Worst Sedo rep!!! Why Sedo still need them?

[Domain123]

Does anyone here know Erich Mueller?
How can that happen?
VISA.pro has been sold at sedo auction since Oct. 29, 2006.
And sedo confirmed buyer for long time and I still not receive payment yet.
Emailed and called Erich few times and never get any reply from him..

Does he still work for sedo?

What should I do about this?

Received first email from Erich MuellerFriday, January 12, 2007 6:28 PM)

Hello Bill,



Unfortunately, Sedo must cancel this transaction. The buyer could not be reached to inform him to make payment. If you wish, I can provide you the buyer’s information so that you may take appropriate legal action against him. I apologize for this situation and encourage you to send me any additional questions or concerns that you might have.



Again, I apologize for this situation.



Best,

Erich Mueller
Key Accounts Manager/Transfer

Is this real from sedo?

Lots of members know that VISA.pro sold at sedo auction!!!
Thanks for your help and suggestion!

Bill

 

[gazzip]

Emailed and called Erich few times and never get any reply from him.

Bill

I know what you mean, he has'nt replied to me either - I think he must be MIA :td:

email Mara (at)sedo.com - She will reply for sure


.

 

[gazzip]

Wow I finally got a reply from sedo !

Apparently both buyers "claim" to have paid but he does'nt have any record of it !!!! They now need to contact their accounting department in Germany to sort it out.

Hmmm - Its worse than I expected but at least they replied !

Good luck with yours - you may need it !



.

 

[kev]

ye, that mueller guy never seems to be on the ball when ive dealth with him :td:

 

[Sam]

Can you believe it!?!! Eric has just set a record or something for my .be! Only 6 days!!

 

[Domain123]

Hi damitssam,

I think that I saw you post bad transaction with Eric before.
I send pm to sedo(Mara) and she is really good rep. She told me that she will let Eric contact me yesterday. But never receive any email from that guy... It's almost two and half months..
Need to contact sedo manager about this.

Thanks all for your help!

Bill

 

[Brad|E]

I just had a great exchange with Keith White. Prompt response. Great service.

 

[cache]

we should rate the sedo people here so that they will read the review and will be more prompt

 

[iodalg]

we should rate the sedo people here so that they will read the review and will be more prompt

Yes nice idea !

 

[B33R]

we should rate the sedo people here so that they will read the review and will be more prompt

Naming and shaming.

We should do that for a lot of companies. Maybe the bosses would read it and fire some of the useless halfwits they employ.

 

[Domain123]

Who is the top manager at USA?

Thanks all for your time and help!

Bill

 

[gazzip]

Who is the top manager at USA?

Thanks all for your time and help!

Bill

Not sure but I beleive the USA office is a bit of a mess after the fire - did you not get a reply from Mara ?

I finally got a reply from the Europe office and sedo (usa) has now finally acknowledged that one of my buyers has paid No idea about the other one yet ?? apparently they "claim" to have paid ??

Good luck, you may want to try and get in touch with the europe office instead to speed things up ?

.

 

[zachary0611]

great idea for a website especially for cell phone carriers and credit cards if they give you bad service put their name on a website!!! dont forget the irs stiick it to the man lol

 

[domainer50]

Im lost. Your assigned one rep every time you sell a domain name? If he does not respond your screwed?

 

[domainer50]

Ban? Secret? would be easier if you didnt quote the spam Sorry cyb

 

[Domain123]

Received email from Erich Mueller: (Friday, January 12, 2007 6:28 PM)

Hello Bill,



Unfortunately, Sedo must cancel this transaction. The buyer could not be reached to inform him to make payment. If you wish, I can provide you the buyer’s information so that you may take appropriate legal action against him. I apologize for this situation and encourage you to send me any additional questions or concerns that you might have.



Again, I apologize for this situation.



Best,

Erich Mueller

Can we trust sedo? They already confirmed the buyer and they talked to buyer last week...
From : <[email protected]>
Reply-To : [email protected]
Sent : Sunday, November 5, 2006 8:50 PM
To : [email protected]
Subject : visa.pro


Dear Mr.XXXX,

Both parties have now confirmed their contact details and the sale of visa.pro
can now proceed. A payment request has been placed in the buyer's user account
and an email has been sent asking them to make payment for this domain as soon
as possible. We ask buyers to make payment within 10 working days.



Should the buyer not make payment within the first 7 working days they will
receive an automatic email reminder and your transfer agent will make every
attempt, both via email and telephone, to contact the buyer in order to
determine when payment will be made. You will be contacted once your transfer
agent has received confirmation that the payment has been received and
processed.



Please rest assured that every effort is being made to ensure that the buyer
makes payment promptly, and we shall contact you when there are further
developments to report.

Best regards,

Nicole Madeja
--
Sedo.com :: Transfer Team

What should I do about this?

Thanks for your help!

Bill

 

[namewaiter]

hey b33r ... great avatar!

 

[scrsteven]

If you ask for the buyer's info, as they say you can, then they'll ask for your attorney to write them to give him the information. They won't just give it to you. Kinda funny how they make it sound easy to get but then they refuse to pass it to you without you paying an attorney to work for you. At least this was my experience with a non-paying buyer and requesting his info from Sedo.

 

[domaindevelopers]

Hi,

Got this letter from rep at Sedo-

Dear Mr. xxxx,

Welcome to Sedo, and congratulations on your sale. The negotiations for the domain xxxx.net have been successfully concluded, with the final agreed price standing at $US550. We will now aid you in the transfer process.


We shall create an invoice in your name and place it in the buyer's user account. Once the payment is safely in our secure escrow account, we shall ask the buyer to make a transfer request at his registrar, or, if the buyer has an account at the domain's current registrar, ask you to move it to his account. In the meantime, please make sure that the admin-c email address is correct and functional.

Once the transfer has been completed and the Whois information reflects the new owner, we will then process payment to you. Please ensure that your bank details or PayPal address in your user account are correct and up to date.

Should you have any further queries, or require any assistance, please do not hesitate to contact us.

This is an automatically generated notification. Please do not reply to this email.

Best regards,
Dejan Jovic

--

They say dont reply to this mail - then reply where? They never took confirmation from me before finalising the price for my domain and raising the invoice... dont know whats happenging. I have almost 90+ domains parked at Sedo. Should I move them out?

 

[PolurNET]

I really do think we should rate sedo reps

Mara - the last hope
Tom Fell - Mara's trusty assistant
Dover - you'll never want to deal with sedo again... ever.

and from what you guys said so far:

Keith - fast
Eric - terribly stupid

Anyone else = watch out...