What do you look for in a ticket/billing system?

[Sir P]

Hi all,

I'm approaching the end of a project that I have been working on created support ticket plus billing system software for webhosts, and expandable to other industries.

I would apperciate some words from you guys, as hosts, in terms of what you look for when you look for a ticket and/or billling system?

Many thanks all,
Sir P

 

[Ahosting.biz]

It must be trusted software with a support team and of course it must be understandable for your potential customers

 

[Sir P]

Hi Ahosting, thanks for taking time to post you thoughts much apperciated.

The support team comment is very interesting actually, what is your pefered method of support for such software? Phone? Forums? Ticket system?

Let me know,
Many thanks

 

[James]

i would rather have to check my email, most systems are good, they just lack in the reply speed.

 

[shanee86]

I would say not one were a user has to signup to put in a ticket. I would aslo say a all in one sollution like live chat and tickets. It also has to be simple and work good unlike some.