- Impact
- 227
Conversation with Sav
Started on May 28, 2025 at 03:53 AM UTC time UTC (GMT+0000)
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03:53 AM | Me: Live chat
03:53 AM | Savvy: Sure, what's your question?
03:53 AM | Me: Renewal
03:53 AM | Savvy: Could you please provide the domain name(s)?
And please provide as many details as possible.
03:53 AM | Me: jewels.biz
03:54 AM | Me: I renewed hours ago but it still shows as "renewal grace period"
03:54 AM | Savvy: You’ll get replies here and in your email:
Our usual reply time
A few minutes
03:55 AM | Meggy from Sav: Let me check this for you. I will get back to you shortly.
03:57 AM | Me: Thanks
03:59 AM | Meggy from Sav: I'm sorry, it seems the renewal failed. The amount will be retained in your account. Could you please try again to use the legacy version at https://www.sav.com/domain_manager_v2/my_domains?
04:00 AM | Me: I can. Will you hang on while I do it?
04:00 AM | Meggy from Sav: Sure, please take your time
04:02 AM | Me: How do I use my credit?
04:02 AM | Meggy from Sav: In the legacy version, you can only use card or PayPal.
04:03 AM | Me: Okay... you owe me what I spent for this domain. My card was charged
04:04 AM | Meggy from Sav: Yes, the uncaptured amount will be returned within 7 days.
04:05 AM | Me: Well that sucks
04:05 AM | Me: Can you renew it for me using that balance?
04:05 AM | Meggy from Sav: I'm sorry, the amount should be returned first, and we can't use that balance.
04:07 AM | Me: Okay, how about for free since this is a real pain. I notified you. What if I hadn't noticed that it failed? I received no email or phone call...
04:08 AM | Meggy from Sav: I'm sorry for the inconvenience caused. However, the renewal will still require payment from the user. We understand how frustrating this situation can be, and we appreciate you bringing it to our attention. Your feedback is valuable, and we'll continue working to improve our notification systems moving forward.
04:09 AM | Me: Right
04:09 AM | Me: I'll let my followers know. Hang on while I attempt this renewal again
04:10 AM | Meggy from Sav: Thank you, we appreciate your patience. Let us know if you encounter any issues during the renewal, our team is here to help.
04:11 AM | Me: Can you provide any particular reason why this failed the first time and still charged me?
04:13 AM | Meggy from Sav: I'm sorry for the inconvenience. Sometimes a charge can fail due to a number of system-related reasons. Although the payment attempt didn’t go through successfully, any amount that was held will be returned automatically.
04:14 AM | Me: Okay. Why wasn't I notified about the failed renewal? I had to notice this myself and contact you
04:15 AM | Meggy from Sav: I apologize for the trouble. Usually, failed renewals are followed by an automatic notification, but there may have been a delay or delivery issue in this case. We appreciate you bringing it to our attention, and we’ll review it internally to help prevent similar issues in the future.
04:16 AM | Me: Yeah. If your new system stinks, perhaps you should remove it until it functions properly? Whatdoyathink?
04:17 AM | Meggy from Sav: Thank you for your honest feedback. We understand your frustration and are actively working to improve the new system.
04:19 AM | Me: You're welcome. How about providing a coupon for my next renewal for me being such a champ and for my "valuable feedback"
04:20 AM | Meggy from Sav: Thank you for your understanding. We wish we could assist with a coupon, but unfortunately, we do not have any available at this time. To ensure fairness, we strive to maintain low pricing for all our customers.
04:23 AM | Me: Forgive me then if I don't believe my feedback was all that "valuable" to your company. Thanks for your feedback. If you happen to have a NamePros handle, read my forthcoming post about this. Goodnight.
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Btw, this domain had only 2 days left before it would be lost, therefore if I hadn't noticed that the renewal failed, I definitely would've. I received no receipt, no confirmation, nor any other email from my original purchase. I will update this thread if I don't receive my funds within 7 days as promised.
I like you Sav, but you need to do better.
-B
