Miss representation of fraud

[innavalin]

Right, i need to explain this first.

I sold some guy hosting, i said if the hosting was down or one week i would refund his money, it was down for 5 days and is now back up.

He reported me to fraud.org, and now my site is on the fraud list for no reason.

My tos are herer http://evasenet.com, clearly states no refunds will be given.

i'm considering legal action, what are your views?

 

[Michelle]

In any business you need trust honesty and erm ..... good will

You shake hands and make a deal but.. the best business people in the world have respect for eachother..

I'd rather give alittle more back and keep that respect :hehe:

 

[shockie]

goodwill is priceless... and i remember hearing from somewhere that unhappy customers tell of their bad experiences more often than happy customers telling of good ones. you should probably try to keep your customers happy, and try to maintain good relationships with the ones that have left. when i uninstall software, sometimes it asks me if there's anything they could've done better - they don't tell me that they've done everything their spec sheet says and flip me the bird.

and the issue here is that you've even done wrong according to your own rule book!!

 

[allnicksgone]

There are many potential customers on this board. After this thread, I think it's a safe bet none will be using your services in the future.

 

[RJ]

He has been a customer 7 days, and we have had scheduled downtime.

That doesn't make sense. Are you saying the "99.949% uptime Guaranteed!" advertised on your home page only applies to a customer's first 7 days? And that it doesn't apply if you schedule the downtime?

 

[Algis]

Well.

Your hosting sucks.

Period.

5 days of downtime. I thought it's not 1995 anymore.

Your customers should run and hide.

 

[AdoptableDomains]

its not an upgrade its a uninstall then and install, plus we had to configure the server, backup all of the accounts and upload it, and its a few gigs in size.

I hate to say it, but I don't think you're ready to be a web host. Most reliable hosts do downtime late at night with advance notice and a plan to make it short as possible. I don't know of any business that could or would tolerate 5 days down short of a disaster. Actually, most could even recover from a natural disaster with backups in 24 to 48 hours on a temporary rented server in a different datacenter.

I'd recommend sticking to hosting for friends who might tolerate that for personal or hobby sites. You won't be successful this way with third parties.

If anything, it could be you being sued or loss of income by the customer, rather than the other way.

 

[innavalin]

It's been resolved now, and the customer is happy with our services, after a little confusion.

No more replies on the issue please.

 

[jberryhill]

It's been resolved now, and the customer is happy with our services, after a little confusion.

Yay! Good job.