WARNING: AVOID INTERNET.BS

[misdemeanormsytery]

As there is a lot of talk online about Internet.bs being a registrar that looks after their clients, offers bulletproof domains, etc I would just like to share my recent experience with them:

My competitor sent them a fake complaint about my website claiming infringement (this has happened with other registrars before and it was communicated to me or resolved or I was able to transfer my domain name)

They disconnected my domain about 18 days ago, on the 5th of May without any communication or notice or anything. The first I found out about it was when I visited the site and saw it was dead.

I emailed them and ask them to resume my service of give me my EPP code so I could transfer to a new registrar. They requested a copy of my drivers license, passport & utility bill. I provided that to them 10 days ago - and guess what happens next?

They RE-ENABLE my domain name but point the name servers to their parked page so they can earn ad revenue from my traffic and customers, and that was the last I've heard of the situation.

So please avoid my mistake and go elsewhere - even GoDaddy, NameCheap etc are more reliable as "bulletproof" registrars because at least they give you the EPP code to go elsewhere.

 

[eCurrency]

By the way,
I'm not going to presume I can tell you how to run your business, but being the fair-minded fool I am, I could give you the benefit of the doubt and go:

"if you're simply a business with systems and support that needs improvement, one of the things you might want to consider is the value of not only your customers, but your long time customers who have put a great deal of trust in you and spent a lot of money with you."

Understand what they might be going through, and what could be at stake, and ask them to understand your dilemma (you may be short staffed, over-worked, lost(?)) as you imagine their dilemma. NEVER EVER avoid questions even if accommodating them will lose them. Sh*t, even tell them that. It might help them be more patient, deescalate a little, and even want to return if they choose to leave.

Never remove their freedom of choice, but give them a reason to choose you.

 

[Internet.bs]

@eCurrency my response was intended to reassure you that we are not a scam website, that there must be an issue on our side which can be resolved and to ask for some more information so that I can escalate and have someone resolve the matter for you. I still don't have any of that detail, but I am glad that the support team were able to resolve the issue and I apologise for the inconvenience.

@tonyk2000 & @carob I am still keen to investigate the issues you are both experiencing. If you have some example TLDs that will be a big help.

Thanks,

Marc

 

[carob]

@tonyk2000 & @carob I am still keen to investigate the issues you are both experiencing. If you have some example TLDs that will be a big help.

Prob was fixed after repeated complaints to support - a .uk renewal was paid before the expiry date but took weeks to get processed, very worrying for the site owner, not acceptable. Never happened before this year.

 

[tonyk2000]

@tonyk2000 & @carob I am still keen to investigate the issues you are both experiencing. If you have some example TLDs that will be a big help.

I have just a few .com domains with internet.bs; the last renewal appeared after ~2 weeks (registry dates), even though your system promptly received the payment and processed the renewal immediately (internally). I have checked various forums (web hosting talk and reddit I think) and learned that it is how internet.bs operates, which is why I did not bother to contact the support nor I posted complaints on public. So, it is not isolated case, which is why I asked here. Honestly, I was unaware that @Internet.bs is NP member

 

[eCurrency]

@eCurrency my response was intended to reassure you that we are not a scam website, that there must be an issue on our side which can be resolved and to ask for some more information so that I can escalate and have someone resolve the matter for you. I still don't have any of that detail, but I am glad that the support team were able to resolve the issue and I apologise for the inconvenience.

@tonyk2000 & @carob I am still keen to investigate the issues you are both experiencing. If you have some example TLDs that will be a big help.

Thanks,

Marc

I won't say your a scam outfit. I didn't think that when I started business with you many years ago, and I don't think that about you now. I do think someone there is not as honest as they should be.

If I were a spiteful person with nothing better to do with my time I'd be pressing ahead to see what I could do to get a class action or direct law suit.

Being able to affect someone's DNS gives you an almost fiduciary duty (registrar) and telling effective and affective lies pretty much constitute criminal deception if not negligence.
I've already lost a $%T^-TON of money for damned near 2 days of being down and God knows how much more time and money has to be spent cleaning up the mess.

I've had to expose parts of my business that I would rather have had not exposed and I already stand to have to do more of the same, depending on the progress of me transferring my 20 domains away from you guys. We'll see, because I most definitely will be doing that.

Over the years I've had 60+ domain with you guys at once, and would've had more but something changed years ago with the switch in management from what looked to be new ownership. The change caused me to slow down with you guys. As I said before, I'll revisit this threat if the need arises.

 

[nectar]

What worries me the most in this thread is that domain owners are constantly being asked for their identity documents. Why on Earth in defending myself against some potentially unlawful abuse report from some random guy will force me to reveal my identity and send all those documents? This is absurd.

 

[eCurrency]

My Business is in the Financial Sector.

I'm a Domain Name Reseller too, and I know the expenses involved, but prices are rising (ahead of some competitors) and I need the option to switch (and even switch back). Had I known that rise is prices would be so significant over the years, I would've gone with "Support" over Price, as I'm in a business where (me) playing with people's money could end tragically, so I'm certainly not interesting anyone almost literally jeopardizing my life. Think I'm being dramatic if you want...
This Thread is VERY scary.

I started a Marketing Company for my Businesses, and I'm thinking maybe I need to make sure I have a crowd in place in order to ensure AND insure honesty if not duty.

I totally relate to this part, as it's similar for me:

ps: Did I mention that I've spent over $10,000 with them over the years and they still didn't care enough to help sort out this situation. Unacceptable.

SHOCKINGLY BAD REGISTRAR, LET THIS SERVE AS A WARNING

As many of you know... I've been a domainer for around 12 years now. I've used pretty much every registrar at some point, and have done over 5,000 domain transfers in that time.

And I've NEVER had such a bad experience as I have now had with InternetBS.

InternetBS many years ago was an excellent registrar, offering low pricing and a decent domain management console.

HORRIBLE NEW EXPERIENCES:
1. I discovered that they are no longer the low cost provider... a TLD priced at $45 renewal elsewhere, which used to be around the same with InternetBS, was silently increased to over $100 this year.

2. I tried to transfer out 4 of my domains to 3 different registrars... InternetBS said for days that they saw no attempts to transfer. Very unlikely given that I've done thousands of transfers and this was three well known registrars who know what they are doing.

3. After significantly complaining on live chat several days in a row, they finally released 3 of my 4 domains.

4. Now comes the crazy part

• The fourth domain was bouncing at the new registrar due to an incorrect auth code. Even though I got the auth code directly from their back end.
• I tried changing the auth code on the back end.... and trying again. And again... and again. I even used simple text for the auth code to make sure there were no issues. It still didn't work.
• I started to get nervous because the domain was starting to get close to expiry and the "support" wasn't being at all helpful in fixing their technical glitch.
• Eventually the domain expired and support told me that I had to pay $26.33 if I wanted to transfer the domain out.

They are currently holding my domain hostage, even though I started the transfer prior to the domain expiring and it was THEIR faulty system and bad technical support that caused the domain to expire.

They have refused to allow the domain to transfer, or to cover the cost of reinstatement.

Additionally their chat support is non-helpful, and they have frequently "escalated" to their mysterious "Level2" support team. - The biggest problem with that... is that you never hear back from them unless you kick up a fuss... and even then it takes several days to get an unhelpful uncaring response.

TRUST ME FOLKS, IF YOU CARE ABOUT YOUR DOMAINS.... GET AWAY FROM INTERNETBS AS QUICK AS YOU CAN

ps: Did I mention that I've spent over $10,000 with them over the years and they still didn't care enough to help sort out this situation. Unacceptable.

eCurrency

 

[Rich Webdevoman]

Where does this stand now?

 

[eCurrency]

Well, here is something I sent to them just today:



I'm not angry in any sort of way, just exhausted with "one more thing" to complicate my day (my life?).



I truly hope that one day things change for the better with and for them. They used to be so good. I think this was before some manage change? It's been so long...



From: [email protected]

To:Internet.bs



Wed, Jun 25 at 12:59 PM



The system was giving the standard "decline" message, as if there was a problem with the bank, like insufficient funds, but:

1) Each card had sufficient funds

2) I tried at least 5 cards.

3) That doesn't happen with any other merchant

4) After trying each card at least 2-3 times, one of them finally went through...

5) It may be systemic, outside of internetbs, and I get it if it's something you can do nothing about

6) I hope you understand and don't hold it against me in any harmful way, such as delays, as I began to move my domains away because of the combination of rising prices over time, and other factors. We had (redacted) what I thought was a wonderful relationship in the beginning and you've made a lot of money with me, and I hope we can part with that being a good cherish memory.



Thanks



On Monday, June 23, 2025 at 10:01:39 PM PDT, Internet.bs <[email protected]> wrote:



##- Please type your reply above this line -##



Hello xxxxxxxxx,

We'd love to hear what you think of our customer service.

Please take a moment to answer one simple question about your experience.

Here's a reminder of what this request was about:





Roy S (Internet.bs)



23 Jun 2025, 04:29 UTC



Dear Customer,



Can you please provide me the error message you get while you try to add a card or make a payment.



Best Regards,



System (Internet.bs)



23 Jun 2025, 03:59 UTC



(03:49:10) xxxxxxxxx: payment that previously failed went through now. Now idea why. System tends to reject at least 2 of my card every month...

(03:58:30) Roy S: Can you please provide me any error message you get





System (Internet.bs)



23 Jun 2025, 03:30 UTC



(03:19:50) internet.bs - AI Agent: Hi there! I’m the new AI assistant of internet.bs, here to help you with a range of questions like, “How do I renew my domain?'' or “How can I transfer my domain?”

I’m still learning, so I might not have all the answers just yet — but every question you ask helps me get better! If I’m unable to assist you, simply type “Speak to a human” at any time, and I’ll connect you with one of our friendly support agents.

How can I help you today?

(03:19:57) Web User xxxxxxxxx5986c10c6093757: agent

(03:19:59) internet.bs - AI Agent: I'm going to create a ticket for you.

(03:20:00) internet.bs - AI Agent: Before I transfer you to an agent, please can you specify what your query is about?

(03:20:25) Web User xxxxxxxxx5986c10c6093757: every card I try is being declined by the system.

(03:20:27) internet.bs - AI Agent: Thank you.

(03:20:28) internet.bs - AI Agent: First of all, I'll need to ask for an email address so we can reach out to you, can you please share it below?

(03:20:40) Web User xxxxxxxxx5986c10c6093757: [email protected]

(03:20:42) internet.bs - AI Agent: Thanks!

(03:20:43) internet.bs - AI Agent: Could I please ask your name so we know how to address you?

(03:20:50) Web User xxxxxxxxx5986c10c6093757: xxxxxxxxx

(03:20:52) internet.bs - AI Agent: Thanks!

(03:20:56) internet.bs - AI Agent: A ticket has been created. We will get back to you as soon as possible by email.

 

[eCurrency]

Well, here is something I sent to them just today:

I'm not angry in any sort of way, just exhausted with "one more thing" to complicate my day (my life?).

I truly hope that one day things change for the better with and for them. They used to be so good. I think this was before some manage change? It's been so long...

From: [email protected]
To:Internet.bs
Wed, Jun 25 at 12:59 PM

The system was giving the standard "decline" message, as if there was a problem with the bank, like insufficient funds, but:

1) Each card had sufficient funds
2) I tried at least 5 cards.
3) That doesn't happen with any other merchant
4) After trying each card at least 2-3 times, one of them finally went through...
5) It may be systemic, outside of internetbs, and I get it if it's something you can do nothing about
6) I hope you understand and don't hold it against me in any harmful way, such as delays, as I began to move my domains away because of the combination of rising prices over time, and other factors. We had (redacted) what I thought was a wonderful relationship in the beginning and you've made a lot of money with me, and I hope we can part with that being a good cherish memory.

Thanks

On Monday, June 23, 2025 at 10:01:39 PM PDT, Internet.bs <[email protected]> wrote:

##- Please type your reply above this line -##

Hello xxxxxxxxx,
We'd love to hear what you think of our customer service.
Please take a moment to answer one simple question about your experience.
Here's a reminder of what this request was about:

Roy S (Internet.bs)

23 Jun 2025, 04:29 UTC

Dear Customer,

Can you please provide me the error message you get while you try to add a card or make a payment.

Best Regards,

System (Internet.bs)


23 Jun 2025, 03:59 UTC

(03:49:10) xxxxxxxxx: payment that previously failed went through now. Now idea why. System tends to reject at least 2 of my card every month...
(03:58:30) Roy S: Can you please provide me any error message you get

System (Internet.bs)


23 Jun 2025, 03:30 UTC
(03:19:50) internet.bs - AI Agent: Hi there! I’m the new AI assistant of internet.bs, here to help you with a range of questions like, “How do I renew my domain?'' or “How can I transfer my domain?”
I’m still learning, so I might not have all the answers just yet — but every question you ask helps me get better! If I’m unable to assist you, simply type “Speak to a human” at any time, and I’ll connect you with one of our friendly support agents.
How can I help you today?
(03:19:57) Web User xxxxxxxxx5986c10c6093757: agent
(03:19:59) internet.bs - AI Agent: I'm going to create a ticket for you.
(03:20:00) internet.bs - AI Agent: Before I transfer you to an agent, please can you specify what your query is about?
(03:20:25) Web User xxxxxxxxx5986c10c6093757: every card I try is being declined by the system.
(03:20:27) internet.bs - AI Agent: Thank you.
(03:20:28) internet.bs - AI Agent: First of all, I'll need to ask for an email address so we can reach out to you, can you please share it below?
(03:20:40) Web User xxxxxxxxx5986c10c6093757: [email protected]
(03:20:42) internet.bs - AI Agent: Thanks!
(03:20:43) internet.bs - AI Agent: Could I please ask your name so we know how to address you?
(03:20:50) Web User xxxxxxxxx5986c10c6093757: xxxxxxxxx
(03:20:52) internet.bs - AI Agent: Thanks!
(03:20:56) internet.bs - AI Agent: A ticket has been created. We will get back to you as soon as possible by email.