discuss Which Works Better Selling...Nice Or Arrogant?

[DaveX]

I know for a fact that, good or bad, some top domains are quite arrogant in their sales negotiation.

They sell the most for the most.

Which is better, arrogant or nice?

 

[tonyk2000]

I'd say neither, or neutral. In case of endusers, it is not always possible to determine psychological or mental state of any particular inquirer, as well their ultimate desires. Some may think that there should be negotiations like in middle-eastern small offline store (where the original asking price on anything is 100x higher exactly for negotitation purposes), others may simply inquire as a curiosity without any interntion to purchase @ any price, etc, etc, etc.

So imho what should work for endusers is pre-written neutral templates.

Another story would be inquires from younger domainers (it is not a rocket science to see the difference or even find name/nickname/branding in most cases) which are unfortunately epidemic and almost always nonsense ("I can offer you $100 for <..>"). I am still trying to figure out a better way to deal with this sort of inquiries - ignore them, or increase bin price especially if it is shown on the marketplace or landing page, or to respond with enduser templates (waste of time anyway).... ?

 

[Rothex]

First off I would say you always operate in a professional manner, that will serve you better in the long run. While I see these two options more as confident and respectful, how you approach a negotiation is going to depend on how the lead was generated. If contact was initiated by the potential buyer through a landing page than a more confident approach is certainly going to beneficial during negotiations. If the buyer is found through an outbound campaign than hands down you need to be respectful and courteous as they can walk away from the discussion at any point.

 

[Name Trader]

A very successful domainer once told me to be polite and professional.
He wasted no time and had a one line courteous response.

I liked it and have used it ever since.

" Thank you for your offer, but I need more for that domain. "

No more, no less, easy to type and hits all the key points that need to be said.

Usually that elicits a "how much more?" kind of response. Which basically requires you to name your price first. Which when its a Make Offer solicitation isn't what you are trying to achieve. I personally haven't found that a very good strategy, overall. It doesn't matter if you state your required price, or double it. The usual response is "bleat, bleat". A waste of time. Better to respond immediately with a price and terms of payment, at the initial offer of $10..$25 (usually). At least the potential buyer knows immediately you are prepared to sell, even if they don't like the price. I don't leave any "wriggle room" in the price. It's up to the buyer to work their own "wriggle room". Just IMHO.

 

[bmugford]

I know for a fact that, good or bad, some top domains are quite arrogant in their sales negotiation.

They sell the most for the most.

Which is better, arrogant or nice?

When you own great domains your attitude only matters so much. If you have domains people want that is what matters. If you add in being an unmotivated seller and willing to sell very few domains then you get high prices for the handful that do sell.

Brad

 

[TestCase]