vT16 Hosting :S

[Kadenz]

Ok, so I needed some proxy hosting, and ordered it form vT16.com. But they were taking way to long to activate the hosting account. So I hit the cancel button. But then, about 10 minutes later, BAM, the account was activated. But I ordered the hosting from another company, so I requested a refund, but he refused.

Here's the email he sent after I requested a refund:

Hello,

Your account was activated! Just a small issue from WHMCS side with the mail send, and i am sorry! But we don't offer refunds on Proxy & VPS webhosting as our TOS states! You are more then welcome to get your account re-setup if that is what you wish!

Freddy
vT16 ~ Administrator

I replied:

Freddy,
I don't think that your Terms of Service are valid in this case. I canceled before my account was activated, because it was taking longer than expected and none of your lines of support were working. Then, after I requested cancellation, you activated my account.
Your Terms of Service are also very confusing and illogical, also contradictory. (...However, if customer cancels fifth teen (10) days before...) 15 or 10?

"You may cancel your account at any time and receive a full refund (excluding any setup fees or domain name registrations fees incurred) if cancelled within our thirty (28) day money-back guarantee period. To receive this refund, you may not be on a custom package of any sort. You must be on one of the pre-created packages by vT16 that is listed on our site. You may cancel for any reason."

But then you say:
" No refunds on ssl's, domain's, Proxy hosting or VPS under any circumstances."

According to the first statement, i should be able to receive a full refund. But the second says I should not. So, I can receive a refund, but then I cannot in the second instance?
Please do make a refund to myself via PayPal in full of what I paid or I will be forced to take further action.

There have also been further complaints against you as seen here: http://forums.digitalpoint.com/showthread.php?t=688278

Thank you,
Mitchell

Then he replied:

Hello,

There is nothing wrong with my tos! Yes, i realize that the first part is wrongly written! But thank you for notifying me!

About the second part, then when you read it, it means for all packages! But then after that sentence Proxy, SSL and Reseller is excluded which leaves Shared and Resellers left!! Which is no confusing at all! And since you first notice this know, then i am pretty sure you didnt read the TOS before you signed up!

A refund will not be given, and i apologize for this! Yes, we have had Paypal claims from different proxy clients like you who didnt read the TOS and wanted to cancel or move during to better offers! And they all lost the paypal dispute as this is an virtual item as not refunded by paypal TOS! If you have read it

And sorry for asking, what does that bad review have to do with this ?

Freddy
vT16 ~ Administrator

Now, I don't know what to do, I found out he lives in Norway and the server is in the Netherlands, so that causes some problems.
This was only a $3 purchase, but I don't want this to happen to other people, but I know it has.
http://forums.digitalpoint.com/showthread.php?t=688278
I don't want to file a PayPal Dispute, because those are useless.

 

[Ronald Regging]

Your only option really is to file a dispute with Paypal, but more than likely you will lose. It's $3... Let it go. His TOS may be a bit confusing, but it clearly states that refunds wont be given to proxy and vps accounts.

Theres a lot of shady hosts out there and theres one thing most of them have in common, they fail miserably. If you want to voice your opinion about the hosts, there are many places to do that. Just make sure what you say is factual or opinion, otherwise you might open yourself up to legal issues

 

[BeZazz]

i will just add that i was in a similar situation last month or so and i won the paypal dispute, i honestly didnt think i would as it was over "virtual" goods

it was also for a small amount but it was the principle of the whole thing and as it turned out i won lol

 

[Dave_Z]

i will just add that i was in a similar situation last month or so and i won the paypal dispute, i honestly didnt think i would as it was over "virtual" goods

Hmm, did the host disputing that say it was virtual?

 

[Kadenz]

Yep, the host that was disputing did say I can't file a PayPal dispute because it was virtual goods.

 

[BeZazz]

Hmm, did the host disputing that say it was virtual?

no they didnt say much at all hence the reason i opened a paypal dispute even though i thought i didnt have a chance

 

[NameCharger]

I filed a PayPal dispute against a web hosting company and won. The hosting company went down without notifying me but kept billing me and not providing the service that I was paying for.

 

[mellow-h]

File an unauthorised claim, you should win the battle Although, small companies usually do such things for 3$ :p I really dont think a refund of 3$ could do a lot harm on his TOS, and as OP hasn't used his service for a single day, definitely he deserves a Full Refund. It doesn't matter what does TOS states, but for humanity it does