Wait for 1.5 month to change the nameserver

[kam]

I had register a domain via moniker on 29/4 and unable to change the nameserver on that domamin.

On the same date 29/4 , I write email to [email protected] immediately.

Until 7 May still no response from [email protected]
On the same day, I open a ticket via Support Center

On 10 May, I received a staff response but it's totally helpless.
Then, I reopen the ticket on the same day.

Also, I write email to don[add]corp.moniker.com on 25/5, 2/6 and 16/6 respectively.

However, the problem still have not solved....and the reopened ticket still have not answered.

I wonder to know where is the moniker support.

Kam

 

[FX]

Have you tried to phone them

I had a few issues with my Domain at Moniker I sent them a ticket marked it as " critical "

and had a response within 30 minutes and was resolved.

If I was you I would now just phone them and get it fixed whilst on the phone.

I hope you get it sorted

 

[weblord]

if you can phone them better do that, or resend the email every 24 hours

 

[popopo]

which provider did you choose?

 

[htmlindex]

which provider did you choose?

Um......He mentioned it was moniker.com

 

[weblord]

another way is pm him here.

 

[BigSotong.com]

Send them email and shout here in Namepros. They can't afford to have their reputation going down in Namepros! If things still don't improve, then time to change registrars!

 

[PowerUp]

Send an email with a link to this thread.

 

[Len]

What is the domain extension? With some of the cctld's they have to request a change via the main registry which can take a long time in some cases.

 

[athletec64]

Or, are you sure your nameservers are actually up?...usually Moniker resolves my nameservers within a few minutes

 

[kam]

Send them email and shout here in Namepros. They can't afford to have their reputation going down in Namepros! If things still don't improve, then time to change registrars!

I had mention I am a DNF and namepros member when I sent email to don[add]corp.moniker.com. But it doesn't work!!!

What is the domain extension? With some of the cctld's they have to request a change via the main registry which can take a long time in some cases.

it's a ccTld and .tk Domain.