03:54 AM | Vinesh: Idk why i'm seeing transferred internally on my domain upmeal.com, could you please explalin what happen to my domain upmeal.com why is it transferred internally
03:55 AM | Meggy from Sav: Let me check this for you. I will get back to you shortly.
03:56 AM | Meggy from Sav: This domain has been expired and dropped from your account.
03:56 AM | Vinesh: It clearly has auto renew on
03:58 AM | Vinesh: can you please provide mored info on my auto renewal?
03:59 AM | Vinesh: hello
04:00 AM | Vinesh: i would like to know more info please
04:01 AM | Meggy from Sav: This domain has been expired since 06/12/25. We see your auto renewal failed because the gateway rejected it.
04:02 AM | Vinesh: do you have the transaction detail of the rejection?
04:04 AM | Meggy from Sav: I apologize, based on our records, it appears that this domain does not have auto-renewal enabled.
04:05 AM | Vinesh: [Image "2025-09-26_22-09-1758945391.png?expires=1758989700&signature=661b6382d6474cdbdd2a3972575bf44bdcab5587fd34a9e447f8893577ef1083&req=dScjEc57m4BeXPMW1HO4zZOTouh8Aw06vKYJLMu0MynI%2BeWdBygPuc%2FuBk8y%0ArTocOuqXZoVsjeAXbJI%3D%0A"]
04:05 AM | Vinesh: It shows Auto renewal was On
04:08 AM | Meggy from Sav: I apologize, but it appears that auto-renewal is currently disabled from the legacy manager. I am only able to view transaction records from this month on your account.
04:10 AM | Vinesh: I'm having hard time understand which failed btw " We see your auto renewal failed because the gateway rejected it." or "Auto renewal was off"
04:11 AM | Vinesh: how can you give both answers
04:12 AM | Vinesh: [Image "2025-09-26_23-09-1758946295.png?expires=1758989700&signature=71b0879a5358b07e0897cc8885508333d651dc09bb3b091f95ef478dd89a3f4c&req=dScjEc54nIZYWvMW1HO4zXvmyed%2F8nWTycnG3Uq6ZUZnX6FEwsEs55uScJnl%0AFVqi5kKyfze8tcrJxio%3D%0A"] Even in this it shows as renewal On
04:14 AM | Meggy from Sav: I apologize if the auto renewal was activated, it should have turned green instead of gray.
04:15 AM | Vinesh: This shows it in disabled mode (since domain is no longer with me )
04:19 AM | Meggy from Sav: I apologize for the inconvenience, but unfortunately, the domain has been dropped several months ago and cannot be recovered. If you encounter any payment errors in the future, please do not hesitate to reach out to us for assistance.
04:22 AM | Vinesh: So what exactly happened that is final ?
Is it auto renew was off and it got removed or did transaction failed at payment gateway while renewing?
04:23 AM | Vinesh: I do understand nothing but above info is very important!
04:26 AM | Vinesh: nothing can be done *
04:29 AM | Meggy from Sav: According to our records, the automatic renewal was disabled and we do not see any attempt to process a transaction before the domain expired.
04:34 AM | Vinesh: [Image "2025-09-26_22-09-1758945391.png?expires=1758989700&signature=6edb6f06d8b29221b6a3fa61164cf173cd9be9a6747cbf365dad99a4975c2d3a&req=dScjEc55lYdcW%2FMW1HO4zbQe7YbWbGxi%2Bq34kkEac47jDK2kUxfPQGOAyV%2Fp%0AB%2F3WCk84DFzV10HBPEQ%3D%0A"] Why is it On and not auto renewed? Does it show this way? even after transfer
04:34 AM | Vinesh: Hey sorry about that i will check will abuse team on this
04:34 AM | Vinesh: thanks
04:37 AM | Meggy from Sav: I apologize, but it appears that the auto-renewal for this domain was disabled on our legacy system and we do not have any record of attempted transactions for this domain.
04:38 AM | Vinesh: is there a way to see all my domains status of their updates in your legacy system?
04:39 AM | Vinesh: or in my system ?
04:41 AM | Meggy from Sav: Sure, you can access the domain legacy manager at
https://www.sav.com/domain_manager_v2/my_domains and select the "filter domains" option.
04:41 AM | Meggy from Sav: [Image "image.png?expires=1758989700&signature=4bc0a6bfc409cdb340d26d492bbf45ecbd1d9c6011cf0b4660925f4db59b0ec7&req=dScjEc52m4VZWPMW1HO4zTT%2F%2BO0cya9rpHT6TwJGv%2BO%2FmZU%2BmWCfNEUQOPPd%0AaL51gq9Z%2FpoEJm76i8w%3D%0A"]
04:44 AM | Vinesh: But it shows auto renew on in new manager
04:45 AM | Vinesh: your right as well on legacy*
04:47 AM | Meggy from Sav: Yes, I noticed that you do not have any payment method attached on the new domain manager.
04:49 AM | Vinesh: Ohh it might be case where i updated in new manager but it doesnt have payment method
04:52 AM | Vinesh: also why does the date for expiration shows 06/12/2026
04:53 AM | Meggy from Sav: Yes, the expiration date has been updated since it was transferred to the highest bidder from the expiring auction.
04:56 AM | Vinesh: is there a possibility of this "Ohh it might be case where i updated in new manager but it doesnt have payment method"
04:56 AM | Vinesh: and wasnt able to pick my legacy payment methods
04:59 AM | Meggy from Sav: Yes, it is possible for that to happen, but since we have not seen any charging attempts, both auto renewal options are not functioning in either the new or old version.
05:01 AM | Vinesh: Even if i had auto renewal in any of the manager yet if it didnt work even if it has payments in any of the managers it is still is a fault from your side.
05:05 AM | Meggy from Sav: I'm sorry, but since auto-renewal is not enabled on legacy domains, it couldn't process the renewal. Unfortunately, as the domain has already dropped, we are no longer able to recover it
05:09 AM | Vinesh: If you dont mind, Is it possible to recieve amount of profit that sav made while its dropped and sold for another bidder?
05:10 AM | Meggy from Sav: I apologize, but domain ownership is not permanent. If you do not renew it, it will result in the loss of ownership.
05:11 AM | Vinesh: Ahh Okay thanks alot for the info, have a good day
05:12 AM | Meggy from Sav: My pleasure! Please feel free to reach out again if you have any questions, issues, or concerns β we will always be happy to assist you. Have a wonderful day!
05:28 AM | Savvy: If you need any further assistance, please donβt hesitate to reach out. Weβre always here to help!
05:28 AM | Savvy: Rate your conversation
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Exported from Sav on September 27, 2025 at 03:49 PM UTC time UTC (GMT+0000)
