left on expired auctions for people to bid on.

the problem to me was never about getting them back, cause I knew it was their glitch and fault.. so they'll fix it... the problem was that had I not by chance read a silly little cancellation product email that I get tons of for domains I do not renew.. I'd still not know today that those domains got pulled out of my account!!!

this is what bugs me... and this is what I wanted to warn others of. these are not flukes... out of millions of clients.. and many transfering expired domains, this can happen at any time to anyone.. and unless you read the cancellation emails, you wil never know.

im not looking for gratitude lol. I do this for the community. I have no beef with gd. in fact I was a real happy client with them up to this point, as I said before.... but this is going too far when domains are taken out of account in this way due to glitch and with virtually zero chance of noticing it.. due to the way this glitch works. so don't thank me for pointing this out and try to get this solved people.. I don't give a crap for gratitude... but let's not be a jerk like some dude here and tell me I'm pushing it when im trying to get to the bottom of this nonsense and get it fixed for good ... and for all

and believe you me, I won't stop til it does get fixed

cheers

 

[alcy]

check this out:

this is the only way ever you will know this glitch took place and yoru domains are gone from your gd account:

email picture of cancelled note for glitch removed domain:

picture of cancelltion email for regular not renewed domain.. of which I get plenty.. cause well.. I got more than a few domains:

so you see.. the only subtle difference is the wording ".com domain rergistration vs .com domain transfer"

so if you do not read cancellation emails... PLUS while reading them you do not spot this subtle wording (or recognize the domain name)... you will never know its been removed from your account!

thats about as tricky and subtle as glitches go imo! which is why its such a nasty one!

 

[Name Trader]

It seems like Joe answered your question with all honesty and publicly when he answered you in private as well and clearly stated your domains will be reverted and will not move to any new account?

Why do you keep pushing it? you should honor his resolution and continue this solution in private.

And despite @Joe Styler's assurances. it continued to happen. I don't think it was unreasonable of @alcy to comment that it is still happening. I'm not saying it's common, but we do seem to see a number of situations on NP, which are apparently "rare flukes". What might be a rare fluke to GoDaddy, could be life or death decision for somebody (some small nobody without the strength to go up against the might of GoDaddy) suffering from one if the "rare flukes". These rare flukes should be jumped on by GoDaddy, with the utmost urgency. And not let them linger on. We should also get feedback from GoDaddy that the problem is fixed permanently. (which we never see). And not try to shift the blame to the complainant. (oh you transferred to late, kind of stuff).

 

[alcy]

And despite @Joe Styler's assurances. it continued to happen. I don't think it was unreasonable of @alcy to comment that it is still happening. I'm not saying it's common, but we do seem to see a number of situations on NP, which are apparently "rare flukes". What might be a rare fluke to GoDaddy, could be life or death decision for somebody (some small nobody without the strength to go up against the might of GoDaddy) suffering from one if the "rare flukes". These rare flukes should be jumped on by GoDaddy, with the utmost urgency. And not let them linger on.

you know what they say... those who mind don't matter.. and those who matter don't mind

 

[Joe Styler]

And despite @Joe Styler's assurances. it continued to happen. I don't think it was unreasonable of @alcy to comment that it is still happening. I'm not saying it's common, but we do seem to see a number of situations on NP, which are apparently "rare flukes". What might be a rare fluke to GoDaddy, could be life or death decision for somebody (some small nobody without the strength to go up against the might of GoDaddy) suffering from one if the "rare flukes". These rare flukes should be jumped on by GoDaddy, with the utmost urgency. And not let them linger on. We should also get feedback from GoDaddy that the problem is fixed permanently. (which we never see). And not try to shift the blame to the complainant. (oh you transferred to late, kind of stuff).

We are jumping on this with urgency. The developers are looking into it very seriously and we are working on it from multiple angles.

 

[alcy]

We are jumping on this with urgency. The developers are looking into it very seriously and we are working on it from multiple angles.

thanks Joe. looks like you are urgently working on it indeed. as I already got my 6 flukes from today restored to my account as well so I thank you for that.

I hope you post an official statement here once this issue is resolved in a permanent way. so those who so desire may without worry transfer expired domains to godaddy.

in the meantime, and until then.. all of my expired domains I decide to keep or change my mind about keeping, are going to be transfered elsewhere than gd.

thanks for your help as always.

ciao

 

[Name Trader]

you can transfer them from dynadot. in fact, out of all commonly used registrars, I know of none that does not let you do it..

it is in fact an icann rule that they have to let you do it.

the most they can do, as is case with dynadot I think, is lock your expired domains and force you to email support to get auth code.

AHA! OK. I'll re-check.

 

[Name Trader]

We are jumping on this with urgency. The developers are looking into it very seriously and we are working on it from multiple angles.

Good to hear that, Joe.